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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Between my wife and I we have had 5 Nissan Altimas, 1 Frontier, and 3 Rouges and never had any major issues with the vehicles. We also dealt with 3 different dealers over the years. Of the 3 the only service department that I can complain about is Reliable Nissan. When taking the car there it takes days to get service done that should only take hours, the car is returned dirtier than when it went in and they don’t have loaner cars for when the repairs take more than a day. I wouldn’t and don’t recommend them to a friend.
Business response:
We truly appreciate your loyalty to Nissan and value the trust you’ve placed in our brand over the years. We're sorry to hear that your recent experience with Reliable Nissan’s service department fell short of expectations, especially given the positive experiences you've had with other Nissan dealerships. Your feedback on service wait times, vehicle cleanliness, and loaner car availability is important to us, as we aim to improve every aspect of our service. We would like to address these issues directly and restore your co... read more
Did not perform all services, had to return for completion after being given keys and told good to go. Vending machine took money without dispensing product, dealership doesn’t operate and couldn’t help. Didn’t have any preregistration info handy and had to fill out forms that were completed online. Mess.
Business response:
It's concerning to hear about the issues you encountered, from the incomplete service to the vending machine not dispensing the product, as well as the inconvenience of filling out forms that were already completed online. We understand how frustrating this can be. Please know that we take your concerns seriously, and we'd like the opportunity to address this further. For a more thorough resolution, we encourage you to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
I am unsure who Ramon is. But my overall service with Reliable Nissan was a nightmare.
Business response:
We understand how important it is to have a smooth service experience, and we sincerely apologize that your visit did not meet expectations. We strive to provide exceptional service to all our customers, and it’s clear we missed the mark in your case. To resolve any remaining concerns, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
As a first time buyer my experience with Nissan is barrel able & fair . I would recommend other customers to Nissan .
Business response:
Monica, we appreciate your feedback and regret that your experience didn't meet expectations. Providing excellent service is our priority, and your insights are invaluable as we work to improve. For any further assistance, please feel free to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
They don't call you when your car is ready. Very unsatisfied. Thank you again
Business response:
We understand how important it is to stay updated on the status of your vehicle, and we sincerely apologize for any frustration caused by the lack of communication. We strive to provide the best service possible and will work to improve in this area. If you’d like to discuss this further, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
I was put on ice and treated like xxxx so I blew out of finance! It was a precursor to how I would be treated if I had to bring the truck in for service in my book.
Business response:
Cathy, we understand how important it is to feel valued throughout the entire process, and we apologize if we did not meet those expectations. If you ever need to discuss any future service concerns or revisit your experience, please don't hesitate to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
They have really bad service they don't help The costumers about coverage of the car
Business response:
It’s important to us that each customer fully understands their vehicle coverage and feels supported throughout the process. Please know that we’re committed to improving, and we want to address your concerns directly. Our Service Director, Steve Vigil, is available to discuss your experience and make things right. You can reach him at Svirgil@vtaig.com, and he’ll be more than willing to assist.
I was told 2 hrs to wait for diagnosis and quote. 6 hrs later still nothing, most horrible service, lying to me saying my vehicle was already in the garage when it was still parked in the yard!! My truck may be Nissan but I don't trust the mechanical service team.
Business response:
We strive to provide transparent, timely service, and it’s clear we missed the mark in your case. Your trust is extremely important to us, and we’d like the chance to address these issues in detail to make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, who will personally assist you with your concerns.
Customer satisfaction comes with staff that understands what it means to the customer. You need to do a lot of things in you service department. Customer focus. How do you handle customers? I hate going places that cause me grief. I will give you a verse to use. Proper prior planning prevents xxxx poor performance. Although you can sub pretty in there for xxxx. The 7 Ps of customer satisfaction.
Business response:
Thank you for your feedback! We appreciate your insights on customer satisfaction and understand how important it is to have a knowledgeable and attentive staff. We strive to improve our service department continually and take your comments seriously. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He would be happy to discuss your concerns and work towards a better experience for you. Thank you for giving us the opportunity to improve!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.