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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They didn't follow through with updates until I complained. Then made me feel like a burden when I first asked for a loaner car. My car was in the shop for over 3 weeks!
Business response:
We recognize how important consistent communication and transportation support can be during extended service visits. Our team strives to provide timely updates and discuss available options with professionalism and respect. Feedback regarding follow-up and customer interaction is reviewed carefully as we work to enhance the overall service experience. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your concerns directly.
Will not be returning, 2nd time my car is leaking from an oil change. The customer service was good but ruins it when a service on my car isn't done correctly.
Business response:
We understand how important it is for service work to be completed accurately and consistently. Our team is committed to maintaining high standards and delivering dependable results alongside attentive customer care. Feedback like this is taken seriously as we continually refine our processes. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
I have never dealt with a more unprofessional dealership. Everyone passes the buck to someone else. No one is ever available for consult when you have an issue. I bought my new car from them that evening found a screw in the back tire. Had my oil changed started leaking oil. They could care less when things happen. They just want your money. Go to another dealership.
Business response:
We strive to provide professional, attentive support for every vehicle purchase and service visit. Our team works to address concerns thoroughly and ensure customers feel informed and supported. Feedback like this helps us review processes and reinforce accountability across all departments. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can connect directly.
I came in for an oil change with a coupon for $49. 99. When I got home and reviewed my bill I was charged $54.55 for “parts”! What parts are needed for an oil change other than the filter. When I emailed you about this, I got no response! Terrible service.
Business response:
We strive to provide transparent pricing and clear communication regarding all charges associated with service visits. Our team works to ensure questions are addressed promptly and accurately. Feedback like this helps us review our billing and communication processes to maintain customer trust. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can assist you directly.
I still do not have my paperwork. They still have not explained what work was done. My truck was left in a mess. Razor blade left in truck and passenger speaker is no longer working.
Business response:
We understand the importance of clear documentation and returning every vehicle in proper condition. Our team is committed to providing thorough explanations of completed work and maintaining attention to detail throughout the service process. Feedback like this is taken seriously as we continually review our procedures and quality standards. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Set an appointment for 0930 and walk ins took precedence and made a two hour delay for our appointment
Business response:
We recognize the importance of honoring scheduled appointment times and providing an efficient experience. Our team continually reviews scheduling and workflow procedures to better balance appointments and walk-in traffic. Feedback like this helps us improve coordination and service consistency. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Be very cautious and make sure you record and document everything. Get everything thing in writing. Make sure you check everything before you sign. Very deceitful and every single person you talk to will have a different answer, including the general manager just beware. I will never be back. All I can say is make sure you get everything in writing and in detail because they will make promises they will not keep. And make sure you get copies.
Business response:
We are concerned to hear about the challenges you experienced during your visit, and we are sorry to hear that you feel we fell short. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these matters directly with you.
I made an appointment at 9:00 to get my oil change. They did not get my truck into the bay until 11:00. My truck wasn't done with the simple oil change until 11:45 12:00 3 hours wasted for nothing well for an oil change but that was the reason I made an appointment
Business response:
Thank you for sharing your concerns. We understand your frustration and take your feedback seriously. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution.
Took longer than I was told My scheduled appointment took 45 minutes longer than expected
Business response:
Thanks for taking the time to share your feedback with us. We understand that waiting longer than expected for your scheduled appointment can be frustrating, especially when you've planned your day around the timeframe we initially provided. Your experience with the extended wait time is important feedback that helps us improve our scheduling processes. We value your patience and appreciate that you still chose to rate us positively despite the delay. Your input helps us work toward better time management for all our custome... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,718 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.