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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Poor Customer Service. Outrageous diagnostic fee that was not mentioned at initial call! Unsatisfactory experience!
Business response:
We understand that the diagnostic fee was not communicated clearly during your initial call, and we appreciate you bringing this to our attention. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for assistance.
The sales people are pretty pushy and the things that they say are not always accurate. Lots of problems with servicing vehicles I’ve had three vehicles from this company, even though I purchased the platinum extended warranties. Jesse is the only one that I would trust or do business with he’s one of the finance managers.
Business response:
Thank you for your feedback! We’re thrilled to hear about your positive experience with Jesse. We’re committed to improving our service and appreciate your insights. Your satisfaction is important to us, and we’re here to enhance your future experiences. Thanks for being a valued customer!
Doesn’t even look inside our window motor mount claim to broken which ones neither them parts charged us 100$ for looking at nothing we fixed our selfs from non professional and it was easy fix there just scammers
Business response:
We strive to provide quality service and take your concerns seriously. If you would like to discuss this further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Lacks communication, never got a phone call all day. Then performed a job that wasn't even authorized.
Business response:
We understand the importance of clear communication throughout your service experience. Your concerns are important to us, and we’d like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this further and work toward a resolution.
Took over an hour for a simple oil change. Way understaffed. Did not reset the warning light as requested. Have had one really good experience with the service center, but otherwise would really not want to set foot in that dealership– Especially based on experience buying a vehicle.
Business response:
It’s disappointing to hear that an oil change took longer than expected and that the warning light wasn’t reset as requested. While we strive to provide efficient service, we understand that wait times can be frustrating. If there’s anything we can do to address your concerns, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Customer service was awful and the gentleman was very rude. This happened again when I called recently with some questions and concerns. I've been with nissan for 8 years. I've never been treated this way before.
Business response:
We value your loyalty over the past 8 years and take your concerns seriously. To discuss this matter further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
A lot to write but if you personally want to hear about what happen that day you can call me with the number on file.
Business response:
We understand the importance of addressing any concerns you may have. If you'd like to discuss your visit further, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
There was no deal I was charged too much for what I wanted and they did not have what I wanted
Business response:
Thank you for your feedback regarding your recent experience. We understand your concerns about pricing and availability, and we appreciate you bringing this to our attention. For further assistance, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I would not recommend if anything needs to be done by the service department after the purchase. The service department’s communication and customer service skills is horrible don’t expect them to call you back if your vehicle is finished. You have to keep calling and find out your vehicle is finally finished. Once I showed up to pick up my vehicle, they didn’t even know where my truck was and took forever for them to figure out where my vehicle’s location. My truck was dirty after the job was done and didn’t take a little b... read more
Business response:
Thanks for letting us know about your experience at our service department. We've noted your feedback concerning your recent service department visit and we're taking your observations into account to see where we can adjust our processes. If you'd like to discuss this further, Manny Garcia, our Service Director, is available at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.