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Renewal by Andersen
- Windows Installation
- San Diego, CA
About this business
Location details
8572 Spectrum Ln, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
We had an appointment at our house today at 10am to generate an offer for replacement windows. It's now 1125am and you're not here! Based on reading reviews it appears we dodged a bullet. We appreciate you showing us your real colors before the contract is signed, we're taking our business elsewhere.
Business response:
We apologize for missing your appointment and for any inconvenience this has caused. This is not reflective of our commitment to excellent service. Thank you for bringing this to our attention; we will address this issue to prevent it from happening in the future.
terrible service. they will hound you with emails unnecessarily even after you block them
Business response:
Hi Gary, we apologize for sending you unwanted communication. If you will please give us a call and let us know your contact information, we will be sure to remove you from our distribution and call list. Again, apologies for the inconvenience.
After spending thousands of dollars on new windows in our home, this company has proved to be overpriced, not standing by their warranty, and totally uncommitted to their customers. We have had several appointments for repairs that haven't been completed because of an inability to find the part, incorrect measurements, and total disregard of our repair request. Definitely not worth the money!
Over priced They lost part of my order and delayed install of my project over 8 weeks. Hard to get a hold of anyone, especially on the financing side. They had to come 4 separate times to install my one door because they lost parts or didn't have the right parts to complete the install I do not recommend them at all.
I experienced the absolute worst customer service from this company. I had an appointment for 10 a.m. The day before, a Sunday, a staff member called to confirm the appointment. However, no one from Renewal by Andersen ever showed up. I called the company twice, was transferred and put on hold for so long that I hung up. I never received a call back to explain why the appointment had not been honored, let alone an apology. I did express my complaint on the "chat" option. They offered to make another appointment but I ... read more
Terrible customer service. Real long story and too much to write but know they outsource their product to independent contractors by region. They (whoever handles the scheduling) canceled our appointment and said we were the ones who canceled. I tried calling the Corporate Office but reached the regional San Diego office who could not answer any questions nor could provide any contact. I was told my message would be forwarded to someone in the Marketing Department. When I asked for a name and contact, I was not given an... read more
Just wanted to add a quick update now that this experience is almost over. The permits for our project were finally issued by the City of San Diego on 3/21/23, 15 months after the initial application. Renewal were unable to submit the permit application in the format required by the City, and in the end they had to submit four times. Each time you resubmit you go to the back of the line, which helps account for why this took so very long. In the meantime, everyone initially involved in this project left the company, as far... read more
I ordered a $13K sliding glass door from this company. The door looks nice for the most part but they left it hilariously unfinished. The door installation included a strip at the bottom interior that wasn't painted or stained. The result is very unprofessional/unfinished looking and not what would be expected for such an expensive home upgrade. When I asked them about it afterward, they said they did not have any interior painters on staff and that I would have to do it myself(!). That this would not be done was not dis... read more
Recently had an external grade French Door ordered and installed. The trim work is not what one would expect of a door that cost close to $30K. There were significant gaps in the trim and the nail holes were not filled on installation. There were supposed to be screw caps on the threshold per the installation instructions. When discussing with RBA sales rep the response was the gaps were part of the design and they did not provide the threshold caps despite what the installation instructions indicate. I would not use th... read more
Frequently asked questions about Renewal by Andersen
How is Renewal by Andersen rated?
Renewal by Andersen has a 4.3 star rating with 1,047 reviews.
When is Renewal by Andersen open?
Renewal by Andersen is closed now. It will open at 8:00 a.m.