Renewal by Andersen

CB J. 

on Yelp

4 years ago

Because these people bombard my mailbox and send spam emails, I would NEVER do business with them. I don't know who thinks it is a good idea to do this. If I constantly get garbage from companies like this, I make sure NOT to ever have them in my home since they have already irritated me. If I wanted your crappy expensive windows I would contact you, but I DON'T......completely obnoxious company. 

Sam N. 

on Yelp

4 years ago

I found a cracked window and phoned it in for a warranty claim. The service tech came out and mentioned it should be covered by warranty and that they would place an order for a new window, but it works be a few weeks until a new one comes in. 3 months later, no contact. I call them again and the dispatch tells me they won't cover the claim, and that I would need to pay to get it replaced. I agreed, and they said I would be invoiced. It's been over 2 weeks without an invoice. This company has a warranty department that not ... read more

Joseph K. 

on Yelp

4 years ago

Don't waste your time. This company refused to do business with us. We called about a whole house replacement of windows and patio doors. When informed that the property is currently a rental, the conversation went negative. After first asking if we thought that we could afford their product, Renewal by Andersen said that they don't do replacements at rental properties. One star because the voice on the phone was professional and courteous, otherwise would be zero stars. 

R H. 

on Yelp

4 years ago

Apparently Andersen has decided to abandon my project half way through installation. While installing a standard patio door they encountered a construction issue with my house (it's 70 years old and does have issues.) They had engineers come out and look at the situation. That was nearly a month ago. They don't respond to my calls or emails and I'm sitting here with a partially installed patio door and two windows. Far from satisfactory; far from acceptable; far from professional. 

Ryan F. 

on Yelp

4 years ago

So I own a 1400 ft² home in Temecula with 12 windows and a slider. I was collecting quotes from different companies and heard of Andersen a few times online while researching. The salesman shows up at my house to give me a quote in his BMW (base model 3 series). When I answered the door he just had that kind of attitude like a used car salesman and believe me when I say I know what that's like because I'm a sales manager at a car dealership. He asked me what kind of Windows I was looking at and I had mentioned vinyl due to t... read more

Barrett C. 

on Yelp

4 years ago

When we got a bid from them for a previous remodel, the price was horrific. We ended up getting regular Andersen windows installed by an Andersen dealer for literally less than half the price. Just watched their new TV ad, it says Buy One Window at full price , get second for 40% off. With purchase of four windows! Wait.. Isn't that buy four, get one for 40% off? Deceitful, awful advertising. Sad for a great company like Andersen. Also the guy said his windows didn't require changing out your interior trim, but vinyl windo... read more

Cool T. 

on Yelp

4 years ago

False Advertising..... Received a letter from "Mark" at Andersen and it stated that they had installed MANY windows in our HOA. THEY HAVE NOT.. Thy are NOT approved, I called and there is NO Mark and they gave me the run around on who I should talk to about the miss leading Sales letter. Was transferred to two different people and then told someone would call me back.. No call back. Bottom line is if they lie about the work they have done, they will lie about work they want to do.. No local Phone numbers, all calls go to the... read more

Eric Y. 

on Yelp

4 years ago

For at least 6 months now this company has been on an all out marketing blitzkreig both through my physical mailbox and spammy emails. No matter how many email senders I block and unsubscribe from they just keep coming. In my physical mailbox they use different kinds of psychological tactics (letters that appear handwritten but are not, envelopes that don't look like they're coming from a business etc). Clearly a lot of the money you pay them is going towards marketing instead of high quality products. Companies that do th... read more

Foodie M. 

on Yelp

4 years ago

Renewal by Anderson cancelled my appointment because I would not give them 1.5 hour to conduct my onsite appointment. When I scheduled the appointment they told me the appointment would take 60-90 minutes. I felt l I was honoring their time table. When they called to confirm my appointment, I said " I allotted one hour for this meeting, I have a hard stop at one hour". The scheduling supervisor, went on to tell me that if the other companies I am vetting took less than 90 minutes they did not do a good job. I did not like hi... read more