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Renewal by Andersen
- Windows Installation
- San Diego, CA
About this business
Location details
8572 Spectrum Ln, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
A shockingly awful company. We ordered 9 windows and four doors in August 2021 for a December installation. Pandemic delayed this, for which we were very understanding. Installation began in February 2022. Workers showed up with many of the wrong materials and so only did a partial install. They left and said they would return with materials to finish in a couple of weeks. A month or so goes by and no one even contacts us. In the interim, we have holes in our house because there is no trim for the windows and doors th... read more
The company wants you to make a decision on the day they come by for the estimate...explaining that it is more cost effective if they don't have to come back to sign paperwork which is done on their personal tablet...no sending an email and doing an electronic signature. No time to think about their proposal. Sent him on his way. Didn't even wait for his quote.
Don't let them waste your time. Wasted 2.5 hours of my Saturday. Quotes I received for new windows from 4 other companies were 15-17k. Their quote came in at 99,000 for 22 windows w/no add ons. The sales guy was exceptional and I feel bad for the corporate greed, and price gouging that makes the sales process extremely difficult to thrive in. Please improve transparency for potential customers as price was not discussed until after a 2.5 hour lesson on product history, company history, installation policy and procedures , ... read more
I'm so disappointed in this company. There is no communication between the 'call center' setting up appointments and the people doing the actual work. There is zero communication with me and I've had to call repeatedly to get the job completed. Windows purchased in Nov. 2021 no call until I called them May 2022. They came out to install June 2022 and now, late July job still not completed. And the windows? Meh. Not at all worth the cost. Buyer beware!!
Window installed with no problem. Less than year later having problem with screen. No one answers warranty line & sales reps on phone say they can't help ??????
Called to make an appointment to get a quote for one window replacement. Representative asked a lot of questions for just one window, wanted to know all homeowners, then kept saying the appointment would be with both of us even though I clarified it would be myself at the appointment. Rep said it would be a 60-90 minute appointment for one window. Received a text saying they had questions, called immediately, went to voicemail. Received a call to confirm appointment, still wanting my husband present. Then the morning of ... read more
I had three windows replaced and one not installed correctly. They damaged the inside drywall and tile, put incorrect flashing on the outside. The installers assured me someone would call the next day to fix the inside damage. No one called I had to make three different calls to get repair scheduled. Rain water came inside and when I called they said they would send someone out next day to put up plastic before repair could be done.He failed to put plastic up and instead blamed problem on my rain gutter. There is nothing wro... read more
Buyer beware. Our windows and doors have been a Huge production on a small condo. Communication is non existent and the company continues to place blame on us as the customer. Very disappointed after spending $20,000 on a project. Process starting in October, installation in early March, still waiting for project to be completed.
We had two window replacement projects done by Rba. Very unprofessional company which will not return calls for problem resolution. Both projects had broken window frames when they were delivered to our house. No priority seems to be given to replacing the broken frames as they took months to replace. On our second project they ordered and shipped the wrong window to replace the existing frame which was only discovered when they returned to install the window. The patio door was not installed level. During our first... read more
Frequently asked questions about Renewal by Andersen
How is Renewal by Andersen rated?
Renewal by Andersen has a 4.3 star rating with 1,047 reviews.
When is Renewal by Andersen open?
Renewal by Andersen is closed now. It will open at 8:00 a.m.