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Renters Warehouse
- Property Management
- Austin, TX
About this business
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update: renters warehouse is using ai to respond where the response to my review is "i cant find you in our records" which is amazing considering in my review criticism they were over sharing to the point of doxing. Please one lawyer destroy this company. They are horrible and so open to a lawsuit
Business response:
We regret that you feel this way Krysta. We take privacy and confidentiality very seriously and ensure that personal details are handled responsibly in compliance with all applicable guidelines. Unfortunately, we are unable to locate you in our system. If you would like to discuss your concerns further, please reach out to us directly so we can address them appropriately.
Working with Renters Warehouse has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. If you're in search of a reliable property management company, look no further than Renters Warehouse! "I can't say enough good things about Cecilia Guillen, she was great, Insightful, responsive, upbeat, patient & professional"
Business response:
Mary Ann, thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Your comments about Cecilia and our team fill us with pride and equip us to provide clear and specific examples of how excellence looks like. We are honored to be working with you.
Heather Fruge and Renters Warehouse is #1. We called Renters Warehouse when our home was not selling this summer. Heather showed up within 24 hours and had our home rented within 10 days ! We are so happy we found them ! The experience so far is excellent and we are so glad we have them as our property managers.
Business response:
Jianna, thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service with Heather. Thank you for choosing Renters Warehouse, we look forward to serving you.
I worked with Heather to move into my new place. While the lease went seemingly smooth i had to message her and tell her her message was confusing and I wanted to be sure I had the right amount. When I handed her the money I asked her if it was correct and she said yes. Then I get an email of a late payment and when I question her about this she sent the least professional message back and told me sorry I had trouble reading. Her message was confusing which is why I asked if I had the right amount. Not to mention the lawn... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Katie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our management team has reached out to you. If you have any further questions, please get in touch with us at 844-793-4948 and we'd be happy to help.
Experience working with Heather Fruge was very disappointing, terribly poor and unresponsive communication and unprofessional experience. She is all over the place, not looking to do things in a good manner and build long term relationship. Seems like just out there to look out for herself and everything and everyone are after thoughts. They genuinely seem to feel and think that they are doing you the biggest favor by squandering in unethical way, big money off of you at their own whim.
Business response:
Hello Deepak, we are sorry to hear that we have disappointed you. Thank you for taking the time to point out personnel issues affecting our business. We are looking into it and have spoken to the staff member. Our records indicate that you vacated the premises on 2/28/2022. The property owner is responsible for the determination of withholdings from a resident’s security deposit. This fact is reiterated on the timely security deposit disposition letter sent to you on March 28, 2022, which states: “All charges deducted from y... read more
Worst property Managment company. As a landlord I receive late payments. No explanation. They didn't keep their agreement and raised their monthly commission. Unresponsive. I have 15 units and let RW manage one of them. Absolutely regretting it and can't wait to find another property manager. If you have any doubts ... check out their reviews in other cities. I highly recommend you avoid them
Business response:
Danny, we apologize for the misunderstanding. We provide all the property management services you can think of for one small monthly fee including: rent collection, coordinating maintenance requests, handling legal paperwork, assisting with compliance, enforcing leases, protecting your property, issue reports and extending your tenant warranty.According to your management agreement, you received discounted management fees for the first six months of management for a promotion that was offered at that time. The six months of ... read more
I had a wonderful customer service experience with Rental Warehouse Austin TX newest team member Michelle. She is great and did a good job listing and renting my property.
Business response:
We are so happy we could help you rent out your home. Our tenant matching process is very selective, completely comprehensive and fully rest-assured-worthy. We pride ourselves on providing quality candidates to you as a homeowner. We know the rental business. From marketing and management to maintenance and renewing, our focus is helping you have a smooth, profitable rental experience. Please let us know if we can further assist you.
Would give a zero star if possible. this property management company is an absolute joke. i'd had issues with them not wanting to fix anything that had gone wrong in the place i am living at. they have incredibly long response times and i truly believe they don't even read the email i send back to them. do yourself a favor and pass on this company. you'll thank me later for it. they rented out a house that had tons of mold growing in it and didn't disclose that information. took them over 4 months to fix the issue and then t... read more
Business response:
Corbin, after further discussion with both Renters Warehouse management and the vendor, it has been determined that neither Renters Warehouse nor the vendor are liable in this situation. It has come to our attention that the appointment was scheduled outside of both Renters Warehouse and the vendor, and was solely discussed between you and the technician. This constitutes a violation of section 19 of the lease agreement which clearly states that any maintenance which is not defined as tenant responsibility must be reported t... read more
Heather Fruge with Renter's Warehouse is slow, non responsive and unprofessional. We were very interested in renting an apartment downtown she was representing and met her there to view and tour the apartment. She arrived in sweats and workout clothes, which for someone representing an owner and company we were surprised at her unkempt appearance. We instantly wanted the apartment and applied the same day. We are highly qualified renters and even offered to pay 3 months cash up front but she had issues running our background... read more
Business response:
Joanna, thank you for taking the time to leave Renters Warehouse feedback regarding your experience. I am sorry to hear that you had a negative experience with Heather. I will have our sales director contact you directly to address your concerns. Thank you for giving us an opportunity, and we do hope you give us a second chance in the future as we continue to improve our service to our customers and our community.
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4.1 star rating with 673 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open at 8:30 a.m.