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Renters Warehouse
- Real Estate
- Tukwila, WA
About this business
Location details
16300 Christensen Rd, Suite 211, Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you for understanding renters warehouse we feel better
Business response:
Hello Ben, first and foremost thank you for letting us know about this issue. I was able to review your account and noticed an error with the rent due date. Due to this error the late fee and eviction service fees have been waived. You currently have a rent credit of $580.00. On behalf of Renters Warehouse I apologize for this error and any inconvenience. We have updated our system so this error does not occur again. If you have additional questions or concerns please contact us at 844-793-4948.
If I could give zero stars I would. First of all, I went to look at a property they were showing and the realtor told the couple standing next to me to have a bad day. Then, by the same realtor, I was called a liar and dumb. He also said we were a waste of his time. I would never rent from a company that allows its workers to talk to customers like that. This realtor was the most disrespectful and self centered person I have met in a very long time. I highly recommend that if you are looking to rent your home through this co... read more
Business response:
Thank you for taking the time to point out personnel issues affecting our business. We can only address problems if we are aware of how our interactions are affecting the customer experience. What you experienced is not acceptable and we are working to correct it ASAP. Every client deserves seamless customer service delivered with enthusiasm, accuracy and kindness. We can't fix the past but you have my personal commitment to find ways to improve the way our staff services each and every client. Please contact me personally v... read more
Overall, the staff I worked with were decent to talk to and the agent was very professional and polite. My problem is that the commercials I heard with the slogan "find out how much your home will rent for" is really misleading. I filled out the online inquiry form and got a quick call back. I let them know that we were trying to figure out if we should rent out our house (vs. sell) and that I'd like to know more about what we could get per month in rent. Also, I asked if they could let us know if we should fix/update anythi... read more
Business response:
Hello Tracy, I am sorry to hear that we did not provide you the best possible experience. Please provide me the property address and your contact information and I will have the sales director speak with you regarding this. Please send this information to reviews@renterswarehouse.com.
Holy mother or rusted nails in the eye batman. We rented a house that was represented by Renters Warehouse. I would rather have a hot molten iron rod shoved up my penis hole than rent with them again. Why? Whenever we asked a question they would completely ignore or not answer the question in their reply. We could ask, can we be present at the walk through inspection? And they'd say, "the walk-through is after you move out." Jesus, just writing this down is giving me hives. The "Move out Expectation Letter" looks like it wa... read more
Business response:
Hello Eric, on behalf of Renters Warehouse I apologize that we were unable to provide you the best possible experience. I want to be sure to answer and respond to the concerns that you mentioned in your review. A move out inspection is completed after a tenant has vacated a premises. During this time, a tenant is not typically present during the move out inspection. Our records indicate that you did wish to be present and an email was sent to set up a move out inspection date and time. I did look into your move out expec... read more
Only reason it's a 1 is because I can't go negative. Just awful, don't use them. They "accidentally" sent me the security deposit, and when I asked, they said it was ok. Then 2 years later, when the tenants moved out, Renters Warehouse said I owed them the whole thing. So after 2 years, I'm told about a mistake, placed on hold for hours, have to have dozens of email and phone exchanges, and finally I'm trying to wrap things up and can't get them to respond. RUN AWAY, DO NOT USE THEM.
Business response:
Hello David, you have worked with our director of accounting and communicated with us through Facebook. We have resolved all issues that you had at your property. Your security deposit was sent to you in 2016 - when your tenants vacated the premises the applicable security deposit amount needed to be sent to the tenants. We apologize for the error that occurred in 2016. Our director of accounting spoke with you regarding all of your concerns and came up with a plan to close out your account.
A fairly useless and incompetent team of people providing a largely unnecessary third party service and skimming off the top of your rent. Hopefully you never encounter any major repairs or issues with your home because the negligence and terrible communication from the maintainence department will almost definitely break some housing codes and laws, leaving you ripe for a lawsuit. Have submitted 3 requests for maintenance, emailed them on a weekly basis, called both the office and the contractor, with no follow up or respon... read more
Business response:
Hello Ash, I am sorry to hear that you had an unpleasant experience with us. I was unable to look into this matter directly since your full name was not included. I would like to look into this matter for you. Please contact me at reviews@renterswarehouse.com with your property address so I can look into this matter further.
I've thought many times to contact the owner of my home directly to let them know that they're not getting their money's worth by using this service. In fact, it makes me want to move out instead of having to deal with their incessant incompetence. They have no control over their own systems, send incorrect information, ignore requests for fixes, can't answer any questions ... and it goes on and on.
Business response:
Hello Laura, I am sorry to hear that you have not had a pleasant experience with us. At your leisure, please contact me at reviews@renterswarehouse.com. Please include your property address and further information regarding your concerns.
Your worst nightmare. Do not rent property that is represented by this company. Had a heat pump failure back in the winter time. Their service tech came out and pulled the circuit breaker and said the outside unit needed repair or replacement. I received a call a few months later asking if I was satisfied with the work. Seriously! The work was never done.
Business response:
Hello Brian, I am sorry to hear that you have had maintenance items that appear to be unresolved. I would like to speak with you further regarding this matter. Please contact me at your leisure at reviews@renterswarehouse.com.
I have been a property manager for almost 20 years. We are moving to the area and looking for a rental home in the Eastside. After pulling up this company's information, there MAY be an explanation of the lazy, inconsiderate behavior of a leasing agent I ran into today. The company is cheap, so I guess they are hiring the bottom of the barrel and providing no training or supervision. They also discourage phone calls as I was on hold for over an hour trying to get some help. This is a hot market right now, so they can get awa... read more
Business response:
Hi Gail, everything that we do is designed to deliver superior customer satisfaction and it appears we have failed you. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. We have addressed the issue internally and have rolled out training to ensure it does not happen again. Thank you for reaching out and letting us know about this. We remain committed to excellence and will do what it takes to fix it.
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.5 star rating with 486 reviews.
When is Renters Warehouse open?
Renters Warehouse is open now. It will close at 5:00 p.m.