Renewal by Andersen

Jayme D. 

on Yelp

3 years ago

Don't ever think of using Anderson Windows Very poor customer service . They won't even think about repairing them . Pushed me off on Anderson Renewal who sent me right back to Anderson Windows . Bottom line avoid both . POOR CUSTOMER SERVICE 

Marvin W. 

on Yelp

3 years ago

After years of service/warranty repair visits for two of four sliding glass doors, a third technician from Renewal by Anderson determined that we needed replacement doors in November, 2021. Still no replacement doors, and no timeline for completion. 

gina o. 

on Yelp

3 years ago

I needed a big picture vinyl window replaced and a kitchen vinyl window replaced. I was told that Anderson did not even take orders of less than 3 windows. I suggested they give me a quote on three windows. They said that wouldn't be feasible. They were unwilling to come out. They suggested I call a contractor to do it. It's got to be like a $3000+ job. I guess that's not enough revenue for them.?! Disappointing... 

Janet S. 

on Yelp

3 years ago

Renewal by Andersen used to be such an excellent company that we returned to them for additional projects and recommended them to neighbors, but sadly they are under new (mis)management, and our recent project with them was a mess. The main problem is that there was no project manager. After the initial crew replaced some sliding glass doors, nothing further had been scheduled, although there was a lot that needed to be done: fixing a problem with one of the doors, plastering inside and stuccoing outside, painting, putting b... read more

Lori B. 

on Yelp

3 years ago

The process started out well but went way south because of incorrect window measurements and sliding glass door measurement. After waiting another 6 weeks for the correct window and slider to come in then the next hurdle was the installment/scheduling team. They are horrible. I am unable to reach them by phone or text when they don't show up for a scheduled install. They have no showed for three different install dates. I have taken off work and incurred expenses for boarding my dog on three different occasion. The phone num... read more

Clint B. 

on Yelp

3 years ago

Came home to a full-sized flyer jammed halfway into my mailbox throwing some seriously unnecessary shade at our house. It's one of those marketing flyers that uses "handwritten font", but is clearly mass printed. The flyer has boxes pre-checked saying our windows are outdated style, not energy efficient, and straight-up has a frowny face circled. We have pretty nice, modern, dual-pane windows. I don't need this kind of negativity during the holiday season, ALEX. 

John C. 

on Yelp

3 years ago

Great products, but installers did not pay attention to details, such as protecting floors. It was very haphazard. The cleanup after they left took all day. It wasn't just dust. They tracked in dirt and grime from outside, there was calking adhered to the hardwood floors. I could understand that dust would be created and eazily vacuumed, but it was much more than that. They also scratched the top of a 100+ year old vanity brought over from Italy. Customer service set up an appointment to view the damage to the vanity, and he... read more

Katie R. 

on Yelp

3 years ago

Our initial sales visit was wonderful. The salesperson was knowledgeable and represented the company well. It was a very expensive project as we were getting all of our windows replaced, so we wanted to go with a well known company expecting their customer service to be top notch. We were wrong. We signed paperwork to move forward with the installation in November 2021 with the promise that our windows would be ready for install April 2022. 4 months went by with no phone call from them to update us on what date we could... read more

Gary H. 

on Yelp

3 years ago

Ordered French doors beginning of Feb 2022. They still haven't arrived as of 9/12/22 and I have heard nothing from them.