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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Very rude service department as if we were bothering them. No sense of urgency nor compassion for the customer.
Business response:
Providing excellent service and ensuring customer satisfaction are top priorities for us, so we’re concerned that we fell short in your case. We appreciate your feedback, as it helps us understand areas where we can improve. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
On the first visit I asked if they could check the tire front driver side for a leak. I was having to put air in that tire to offend. The tire was aired up but not checked. Staed holding air threw th summer but when it started getting cold it started losing air again. On the next vist I asked to check tire and they did not. They rotated the tires and aired them up. Before we left I asked the receptionist to go ask if they checked for a leak again on the tire. They didn't. So we waited until they pulled the tire off and soake... read more
Business response:
Cathy and David, we understand your concerns regarding the tire issue and the condition of your vehicle. It's important to us that all of our customers are satisfied with the service they receive. We would like to ensure your concerns are addressed please contact Steve Vigil, Service Director, at Svirgil@vtaig.com for further assistance with a quote and to discuss any additional concerns you may have.
Most unpleasant experience I've ever had and will never recommend this delership to anyone.
Business response:
We understand how important your experience is and are committed to ensuring all of our customers feel valued. If you’d like to discuss your concerns further, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
It was my first time buying a vehicle and it’s the worst experience I’ve ever had!!! Absolutely worst don’t buy a car here
Business response:
Our goal is to provide a smooth and positive experience for every customer, especially during such an important decision. If you'd like to discuss your experience in more detail and allow us the opportunity to address any concerns, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Told me they would call in reference to their survey and I would win a free oil change. They never called.
Business response:
Thanks for your feedback! We're sorry to hear about the missed call regarding the survey. We appreciate your patience and will work to improve our communication. Your experience matters to us, and we hope to provide you with better service in the future!
Horrible experience it's issue after issue I wouldn't recommend getting my vehicle serviced here ever again you guys are causing issues to my vehicle after being serviced.
Business response:
Providing quality service is a top priority for us, and it's disheartening to hear that your experience did not meet your expectations. We’d like the opportunity to make this right. Please feel free to contact Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your concerns further.
I had a bad experience and will never go back again. Couldn't even get my second key to my vehicle. Sales person and everyone was awful.
Business response:
We understand how important it is to have a seamless and positive interaction, especially when it comes to getting all the necessary aspects of your purchase, such as your second key. We apologize for the inconvenience and frustration this caused. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I was charged for checking tires pressure but light in dash board still shows low and I still have a message asking for check pressure tires. I did not follow up because I had to work but overseeing this details can cost my business
Business response:
We understand how important it is for your vehicle to be properly serviced, especially when it comes to issues like tire pressure, and we're sorry for any inconvenience this may have caused. We appreciate your trust in us and value your feedback. Please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so that we can address the issue and ensure everything is properly checked.
Salesmen are awesome. Knowledgeable and friendly. Upper management was unable or unwilling to answer basic contractual questions including some with VERY important legal implications Rude and attempted to intimidate
Business response:
We’re glad to hear that you found our sales team knowledgeable and friendly; it’s wonderful to know they made a positive impression. However, it’s concerning to learn about your experience with upper management, particularly regarding the handling of your contractual questions. Clear communication and professionalism are essential, and we take these matters very seriously. We’d like the opportunity to address your concerns further. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.