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RepairPartsUSA.com
- Retail
- Sunrise, FL
About this business
Location details
10260 NW 47th St, Sunrise, FL, 33351, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Item was never received.
Business response:
USPS shows the order was delivered: <a href="https://" target="_blank" rel="nofollow">https://</a>*****************/TrackConfi********_input?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX
I sent in for my iPhone 7 Plus glass screen cover and they sent me the wrong one I have been trying for several days by email and by phone and I cannot get a response so I am SOL as of now
Business response:
Dear Greg, We responded to your emails regarding the issue.
I've been trying to reach this company through message and phone because I was sent the wrong product...no refund and I had to purchase the item needed from another source. Also, no one answers the phone or direct messages to resolve this issue.
The screen protector then I purchased does not work. The top part sticks to the phone the bottom part is Bode have been trying to get in touch with the company for several days Left a message on their machine still have not had anyone contact me.
Honestly I thought they were a trusted site I received my part in days however I needed a exchange and there customers service is ***** and I'm starting to think there not as great as I thought so now I'm left with a wrong part and I think I got scammed
Business response:
Dear ******, According to the emails, you ordered the incorrect part. We provided return instructions on how you can send it back.
The worst customer service I've ever experienced in a business, they state on their website that the parts are 100% guaranteed and that's not the case, they wont reply to your emails nor put the customer first, i will not deal with this company again and id advise you not to do so as well.
I purchased a screen and digitizer for an iPhone 7 from this vendor. The part is defective, (missing part of the cable that attaches to the connection near the home button). I've been call the customer service number several times daily for the past 4 days during their business hours. I've left contact info and never received a call back. I emailed their customer service email and again did not receive a response. In the meantime, I had another iPhone screen to repair and mistakenly ordered the 7 again but need the 6. I had ... read more
Business response:
Dear ******, We reviewed the correspondence and see that you contacted is via email and we responded within 5 minutes. Your original email was incoherent and we asked to please clarify the issue and you never responded. We then communicated with you on returning the item. If you need further assistance we will be glade to help.
I ordered a replacement screen for an iPhone 6s Plus. When I received the item I starting swapping the small parts exactly as I was suppose to. When I came to swapping out the home button it wouldn't fit. The hole for the home button was too small. When I flipped the screen over to see why it wouldn't fit I found a crack in the screen starting at the hole for the home button and moving the entire length of the screen. I emailed customer service to inform them of what happened and get it either swapped out or refunded and the... read more
Business response:
Dear ***, We are very sorry to hear about the inconvenience. As per our Policy, if there is physical damage to the screen, we can not warranty the item. The issue you described was due to a installation error, which caused the screen to crack, Since the screen cracked during the installation attempt, we are unable to warranty the item. In any event, a customer service rep will reach out to you to find a solution
AWFUL service. Truly awful. The parts I received were COMPLETELY non-functional. Avoid at all costs.
Business response:
Dear *****, While we care deeply about our customers and want to ensure that our customers are satisfied, we believe the reviews you have been posting are false. You purchased a screwset, which is literally a set of screws. It is literally impossible for them to be non-functional. Furthermore, we have reached out to you multiple times to get more feedback as to the issue, and you have provided no response. We have sent another email, and hope we can resolve this matter.
Frequently asked questions about RepairPartsUSA.com
How is RepairPartsUSA.com rated?
RepairPartsUSA.com has a 4.2 star rating with 5,519 reviews.
When is RepairPartsUSA.com open?
RepairPartsUSA.com is open now. It will close at 5:00 p.m.