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Riata
- Apartments
- Austin, TX
About this business
Location details
12300 Riata Trace Pkwy, Austin, TX, 78727, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Verified Renter The amenities here really make the place great! The gym is great and very well maintained. The community itself feels amazingly secluded and private despite being an expansive neighborhood. And despite all of that, the prices are still reasonable!
Business response:
Hello, we're so happy to hear that you love our amenities and our community, but it seems like we might have some opportunities to improve your experience. Please reach out to us at riata@greystar.com with further feedback and thank you for your time! Have a lovely day!
Worst community Management is too bad, you have to walk into leasing office for every small things. They are not professional and its very hard for you to get out of lease. Comes with a heavy price too. A lot of good reviews here are cooked up and paid for. So dont trap yourself into this.
Business response:
Hello, we regret to hear that your experience with us was not a more positive one.
Not a Fan. The neighbors and their children are incredibly rude. The children are often unsupervised and play soccer and other games in the parking lot(I'm talking about hordes of a dozen or more). My car has been dinged up and down the sides due to this and the insane parking jobs(A good portion of each lot is designated "small car parking" but that doesn't stop SUVs, trucks and other large vehicles from parking there). Back when school was in session, children would SCREAM their way across the parking lot and until the bus... read more
Business response:
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not satisfied with your time here.
Used to be OK, pretty awful now Awful management here - they shut down the online payment tool without sending an email to update residents. I only found out when I tried to pay as per normal on the due date... they said I have to have a check. I don't have checks and have to order them... they said I'll be charged a late fee. They've had the gym closed for 3+ months longer than they said it would take... They have the longest legal contract for an apartment I've ever seen to try to protect themselves from all the possible m... read more
Business response:
Hi there, we regret to hear that your recent experience was anything less than exceptional.
Stay away AC doesn't work in summer, Had my parcel stolen, Management is arragont and rude. I will not recommend anyone.
Business response:
Bharat, My name is Nikki and I am the Director Of Operations and wanted to thank you for your residency at Riata Austin. At Riata Austin, our maintenance team is dedicated to addressing residents service requests, so I am sorry to hear that you are having issues with your air conditioning, please make sure to report any issues to your village office and we will ensure that take care of your request promptly. At Riata Austin, we do have a package room where delivery couriers are supposed to leave residents packages, so if the... read more
Mold. Apartment had mold throughout the apartment (refrigerator, windows, doors, ac vents, outlets, ceilings.) After maintenance cleaned and painted over the first round, the mold would return shortly after. After several rounds of maintenance painting over mold, I decided to clean it myself each time it returned and purchased my own dehumidifier at the suggestion of maintenance. I did not, however, keep towels on all my windows as suggested as well.
Business response:
Whitney, My name is Nikki and I am the Director of Operations and wanted to address your concerns. Thank you for residing Riata as I know that you had recently moved out of our community. During your residency, each of your service requests was completed we believed to your satisfaction, so I do apologize if your issues were not resolved. In regards to window condensation, we do ask our residents to ensure that water is dried up to avoid mildew from building up on the window sill, we use a microbial cleaner to clean these s... read more
Robberies on the rise To begin with, I have been a riata resident for past couple of months. And as mentioned in one of the earlier reviews, I firmly agree that it's certainly not the resort community that they claim to be. The management is least concerned about the grievances of the residents. There's been a surge in the robberies and thefts inside the "gated" apartment community whose gates malfunction for about 5 out of 7 days of the week. Just 2 days back, one of my neighbor's Chevy Camaro was precariously perched on 3 ... read more
Business response:
We are sorry you have not had a positive experience in our community and appreciate your residency with us. At Riata, we do take these types of concerns seriously and appreciate resident feedback. We do have a third party patrol service in place to hopefully help deter unwanted activity, we have also asked APD to also conduct a nightly check and we have an onsite patrol officer at Riata. Our intention by taking these actions was to hopefully deter future acts of undesirable activity at our community. If you would like to dis... read more
Pet Unfriendly Place Riata Austin has become extremely pet unfriendly place to live. There is a large population here which seems to have never been around pets and fear pets. It is their fear that is making Riata a very pet unfriendly place to live. It is not uncommon for people living here teaching their children that a dog will bite and stay away from dogs. The effects of which is that there are who would scream by just seeing your dog while you are walking your pet. They also complain on every small things around pets an... read more
Business response:
Kevin, I am the Director Of Operation at Riata and wanted to address your concerns. At Riata, we welcome pet owners and their pets to reside at Riata. Although we’re a pet friendly community, there may be other residents and guests that do not choose to have a pet; this does not mean that we don’t welcome pet owners and their pets, as we have several amenities at Riata specifically for pets. For instance, we have two large pet parks and a dog grooming center. However, when signing the lease agreement, we do review our pet ... read more
Not the Resort experience they claim We've lived at Riata for the past two years now. We actually moved here because a friend of mine lived here and we were impressed with the place. At that time there was a security company that would come by all of the pools and check ID's and make sure that all the rules were being followed. Also it seemed that everything was well maintained. Unfortunately that high standard has fallen. My girlfriend and I use the main pool a good bit on various evenings. Not once in the past two years ha... read more
Business response:
Hello, I am the Director of Operations and would like to thank you for your residency and address your concerns. At Riata, we offer an array of community amenities for our residents to enjoy such as our nine different pools. In an effort to help ensure that our residents and their guests are the only people utilizing our amenities, we do have a third party company monitor the pool area on Fridays, Saturdays, Sundays and holidays. I apologize if you have not seen the courtesy officer asking guests for their Riata ID’s, as t... read more
Frequently asked questions about Riata
How is Riata rated?
Riata has a 3.9 star rating with 2,083 reviews.
When is Riata open?
Riata is closed now. It will open at 9:00 a.m.