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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Made an appointment for recall Had my car there for 6 hours and did not do anything…at all
Business response:
We are disappointed to hear about your experience. The situation you've described is not the level of service we strive to provide. We would appreciate the opportunity to discuss this further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly and work towards a resolution.
I was told all the inspection of my car passed and asked if the water for the windshield was filled and he said yes. I left and tried to use it was Empty! I also asked if my left fromt tire can be checked and nothing.
Business response:
We value your input and understand your disappointment. Your concerns highlight areas where we can work to improve our processes. We would appreciate the opportunity to discuss this further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues properly.
I think our poor experience was due to an emergency that Brandon had to deal with; however, his backup crew did not follow through with what was supposed to be done. Neither did they communicate with us and consequently, our key was lost. We had to come back the following day which was a Monday to get our vehicle and then reschedule for Thursday to actually get the work done on Thursday they were supposed to call when the car was ready, but that didn't happen either so we just showed up and got our car, which was sitting in ... read more
Business response:
Your feedback is invaluable to us and we understand your frustration. The situation you've described falls short of the reliable service that we strive to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work towards a solution.
The first trip that I was told Wood require my car most of the day was over in about three hours because they didn't have the part necessary to fulfill the recall action. They said they would have it in a week but they did not call so three weeks later I called and they said oh it's here, come in tomorrow. When I went to pick up the car after they said it was ready, I asked what had been the recall issue and Matt said oh it was not a recall. It was just an update to the software. He gave me a paper to sign that listed work d... read more
Business response:
We appreciate you taking the time to share your experience and understand how important clear and consistent communication is during service visits. Our team works to ensure all recall-related repairs and updates are handled accurately and efficiently. For further assistance, please contact our service team at Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
My experience with Reliable isn't good. Sales people couldn't put in an effort with senior citizens. Didn't offer us drinks or food. Kept us waiting for 6 hours. Didn't offer us any benefits for buying our car out right.
Business response:
It's regrettable to hear about your experience. We understand that waiting for an extended period without proper attention can be frustrating. Your feedback is valuable to us as we want to ensure that all customers receive the respect and care they deserve. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your experience further and work towards a resolution.
Had an appointment at 10:15 for Lubin oil and tire rotation and took just over two Hours Way too long way too long
Business response:
Your review is appreciated, and we understand your frustration. We recognize that efficient service timing is important to our customers, and we value you taking the time to share your experience with us. Your feedback helps us identify areas where we can improve our service processes. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work towards a resolution.
He didn't listen to my request. I wanted an oil change and to have my tires rotated. They supposedly did the 21 point inspection but didn't even look at my tires. I had two replaced at Discount Tire on February 28 ( last Saturday) because they were at less than 1/32 tread. I was mad because my bill at reliable Nissan was $480 and one of the main reasons I went to Reliable Nissan on February 21st was overlooked. He did not bother to listen to me or write it down. I live 30 miles north of Magdalena and an hour from a tire cent... read more
Business response:
We’re very sorry to hear about your recent service experience and understand your frustration. At Reliable Nissan, we strive to listen carefully to every customer’s requests and make sure every service is completed accurately. It’s clear we fell short in your case, and we sincerely apologize for the inconvenience this caused, especially given the distance you traveled. We would like the opportunity to review your visit and address your concerns. Please contact our service management team so we can make this right and ensure ... read more
No You couldn't complete the work I requested and you said that there was no help available and they didn't know how to resolve my issues.So I am unhappy with you guys
Business response:
We’re sorry to hear that your experience with us did not meet your expectations. At Reliable Nissan, we strive to provide every customer with excellent service and a transparent, no-pressure experience, so it’s disappointing to learn we fell short. Your feedback is important to us, and we would truly appreciate the opportunity to speak with you directly to better understand what happened and see how we can make things right. Please feel free to contact us at your earliest convenience and ask for management. Thank you for bri... read more
They didn't follow through with updates until I complained. Then made me feel like a burden when I first asked for a loaner car. My car was in the shop for over 3 weeks!
Business response:
We recognize how important consistent communication and transportation support can be during extended service visits. Our team strives to provide timely updates and discuss available options with professionalism and respect. Feedback regarding follow-up and customer interaction is reviewed carefully as we work to enhance the overall service experience. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your concerns directly.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,618 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.