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Reo Vista Healthcare Center

3.8

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Location details

6061 Banbury St, San Diego, CA, 92139, United States

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3.8323 reviews
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Debra D.'s profile image
Debra D. 
rating
5 years ago

My mom went here following surgery. I'm sure with COVID things might have been different. I think it's *really* important for loved ones to keep tabs on their family members in places like this - you just never know what's going on if you can't go and see for yourself. My mom was there for a couple of week. She was supposed to be getting physical therapy but she said they'd wheel her into the PT room and she'd just sit there in her chair. She said they did get her up a few times but not the daily PT she was supposed to be ge... read more

Richard W.'s profile image
Richard W. 
rating
5 years ago

So my roommate flipped out threw something at a CNA and ran over a staff members foot with his electric wheelchair. He was yelling at staff so they called the cops hopefully something will be done about this clown 

Kenneth F.'s profile image
Kenneth F. 
rating
5 years ago

Horrible horrible place. Rude and inattentive staff. CNA brought out the wrong patient for a visit...during Covid. I informed them that it was not my mother and the CNA asked "Are you sure?". Then receptionist told me "it was because they had a similar last names" and insisted it was not an issue. Discharged my mother to an assisted living with a Foley catheter in. She has never had a foley in her life. The front of building has a hand railing being held up by rope and in is overall disrepair. Do not send your loves ... read more

Tricia H.'s profile image
Tricia H. 
rating
5 years ago

This is the worst place of this kind I have ever dealt with. The staff does not answer the phone, they do not take messages, and do not check voice mail, or return calls. Personal belongings are misplaced and not transported with the patient. It took a week to get any information and then it took an outside source to get any results. Since my Aunt is terminal this added stress was unacceptable. Don't go to this awful place. 

Dana R.'s profile image
Dana R. 
rating
6 years ago

My aunt was sent here from kaiser to recover from a kidney infection caused by kidney stones. They sent her here to get stronger so she could have surgery to remove the kidney stones. She walked into this place five weeks ago and died here on Friday. From covid. She did not have Covid when she arrived because Kaiser tested her and she was negative. Within three weeks of being here she tested positive. One of their staff had to be the one who brought it into this facility. No one answers the phone when you call the room. Yol... read more

Business response:

Hi Dana, First and foremost, I am so sorry for the loss of your Aunt--I can't imagine the grief you are experiencing at this time. We also grieve with each patient that has passed away during the current COVID-19 pandemic. Also, I'd like to get more details about the missing property so that I can try to locate it for you. Please feel free to contact me at (619) 475-2211. Again, I am truly sorry for your loss. 

K. D.'s profile image
K. D. 
rating
6 years ago

Better be able to take care of yourself if you stay here....to many patients to staff. Old not clean. My husband went there after hospitalization. The next i arrived and discharged him. I could not feel good about leaving him there ever. I would not want someone to make me stay there. The staff was very pleasant, just not enough of them. place is noisy. They are so worried bout doing their own procedures that they don't think about the patient comfort. 2 cna's were in the restroom while my husband was trying to take a dump. ... read more

Business response:

Hi K.D., I'm very sorry to hear about your experience and opinion of our patient care. I would like to assure you and others that this is not the typical experience. At Reo Vista, we work hard to ensure a healing environment and excellent patient care for all. In fact, the dedication of our staff has earned Reo Vista numerous awards including a 5-Star Medicare Rating. That being said, we take all complaints seriously and are always on the lookout for ways to improve. I would love the opportunity to discuss your concerns by... read more

Jorge M.'s profile image
Jorge M. 
rating
6 years ago

My cousin was recently in this nursing place when he found out he had cancer, he every time we would visit him , he was always asleep or if not totally asleep , he was very dosed up and had a hard time talking , even though he would try, another two times we went to visit him , we found him across the bed with his head hanging down touching the floor and it took us like 15 min. 1 To find a nurse , and when we finally found her , we had her come to the room to see way my cousin was! She didn't care at all! Just said... read more

Business response:

Jorge, First and foremost, I'm very sorry to hear about the passing of your cousin. Losing a loved one is never easy. If you're willing, I'd love to learn more about your personal experience so that I can address your concerns. Feel free to contact me at (619) 475-2211. If I'm not available, please request my cell phone number. 

S T.'s profile image
S T. 
rating
7 years ago

Three beds to a room, yes THREE beds to a room. Understaffed. The therapy and staff are very kind and try their hardest.. If you call for help be prepared for a long wait. Rooms are dated and the TV's are tiny and far away. Useless. Kudos to the staff. For over $9k a month I'd shop around. This is not the best by far 

Business response:

Hi, thank you for your feedback and I'm sorry to hear that you didn't have the best experience. Despite the concern with the room situation I am pleased to hear that you enjoyed our staff. I understand there is always room for improvement and would welcome a phone call if you'd like to share more. Thanks again. Curtis White Administrator 619-227-8789 

Janelle G.'s profile image
Janelle G. 
rating
7 years ago

Shame on Reo Vista. This facility is negligent and ignored my dad's calls as he went into septic shock. My dad called for help& he was ignored. He left in a 911 stretcher in septic shock/stopped breathing several times because of Reo Vista's lack of care. I called over and over and each time the charge nurse hung up the phone and refused to check on the well being of my Dad. (He had called me and stated that he was very ill but the nurse aids were ignoring his calls. He almost died bc of this horrible facility. *****If you ... read more

Frequently asked questions about Reo Vista Healthcare Center

How is Reo Vista Healthcare Center rated?

Reo Vista Healthcare Center has a 3.8 star rating with 323 reviews. 

When is Reo Vista Healthcare Center open?

Reo Vista Healthcare Center is open now. It is open 24/7.