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RepairPartsUSA.com
- Retail
- Sunrise, FL
About this business
Location details
10260 NW 47th St, Sunrise, FL, 33351, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a replacement screen for an iPhone 6s Plus. When I received the item I starting swapping the small parts exactly as I was suppose to. When I came to swapping out the home button it wouldn't fit. The hole for the home button was too small. When I flipped the screen over to see why it wouldn't fit I found a crack in the screen starting at the hole for the home button and moving the entire length of the screen. I emailed customer service to inform them of what happened and get it either swapped out or refunded and the... read more
Business response:
Dear ***, We are very sorry to hear about the inconvenience. As per our Policy, if there is physical damage to the screen, we can not warranty the item. The issue you described was due to a installation error, which caused the screen to crack, Since the screen cracked during the installation attempt, we are unable to warranty the item. In any event, a customer service rep will reach out to you to find a solution
AWFUL service. Truly awful. The parts I received were COMPLETELY non-functional. Avoid at all costs.
Business response:
Dear *****, While we care deeply about our customers and want to ensure that our customers are satisfied, we believe the reviews you have been posting are false. You purchased a screwset, which is literally a set of screws. It is literally impossible for them to be non-functional. Furthermore, we have reached out to you multiple times to get more feedback as to the issue, and you have provided no response. We have sent another email, and hope we can resolve this matter.
Where to start?! First off it was good, with a few defects, but was able to work around it. It's like that send the good stuff the first time around to retain customers. After a few orders in the quality was getting crappy. It got to the point to where I was getting used parts. I could tell because the stickers wasn't on the headset holder. Now on to the lifetime warranty. They may state on the website, but when it's time to request a warranty defect you're caught talking to yourself in your own emails. Poor communication wi... read more
Business response:
********, I am deeply sorry to hear about the inconvenience caused. A customer service rep will be in contact with you to resolve this issue.
This company will not answer the phone I have tried calling for over a week all hours of the day, I have sent emails they responded to a couple until I shipped faulty parts back that has been almost a week ago so now I'm out the money buying the parts and shipping them back and still no parts
Purchased a new screen for my iPhone from this company. It came a day late and did not work. Local cell repair shop said it was a defective screen. I requested a refund with no reply. While waiting for a reply I bought a second screen thinking maybe it was a one time thing. I paid extra to get it shipped quickly to get my device up and running. It's going on day two and the order is still processing so the expedited shipping was a waste. I refuse to do any further business with this company and would NOT recommend to anyone.
I wanted to return items they refused to allow me to. The items were less than 3 days from receipt and un used. I decided to purchase a new phone instead of replacing battery
Shipping was fine, but the part was defective and I could not talk to a customer service person live or chat online with one. I left a detailed message with no response back. I ended up using the 40 dollar part for extra parts. I bought another one on eBay. I do recommend this parts shop.
I ordered from the company twice. First purchases was an iPhone 6s plus screen for $38.95. I sent the screen back because it didn't fit my phone. I worked with the seller to return the screen which was returned 04/17/2018. My return process was removed from the site after 2 weeks with no communication from the seller stating the screen had been received. I called my bank got a refund and ordered from the company again because I was reassured by a friend that the company was great for iPhone 6s plus screens. I ordered another... read more
Company was very responsive; customer service easy to deal with; they even answered a question that had nothing to do with my order. Delivery three days after promised, but it wasn't an urgent need.
Frequently asked questions about RepairPartsUSA.com
How is RepairPartsUSA.com rated?
RepairPartsUSA.com has a 4.1 star rating with 5,721 reviews.
When is RepairPartsUSA.com open?
RepairPartsUSA.com is closed now. It will open at 10:00 a.m.