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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Beware of this location and their practices. My mom never approved for work to be done and then they cut the part out and then she became forced to pay for work to be done there. Charged for inspection and wasn’t applied to repair. Also was charged an excessive amount of labor.
Business response:
It's important to us that all of our customers feel comfortable and informed throughout their service experience, and it’s clear we missed the mark in this instance. We would appreciate the opportunity to discuss this further and address the situation. Please feel free to contact Steve Vigil, Service Director, at Svirgil@vtaig.com.
How do you overfill an oil change is what they did to our vehicle . We had to go back to fix their problem.
Business response:
Overfilling the oil during an oil change is certainly not the standard we aim to uphold, and we appreciate you bringing this to our attention. We are committed to ensuring that all vehicles are serviced with the utmost care and attention to detail, and we understand how frustrating this situation must have been for you. Please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
Will never know if my truck was serviced was not there to see it. It took bout 7 hrs. Mr Nicholas never informed us they were done. We finally seen the truck. Had been parked out there for almost an hour. Not too happy with Mr Anaya jr.
Business response:
We understand how frustrating it can be to wait for updates and not feel informed about the status of your vehicle. Ensuring clear communication and timely service is something we take seriously, and your comments about Mr. Nicholas and Mr. Anaya Jr. will be reviewed to address these concerns. If you’d like to discuss your visit further or if there’s anything we can do to assist, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Had scheduled appointment for Saturday morning. Upon arrival told sorry but the technicians that are needed for repair work don't work on the weekends. I guess my time is not valuable.
Business response:
We understand how important your time is, and we apologize for any inconvenience caused by the scheduling miscommunication. We aim to provide clear communication and reliable service, so we truly regret that we did not meet those expectations. If you’d like to discuss this matter further or reschedule your repair, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
Lack of follow up, tried to charge 300 more than quoted had to call to check on status and insist on them checking the billing.
Business response:
It's disappointing to hear about your experience with the billing and communication issues. We strive to ensure our processes are clear and our team remains proactive in keeping customers informed throughout their service. To address your concerns further and make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Nick who helped me at first made many mistakes and perhaps even lied because he didn’t honor what he originally promised.
Business response:
It’s concerning to hear about the challenges you faced, especially with promises not being honored. To address this matter thoroughly, we encourage you to contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Generally would not recommend. They usually do not follow through on their promises and have disappointed many times over the past 6 years. Try one of the other dealerships if you can.
Business response:
It's important to us that our team consistently follows through on commitments and delivers the service our customers deserve. To better address your concerns and ensure we make the necessary improvements, we encourage you to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, or Steve Vigil, our Service Director, at Svirgil@vtaig.com.
It took three weeks to get the part in for my Pathfinder. Ramon was very helpful
Business response:
We understand how frustrating it can be to wait for a part, and we appreciate your patience during this process. It’s great to hear that Ramon was helpful throughout, and we’ll be sure to pass along your kind words to him. For any further concerns or questions about your Pathfinder’s service, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
i had an appointment for a oil change at 11:45am. i arrived at 11:35 am they said it would take maybe a hour i went and had lunch across the street came back and they didn't have an idea when it would be done! i ended leaving at 2:45pm for a oil change wasn't happy with this service.
Business response:
We understand how valuable your time is, and we regret that your oil change took much longer than anticipated. This is not the level of service we strive to provide. To address your concerns further and ensure improvements, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.