This profile has been claimed by the business owner or representative.
Renters Warehouse
- Real Estate
- Tukwila, WA
About this business
Location details
16300 Christensen Rd, Suite 211, Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
INCOMPETENT. From the moment we moved in to our unit the service was horrible and eventually drove us to move out. On move out day we had a scheduled inspection with the assistant manager. She showed up 50 minutes late without any sort of notice. My boyfriend took time off work to be present for the inspection, so after half an hour of waiting we called the office to see where she was. After sitting on hold, the receptionist said she should be pulling up any minute. When she did finally arrive she laughed it off and said tra... read more
Business response:
Hello Karley, I was able to speak with the representative that was handling your move out inspection. On their way to the unit there was an accident that caused a large traffic jam. The representative did not have a way to contact you or husband during this delay. While the representative did allow 15-20 minutes additional time for possible traffic an accident, and the resulting traffic, was an unforeseen event. The representative did apologize profusely to your husband and explained what had occured. He advised that it was ... read more
This is my testimony. I can't give Renters Warehouse a star. I am so displeased as a tenant and actually was threatened to get a "harassment notice" because I replied to the homeowner's concern. I took photos and sent it to the homeowner and got a thank you. I love my homeowners. He actually came to the house back in December and was please his property was well kept and clean. We were never late with our rent, we kept the yard mowed and made sure we comply with HOA rules and regulation. If we would have left it to Rent... read more
Business response:
Hello Jena, you attempted to speak with Malvina regarding a lease renewal which is outside her position. Due to this, you were directed to speak with the rent estate advisor that was responsible for the lease renewal for your property. The homeowner agreed to have a lease renewal however you did not wish to pay the additional fees that were associated with the renewal. You then advised that you wished to have a one year renewal instead of two. We advised that we could accommodate that. The homeowner also agreed to have the r... read more
Landlord perspective. First impressions were extremely positive and a renter was found quickly. But property maintenance, communication, and access to management services were slow to non-existent. Renters Warehouse is essentially a website that charges tenants for direct deposit. If you're looking for an organization to manage and care for both your property and tenants, look elsewhere.
Business response:
Hello A C, we are sorry to hear that you are disappointed in our services. Unfortunately I was unable to locate you in our system with the name provided in your review. I would be happy to speak with you further regarding the issues you are experiencing. At your leisure, please contact me at reviews@renterswarehouse.com. Tenants are provided multiple payment options. One of the options does include submitting payments online. If they choose to utilize a debit or credit card then there is a processing fee that is charged. If ... read more
I would give a zero if I could. They're scam! The person who gave us a tour for a property in Seattle, came all the way up to our current address in Lynnwood to take the first months rent from us, and she made all of us apply and pay $45 each for the application fee; even though my sister is an international student, and she doesn't have a SSN!! After 4 days of texting and not getting appropriate response, she told us that the owner decided to not rent it to us; while the owner was in Philippines!!! And they didn't give us a... read more
Business response:
Hell Shirin, after viewing a property the next step to proceed, if you are interested, for the property is to submit an application and make a payment to hold the property for you until the homeowner comes to a decision with your application. All prospective tenants over the age of 18 are required to complete an application. The application does also specifies that a credit inquiry would be completed. The homeowner ultimately elected to not accept your rental application. The rent estate advisor proceeded with proper protoco... read more
The worst property management company I've ever had to deal with. Will absolutely never use or rent through them again.
Business response:
Hello Chris, we are sorry to hear that you are unsatisfied with our services. We love what we do and we want to ensure that any issues you are experiencing are addressed. At your leisure, please contact us at 844-793-4948 and we will be happy to assist you.
STAY AWAY!! YOU'VE BEEN WARNED!! Take your money and property to a proper business that's been around for a while and has their crap together. I will never recommend them, not even to my worst enemy! (I don't have any) It started off great, go the house rented out with the agent Mark (who is no longer employed) with in a week. Super quick and efficient. Then it turned to pure crap after. If you have a maintenance request, their vendor will use the max money approved. They will never call you back as they state. They don't ... read more
Business response:
Hello Junanay, we received a request on February 18th for a leak in the master bedroom. Our office reached out to you on February 18th as well as three times on February 19th. We received your not to exceed approval of $400.00 and the technician worked directly with the tenants to schedule an appointment. The not to exceed approval provides the technician approval to make necessary repairs if the cost will be less than the approved amount. Your approval does not mean that the full balance would be used. The appointment was s... read more
I am SO dissatisfied and disappointed with the lack of professionalism this company has shown us. If I could pick no stars I would. When the roof (of the house we are renting) had a second leak dripping onto our floor, we put in a maintenance request. Weeks later still haven't gotten a reply. Not a word. Three months ago we wrote an extremely detailed (and polite) email to our property manager explaining the massive amounts of mold we have found, along with many other issues dealing with foundation, roofing, ect.. We were NE... read more
Business response:
Hello Maggie, we are sorry to hear that we have disappointed you. I was able to look into some of the issues that you have expressed. You inputted a maintenance request for a leak in the skylight on November 26th and the repair was completed by November 30th. We did not receive any additional maintenance requests regarding a leak at the property. If you have an item that requires repair then please enter it at http://renterswarehouse.com/maintenance-request-form/. Regarding the city inspection our office has not received a r... read more
As an elite yelp and google reviewer with over 35k people on my social media personal sites, I am really surprised when i somehow forget to follow the due diligence on a company all the way thru completion. I am hoping that this is not going to turn out to be one of those times. Three weeks ago, my boss asked me to help him find a nice rental within 12 miles of work and within a certain price range. I had absolutely no idea how hard a request this would be to fulfill. It took me WEEKS AND instant timing on Zillow to even hav... read more
Business response:
Hello Cristina, all of our available homes can be viewed at http://renterswarehouse.com/find-a-home/. Once you are at this link you can change the search requirements for items such as the location, number of bedrooms, and more. If you find a property that you are interested in then you can request a showing of the unit or send a message if you are interested in renting the premises. If you have questions please contact us at 844-793-4948 and we will happy to assist you.
I do not recommend Renter's Warehouse if you are a tenant looking for a rental home. You are not EVER allowed to speak to the property owner if you have a dispute with a decision the property manager makes. It feels like they take on ALL the decision-making for the property owner. I wish I would have looked further into this property management company prior to signing my lease. Requests denied by either owner or RW: * requested to move in ONE day earlier prior to my lease day (and pay for the extra day!!) I inquired numerou... read more
Business response:
Hello Shannon, Renters Warehouse is not the property owner. Due to this, the property homeowner makes determinations on how they wish to proceed with requests. You have requested to speak with the homeowner directly. The homeowner determines whether they wish to have their contact information provided to their tenant. We promptly reached out to the homeowner and they declined your request. Instead, they only wish to have communication occur directly through Renters Warehouse. You were unsatisfied with this response. At that ... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.5 star rating with 486 reviews.
When is Renters Warehouse open?
Renters Warehouse is open now. It will close at 5:00 p.m.