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Renters Warehouse
- Property Management
- Austin, TX
About this business
Renters Warehouse is an end-to-end marketplace and property management services platform that seamlessly facilitates investment in the vast and highly fragmented SFR market. Backed by growth equity investor and majority stakeholder Northern Pacific Group, and under the leadership of President and CEO Kevin Ortner, Renters Warehouse now manages more than $4 billion in residential real estate, servicing over 12,000+ investors across 15,000+ residential homes in over 40+ markets. NPG Managing Partner Scott Honour, who in 1999 ... read more
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company EVER! Moved in to a rental house in a beautiful neighborhood with a home that was disgusting after the last tenants moved out and renters warehouse let me move in without even touching the home. There was food on the countertops and floor with ants, bathrooms that never were cleaned with mold, dog smell and urine on the carpets, water damage to drywall, holes in the walls, mismatch paint patches in every room of the house, broken fireplace, broken garage door, broken dryer vent cap on the outside of the house ... read more
We recently worked with Luke Barton to get our home rented and managed, he was very efficient and helpful. He came out the same day that I called into the office and I felt like he was truly looking out for our best interests. Our situation was difficult- we had to get everything done within 2 weeks due to moving out of the rental and into our new home. Luke got us renters in a week, went out of his way to get us what we needed, and made sure everything was taken care of so we hit our deadline. I HIGHLY recommend Luke.
Profesional, Kind, On Target, very educated on the market and a great staff!!! I own a dozen rental properties, I used renters warehouse to find a place to lease and was so impressed with the process I am planning to move all my real estate holdings to them to handle.
Absolutely avoid this company.NO CUSTOMER SERVICE. Maintenance requests go unanswered and when you finally reach someone by phone they are located at some 3rd-party call center that have no clue about your issues. The Austin office does not answer the phone. Calls are transferred to Minnesota or Chicago. "Rental Adviser" ignores your calls, text messages, etc after you sign your contract. Hopefully they provide some value to the homeowner because they don't deliver any to the renter.
Where to begin? They lied to me from the beginning when the woman (Claudia S.) who sold us on renting our home out. She said she was to be with us all along the way, but after papers were signed she disappeared never to be heard from again. We called, but she said she wasn't involved after the set up. I didn't want pets, she said we'll charge a 'non-refundable' deposit, deep in the paperwork she changed it to 'refundable.' So Claudia tells RW Maintenance that I needed a creaky floorboard fixed and it is a hazard. They say i... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4.1 star rating with 673 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open at 8:30 a.m.