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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I paid about $200 for a reprogram after installing an AFR sensor, but no improvement was made on my vehicles fuel efficiency. Not sure what work, if any was done???
Business response:
We understand your concern about the fuel efficiency issue after the reprogramming, and we want to make sure your experience is addressed properly. We recommend reaching out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com, who can review your situation in more detail and ensure everything was properly handled.
We had a bad experience the previous time because the dip stick was left out causing problems for the next several weeks with smell of gasoline and found that the mechanic left out the dip stick causing fluids to spray under the hood after we took back for service. We spoke with manager and he agreed to have next oil change and tire rotation without cost since they made that mistake. When we took the car in, the oil was changed however the tires were noted as rotated but my husband had marked the tires and pointed out to the... read more
Business response:
We understand how frustrating it must have been to deal with lingering vehicle issues and then feel let down again during your follow-up visit. It's important to us that every guest feels confident in the care their vehicle receives, and it’s clear we fell short of your expectations. We’re especially concerned to hear about the tire rotation not being properly completed after everything that had already occurred. That’s not the level of attention to detail we strive for, especially when trust is being rebuilt. We’d really li... read more
Worst service, worst technician, worst customer service, this dealer keep my car for around 5 weeks to fix a recall, now my car has more problems, just because the recall
Business response:
We understand how important your vehicle is to you, and we can imagine how frustrating this experience must have felt. We'd like the chance to fully understand what happened and work toward a resolution that meets your expectations. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your visit in detail and see how we can best support you moving forward.
Oil change was good but set up of computer wasn't. Had lights on that weren't before
Business response:
Thanks for your feedback! We’re glad you had a good oil change experience. We’ll definitely look into the computer setup issue to ensure everything runs smoothly next time. Your input helps us improve!
They sell me a car that o don't like it I don't like the car I bought it
Business response:
We understand that the vehicle may not meet your expectations. For further assistance, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I was waiting 2 hours for an oil change. He stated that he called me, but I didn’t receive a call. At the beginning I said I would be in the waiting area, he should’ve gone in to look for me and I would’ve been out of there in 45 minutes!
Business response:
Thank you for your feedback. We apologize for the wait and any communication issues. We’re always looking to improve our service and will address your concerns with our team to enhance the customer experience. We appreciate your understanding and hope to serve you better next time!
Upon arrival at this dealership for an oil change that was scheduled by them, I waited for more than 2 hours, after which the car was returned with an apology and new oil. Avoid doing maintenance with this dealership if at all possible.
Business response:
We understand that waiting for more than 2 hours is not the experience we aim to provide. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.
This was a complete waste of time. I’m also never buying a car from here.
Business response:
We understand your frustration regarding your experience and would like to address your concerns. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com for further assistance.
I had an appointment at 12:15. I was never checked in under my appointment time. I ended up waiting 2.5 hours for a simple oil change and tire rotation. People that arrived after me were getting out before me. Every very disappointed with reliable service department.
Business response:
We understand your frustration with the wait time and the check-in process. Your concerns are important to us, and we would like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.