This profile has been claimed by the business owner or representative.
Renewal by Andersen
- Windows Installation
- San Diego, CA
About this business
Location details
8572 Spectrum Ln, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Received a message from someone at Renewal saying they were upset to hear my experience and would be contacting soon. We will see if they contact me, if so, I'll send an update.
Business response:
Victoria, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I have sent your information to our manager and they will be in contact with you soon. Thank you, RBA Team
Waited 3 months for the windows and doors to be replaced. Then after installation they didn't finish the painting or repair replacement of the screwups, waited another month before they finally scheduled the painting, still waiting for repairs and replacement of screwups, they said won't be till another month if they get the parts still waiting for the painting to be finished. Almost four months later. Won't recommend them to any one. One star is way too much credit. For the high cost they charge, not worth it. Quality is n... read more
Business response:
Hi Galen, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. At your earliest convenience please reach out to us at (858) 956-5415 so we can resolve this issue with you. Thank you, RBA Team
The quality of the windows is not the issue, the service and communication was in no way premium quality. First, the installers rushed to get the windows installed. Great for them, they did a 5 day job in 3, but that left us with scaffolding and dirt for the extra days. Not to mention that they rushed so much to get done, that on the last day, they left at 7PM, not having moved any furniture back to where it belonged, and they didn't clean anything. The stucco crew was pretty much the same. Worked till late and never cleaned... read more
Business response:
Hi Maria, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to (858) 956-5415 at your earliest convenience so we can resolve this with you. Best Regards, RBA Team
Unfortunately I can't even give one star! They have shown how a business in desperation will handle themselves. After countless unanswered calls of why windows were forgotten on a 30k order and absolutely no contact still from anyone there, they finished my project today which started in August. They tried to cover damage to inside of my house with caulking and I am very disappointed when you pay for the best. I have never reviewed a company, even the good ones and shame on me. But if I could do it over I would steer very cl... read more
Business response:
Brian, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (858) 956-5415 at your earliest convenience and we will do our best to resolve this with you. Thank you, RBA Team
Had a fail on their window latch. Called in for service and they came the next day--great! The repair man is friendly courteous--good. BUT he does not have the right part, even after I have sent them all photos and specs of exactly what is needed. Now he wants to come back the next working day with the right part--OK, no problem. 3 days go by, no one returned, no one call a reschedule, nothing. I call up to find out what's going on, they transfer me to a message line, I leave a message, no return call. THEY'VE COM... read more
Business response:
Hi Mic, We're disappointed to hear of the negative experience you had at our location. We are dedicated to solving this issue with you. At your earliest convenience please reach out to either (858) 956-5148 or (858) 956-5418. Both phone numbers will direct you to a member of our service team. Best Regards, RBA Team
If I could put negative starts, I would. The quote for 11 windows and 2 patio doors was over $52k before their discount. $33k after. WTF? That is ridiculously high. Think twice before going with this guys, you will be gouged beyond belief. The national average per window is $550 per window. We will be looking elsewhere for window replacements as this is just quote is just stupidly high.
Business response:
Hi, thank you for sharing your feedback. We strive to provide quality value with our product, installation and service. Windows are a big investment, and we want our customers to be able to make the most informed choice available, even if that doesn't mean working with Renewal by Andersen. Best Regards, RBA Team
Called this afternoon and talked to Vincent. Wanted a quote to replace my slider downstairs with French doors. And also to replace the retractable screen door for my ANDERSON French doors upstairs. Anderson. Also just to look at the door upstairs with an issue. Vincent said I would have to replace Everything!!! Seriously. Didn't like his attitude, would not do business with him if he had the last window in the world. No. Customer. Service. A fine example of a company who doesn't back their products.
Business response:
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. It is disappointing for us to hear that your experience was anything less than great. We strive for excellent customer service with every interaction. We would like to speak with you so we can look into this matter more in depth. At your convenience, we would appreciate if you respond to our private message. Best Regards, RBA Team
Really? For the same product these people quoted 2/3 More in price, 3 prices all around 6k for 3 windows and a door. Renewal 24k. Do not even bother calling these idiots
Business response:
Hi, thank you for sharing your feedback. We strive to provide top notch value with our product, installation and service. Windows are a big investment, and we want our customers to be able to make the most informed choice available, even if that doesn't mean working with Renewal by Andersen. Best Regards, RBA Team
I did not have a very good experience with Anderson's. Started out with a sales rep coming to my house to give me an estimate. And that was the last time I heard from him. The office called me to set up an install date they gave me June 16th said they would be there at 8am, they didn't show up until 10 a.m. Which at that time inconvenience me and my tenant we had moved all of our furniture and cleared the spot for them to replace the windows. They replace the three windows in my unit and they were gone by 1 p.m. they stated ... read more
Business response:
Hi Debbie, We're very sorry to hear about your negative experience with us. Communication with customers is something we take very seriously and we would like to better understand your experience. Please reach out to our manager at (503) 906-2845 at your earliest convenience so we can resolve this issue with you. Best Regards, RBA Team
Frequently asked questions about Renewal by Andersen
How is Renewal by Andersen rated?
Renewal by Andersen has a 4.3 star rating with 1,047 reviews.
When is Renewal by Andersen open?
Renewal by Andersen is closed now. It will open at 8:00 a.m.