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Renters Warehouse
- Property Management
- Austin, TX
About this business
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Heather Fruge with Renter's Warehouse is slow, non responsive and unprofessional. We were very interested in renting an apartment downtown she was representing and met her there to view and tour the apartment. She arrived in sweats and workout clothes, which for someone representing an owner and company we were surprised at her unkempt appearance. We instantly wanted the apartment and applied the same day. We are highly qualified renters and even offered to pay 3 months cash up front but she had issues running our background... read more
Business response:
Joanna, thank you for taking the time to leave Renters Warehouse feedback regarding your experience. I am sorry to hear that you had a negative experience with Heather. I will have our sales director contact you directly to address your concerns. Thank you for giving us an opportunity, and we do hope you give us a second chance in the future as we continue to improve our service to our customers and our community.
Reymart from Renters Warehouse is very prompt, professional and efficient with handling all of the maintenance issues we have had with our properties. He is polite, thorough and gets questions answered from the vendor in a timely manner (usually the same day). If Reymart is handling your maintenance issues, be rest assured that your property is in good hands.
Business response:
Thank you for letting us know about your experience with Reymart. I’m elated to hear that he was able to help you and make the entire process easier. I’ll be sure to let Reymart and the maintenance team know that their work is appreciated!
RW Maintenance Coordinator Reymart is very nice and very professional, they responded quickly and kept great communications until the work was done.
Business response:
Thank you , Emily! It is customers like you taking the time to tell us what we are doing right, that we are able to constantly strive for excellence. We are committed to our customers as our #1 priority!
Reymart Apdon with Renters Warehouse has been excellent meeting our needs as clients and always goes above and beyond what is needed. His great customer service -can do attitude is so helpful and comforting. Working with Reymart is a pleasure and we are 'in the loop' so we know what's going on straight away. He is Friendly and professional. We really appreciate the very good communication skills he has also!
Business response:
Thank you Kevin for giving Reymart such high marks. We are constantly hard at work. Our goal after all is to provide all owners and tenants with superior service that exceeds their expectations. We love what we do, and getting word that you have been receiving spectacular customer service makes us beyond excited.
Renters ware house stole our belongings and then lied about the situation. Lies lies! Thank goodness for emails. My children stuff all gone!! Tv, brand new lawnmower, baseball cards that were worth top dollar. I could go on. Definitely look at property management before you rent!! Scum
I have never in my life ever experienced this level of customer service from a management company. Reymart from Renters Warehouse was amazing. We rent a condo from them for our elderly mother. She had a water heater issue that they addressed right away. Email response was super fast. And they consistently called and texted to update me on the issue and resolution. Whatever infrastructure they have in place to handle after hours and regular maintenance issues is incredibly efficient. I wish all management companies used it.
Business response:
Thank you Alachia for giving us such high marks. We are constantly hard at work to deliver the best possible service and experience for all of our Clients. If you are experiencing any maintenance issues, it is our objective to provide resolution as quickly and efficiently as possible no matter what time of day. Thank you for letting us know about your experience, we hope that every client that utilizes our services is able to have a similar experience.
Not even a few hours after submitting a maintenance request in, I got an email confirming the authorization. Scheduling was easy and at my availability. Both gentlemen that came fixed all of the things listed, quick and easy. They were friendly and respectful to both my husband and I, and our home. The ladies that I speak to, through email, are SUPER sweet and friendly and makes sure everything is completed and completed correctly.
Business response:
Thank you Caitlynne for giving us such high marks. We are constantly hard at work to deliver the best possible service and experience for all of our Clients. Our goal after all; is to provide all owners and tenants with superior service that exceed their expectations. Please remember that we remain committed to be the best at what we do.
Do not use Renter Warehouse. Renters warehouse will not do a single thing about your security deposit. They leave complete authority power in the owners hands. This is wrong and they've done this to multiple people through the years. When working with the Security Deposits Coordinator, she literally stated that this the most effective method for them to conduct business.
Business response:
Legally, the homeowner has to determine any and all charges that are assessed during the disposition. We provide the move-in and move-out inspections for the homeowner to review. The disposition manager spoke with you after you had concerns with the charges that the homeowner assessed. It is your right to dispute the charges. We have contacted your homeowner in reference to your written dispute regarding your disposition. Upon review, the property owner feels the amounts withheld are justified and no adjustments will be mad... read more
Renters Warehouse is very poorly run. I have had numerous issues through leasing my home. The latest issue is on Sept 5th my renter made 2 payments. I was notified by email on on Sept 17 that their 3rd party payment processor was unable to process the payment due to a system error on their end. The payment was returned to the renter and they resubmitted it on Sept 18. I received $450 of the $907 payment. Where is the remaining funds? I've called twice. The first time they were to put in a case with accounting. Did n... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4.1 star rating with 678 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open tomorrow at 8:30 a.m.