Reliable Toyota Parts

Derek V. 

on Yelp

11 months ago

Rex Lyons and Reliable Toyota are incompetent. A simple trade-in with cash payment for a new car (no financing). After selecting a car it took 4 hours of waiting. Finally agreed upon a price gave them my car title and I said I will write a check and when it clears come back an pick up the new car. Somehow this was not acceptable and they would only accept a wire or a cashier's check. I told them I use an online bank so a cashier's check is impossible. Why can't they just wait for the check to clear??? They required a chec... read more

Dustin L. 

on Yelp

a year ago

took 2 and a half months and several thousand to get a bumper replaced. not thrilled but got the job done eventually. 

Mike B. 

on Yelp

a year ago

Brought in my 2022 Highlander Platinum for a scheduled tire rotation as per my two years free maintenance. Upon checking out the service writer said that everything went fine but I should be on the lookout for some new tires. I said there must be some kind of problem because my car only has 15,000 mikes on it. He rechecked and yes indeed it was my car that had only 5/32" left on my tires. I was quite shocked with that news and he explained to me that the Goodyear tires are softer for better ride. He recommended contacting To... read more

Richard D. 

on Yelp

a year ago

I scheduled an appointment for 10:00 AM, with Bruce, to negotiate the purchase of a new truck. When I arrived at the dealer Bruce was not there to meet me. He had not called or contacted me in any way to say he would not be there at 10:00. I left very upset and as I was on my way back home Bruce called me and when I tried to tell him that he was giving the dealership a bad name he hung up. I have received no follow-up of apology. This dealership does not deserve my business. Richard 

Nicole L. 

on Yelp

a year ago

Bought a 4 Runner from Brandon Watson. Thought it elwas a great experience with a good vehicle and great deal. Left the dealership and found that the 3rd row seat was damaged by what looks like some sort of chemical spill or battery that ate through the seat. Was told by Brandon that I was pretty much lying that it wasn't there when I purchased the vehicle even though I contacted him within days of driving off the lot. Not happy with being called a liar. And they will not do anything to rectify the situation. Especially sinc... read more

Amber H. 

on Yelp

a year ago

I don't know what has happened to customer service these days , but it's clear the customer just doesn't matter here. Everyone knows that buying a car is a little give and take. On an obviously overpriced car that will immediately need a tune up and new tires all they were willing to do was $275 off! And what is with this extra $600 " administration fee"? So I'm paying for the car; that you make $ off of and then I pay a fee on top of that for you to just do your job?!?! Especially since I'm looking to buy basically the sam... read more

Sherrie T. 

on Yelp

a year ago

I bought a new 2015 Toyota Highlander at Reliable because I had purchased a new 2009 Camry and later traded it for a 2009 new Camry. I got good service and treatment with those cars. I had a problem with my 2015 Highlander 2 years later and it took several months for them to find the problem. I took it in last year for the annual maintenance and I sat there waiting for 5 hours!! I had an appointment last week and I explained the issue from last year and said, If this happens again, I won't be back for anything, I will nev... read more

Stan S. 

on Yelp

a year ago

Dishonest people. Would not recommend buying a used vehicle or taking a vehicle in for service. Bought a used truck from here that had a check engine light on when I test drove it. Was told it was a sensor and it would be replaced, and that the already overdue maintenance would be performed before they sold it. All they did was clear the code and change the oil. The morning after I bought it, the check engine code resurfaced. I reached out to the sales department and was ignored. Had to replace a glow plug myself on my own d... read more

Melissa C. 

on Yelp

2 years ago

I took my car in to get the O2 sensor replaced when I got my vehicle back they said that somehow the hybrid battery had gone bad in the span of time that they had it I kind of awkwardly chuckled and asked how that worked and Adam guise the service manager got in my face yelled at me put his hands in my face in front of the entire service department I asked them what I was supposed to do and they basically said that I was on my own and I understood that the O2 sensor being replaced that didn't solve the problem wasn't their i... read more