Renters Warehouse

Tanisha J. 

on Yelp

8 months ago

I have been a tenant since October. Already, I understand why this company receives such low marks. When I moved in, the apartment hadn't been deep cleaned, as evidenced by the disgusting conditions around the base of the toilet, and the dingy bathtub. From the beginning, I advised the property manager of the myriad issues with the apartment - an unsafe stove that sparks and makes noises when I turn on the main burner, no screen door, a mild smell of sewage in the bathroom evidencing some latent issues, etc. So this morning,... read more

Tavares D. 

on Yelp

a year ago

I was on the phone with Aileen Reyes of Renter's Warehouse, and she helped me in regards to several fees, bills, and an overly large rent that didn't belong on my account. I'd previously spoken with 3 other very helpful representatives (all of whom I reviewed positively) about the issues I was facing, and they all assured me that they'd be rectified over the next month or so since I spoke with them. Their assurances were certainly very appreciated and put my mind at ease. It was Aileen, however, that finalized everything. Sh... read more

John W. 

on Yelp

a year ago

Rented a house under Renterswarehouse Washington for 6 years faithfully. They did everything they could to raise the rent every year and did so. They said they wanted to raise 200 monthly and that we had to sign an annual lease or get out. We got out and left the house in better condition. A month later they (Shannon Ross) gave us a small check of 117 for our months deposit and pet deposit by charging us for replacement of a previously cracked window, replacement for a 40 year old bedroom carpet and ignored our pet deposits ... read more

Chris W. 

on Yelp

5 years ago

We have had a terrible time working out the end of our lease and no one has been helpful at all. This comes after multiple times when they asked us to sign for more than 12 months in order to help them "line up things better" on the back end. We agreed because we wanted to be helpful. But now, we have had to move out early due to some unforeseen family issues. Despite the nature of this, we have been given the run around and no employee of the company has been willing to actually help us get these things figured out. They al... read more

Tara M. 

on Yelp

5 years ago

When we first moved into our rental, we quickly discovered we had sewage backing up into the front yard due to a faulty grinder pump. It took months to get it fixed to the point where out toilets weren't flushing and our shower drains weren't draining. They blamed the landlord and said he (or they) wanted second bids, etc. Maybe true, but I could not even contact them on their phone number most of the time. It would be dead air. They claimed issues with their phone system. For weeks. Fast forward a year and half of being gre... read more

Michelle M. 

on Yelp

5 years ago

Pick RW if you want your tenants and landlord to be constantly screwed through the course of your contract with them. The ONLY part of the contract that went well was the move out process. You can only pay the rent in person or by utilizing their portal. When they change the portal, you have to reset all of your account information or the payments don't process. We were charged a $7 administrative fee to process our rent THROUGH their portal. This was vague on the initial paperwork or I would have added it to the initial pay... read more

Katie S. 

on Yelp

5 years ago

HORRIBLE management company. The "real estate advisor" Josh was an absolute jerk and incredibly aggressive on the phone when we had questions about our lease. I had to actually tell him to lower his voice because he was YELLING at me and let him know that he was talking to me in an incredibly demeaning way and that it was not going to fly. He tried to charge us for all kinds of little things (bless our landlord for stepping in and intervening) and clearly had no interest in our wellbeing. Our landlord was receiving unaccepta... read more

Brandie R. 

on Yelp

6 years ago

I was coerced into writing a good five-star review from Malvina Holmes at the Tukwila office. Service with this company has been horrible ever since I put in that review. Malvina has been disconnected and very short with her responses. She would not take the time to hear my concerns or to help with a viable solution. She tried to block me from communication with the landlord. They add fees to your bill and won't explain what the fee is for but make sure that you are liable. It has been a totally impersonal and negative exper... read more

Sara J. 

on Yelp

6 years ago

The experience of being a tenant with this property management company is a highly negative one. The staff are neither courteous nor prompt to respond once you have signed a lease with them and they no longer need to earn your business. I liked our rental house so much that I would have gladly lived in it for years before buying, but because I grew weary with having to deal with Renters Warehouse for all matters, I decided to buy at the soonest possible juncture. I would highly advise not renting a property that is handled b... read more