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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Very poor communication and took 2 weeks to fix the truck. The service writers were very hard to get ahold of, and to get answers from.
Business response:
Andrew, we understand your frustration with the communication and delays you experienced while your truck was being serviced. Our goal is to provide efficient and clear communication, and it’s clear we did not meet those expectations this time. We want to address your concerns and ensure this is resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Not a good experience with reliable, will never buy another vehicle here. Customer service was the worst and never once tried to help me with the situation.
Business response:
We take customer service seriously and are always looking for ways to improve. It’s concerning to hear that we did not provide the level of support you were hoping for. We would like the opportunity to discuss your situation further and address your concerns. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I really like using your dealership. I did take my car when I was using it and my daughter did the same when she had it. However, I am disappointed because you are including a surcharge charge in the invoice. I would have like to be informed of this new charge when I made the appointment. That is a shame. Now I know of it. There are other repairs pending, and I won't be able to do them yet.
Business response:
Thank you for your feedback. We’re glad to hear you enjoy using our dealership. We apologize for any confusion regarding the surcharge and appreciate your input. We’re committed to transparency and will work to improve our communication moving forward. Your satisfaction is important to us!
They had my vehicle for longer than one day, which was not expected. They never called me to inform me it was going to stay overnight, either. When I got to my vehicle, my phone holder was broken into two and sitting in my center console. I was not told about this. When I went back in and asked for a credit, Ramon took a picture and said the mgr would call me. Inever received a callback. I expect better service from the dealership.
Business response:
We also regret hearing about the issue with your phone holder and the lack of follow-up after your inquiry. This is certainly not the level of service we strive to provide. We would like to resolve this matter as quickly as possible, so please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com, and he will work with you directly to address your concerns.
My car did not get fixed after paying 1300. Waste of my time and money.
Business response:
Ensuring your vehicle is properly serviced is a top priority for us, and we regret that this was not the outcome in your case. To address this matter in detail and work towards a resolution, we encourage you to contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Plug on oil pan was not tightened correctly when the oil was changed. Had to take the car to a local mechanic to get the oil leaked checked. They tightened the plug.
Business response:
We always strive for the highest standards in our service, and we regret that this was not the case during your visit. If you’d like to discuss this further or have any additional concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
They fight me all the time I go change my oil. I ask them not to mess with my tire pressure the ignore my request. Even with an appointment the take 2 hours or longer to service my car. This last appointment the said they rotated my tires that didn't. The said I had a nail in my tire offering to repair it, they didn't. I would rather go to Wal-Mart to get an oil change. If it was possible to give 0 stars I would!
Business response:
We are concerned to hear about the challenges you've faced during your visits, including the handling of your tire pressure requests, service delays, and concerns regarding tire rotation and repairs. This is not the level of service we strive to provide. To address your concerns and ensure we make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I waited for 3-1/2 hours for a recall correction. After waiting I was informed the the recall was not loaded in to the module and I would have to come back in 2 weeks to do it all over again.
Business response:
Waiting 3-1/2 hours only to find out the recall correction wasn’t completed as expected is understandably frustrating. Your time is valuable, and we regret that this situation caused such an inconvenience. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Came in and they had taken something off my car and lost it i called to ask if maybe they forgot and nothing
Business response:
We are committed to ensuring that each of our customers leaves with their vehicle in the exact condition they expect. To help us address this concern directly and locate a resolution, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.