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Riata
- Apartments
- Austin, TX
About this business
Location details
12300 Riata Trace Pkwy, Austin, TX, 78727, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Verified Renter Very poor quality apartments. Just nicely painted.
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please email us riata@greystar.com with more information regarding how we can improve! Thank you and we hope you have a lovely day!
Verified Renter I think this property has a lot of potential, but after living here almost a year, there are several amenities/selling points that did not meet my expectations or just didnt happen at all. There seems to be a lack of accountability. Management has changed a couple times as well and some of my more concerning issues have been lost in that shuffle. I would wait until at least next year to consider moving here.
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate to hear more about your experience so we can work to improve it! Please email us at riata@greystar.com with how you feel we can better meet your expectations as we strive to provide an exceptional place to call home and are disappointed to know you feel we've not done that for you. Thank you for the opportunity to improve your opinion and we hope you have a wonderful day!
Verified Renter Maintenance is very bad and management wont respond to our concerns
Business response:
Hi, we're disappointed to hear of the negative experience you had at our location and would love to learn more about this and how we might improve your experience! Please email us at riata@greystar.com with more information so we can look further into this for you and ensure your concerns are addressed. Thank you and we hope you have a lovely day!
Verified Renter The community is beautiful and I think when it is eventually bought by a different company it will be a fantastic place to live. As it is, the maintenance is atrocious (unless you're lucky enough to get the maintenance manager coming out to actually do work) there is rampant drug use and garbage scattered all over the community. When informed, the office staff shrug everything off if they even bother to respond. As I said, the community itself is beautiful, the pools are great and the gym is the best I've eve... read more
Business response:
Hi, we appreciate your feedback and are sorry to hear that you feel this way! Please email me at riata@greystar.com with more information regarding your recent experiences so we can appropriately address your concerns. We are not aware of any drug use within the community, and this is something to be urgently addressed. Please email us at your earliest convenience or alert the authorities if you witness illegal activity. Additionally, I am more than happy to look into your maintenance requests and see what we can do to impro... read more
Verified Renter Riata has lost its charm. It used to be a good community but from past one year it has simply degraded. Maintenance is pathetic and now it seems they probably don't have sufficient office staff to run daily jobs for maintaining the community. Your calls don't get answered, mails don't get replies and anyways you can not enter the office to talk in person due to pandemic. So how do you reach them? In no way & probably that is what they want.
Business response:
Hi! We're so sorry to hear that you feel our community has not been up to your standards as we adapted to a new normal over this past year in dealing with the pandemic. As we've shared in several emails, we are currently undergoing restructuring to improve our efficiency and communication, so I sincerely apologize for any inconveniences you may have experienced during this time. Additionally, we previously sent out communication regarding this, but our offices are now opened and you are more than welcome to stop by, call us,... read more
Verified Renter The amenities at Riata is really wonderful. The apartments are good. But the management is not so cooperative.
Business response:
Hi, we regret to hear that you had a negative experience with us, but would love the opportunity to turn your experience around as we strive to always provide an exceptional place to call home for all of our residents! Please email us at riata@greystar.com with more information about your experience with our team and we hope you have a wonderful day!
Verified Renter This community is not worth living any more due to increasing thefts and indifference of riata/greystar managment towards resident. I would not recommend anyone to live in this community until situation improves and management is more empathetic towards residents. At the moment resident are only cash cows for the management , where rent keep increasing every year with no concerns to the quality of service.
Business response:
Hi there! We regret to hear that you are displeased with your recent experience with us as we pride ourselves on providing an exceptional experience for all of our residents and guests. As we've shared in email communications, we are prioritizing resident security through our new gate system and installing new mail center, both of which should be completed by the end of June! Additionally, we will continue to have our security patrol and have increased their patrols each night. While we cannot prevent crime, we are actively ... read more
Verified Renter Great amenities but terrible communication for things like upgrades or maintenance. They put the vast majority of their efforts into the sales pitch and outwards appearance to potential renters, and its obvious they have their least dedicated employees working to coordinate maintenance. Its impossible to get a hold of maintenance, and rarely do you get accurate information as to when someone is coming. Just terrible all around.
Business response:
Hello! I'm so glad to hear that you enjoy all of the wonderful amenities we have to offer at Riata! We always strive to provide an exceptional experience to all of our residents and guests, so I'm disappointed to hear that you feel our communication regarding renovations and maintenance has been inadequate. We are in the process of restructuring our business process as well, so I look forward to improving your experience through this and would love to assist further with any current issues you might be experiencing. Please e... read more
Verified Renter Ive been at Riata for about 10 years. Ive seen a lot of changes. Some fire the better. However I believe Riata has been focus on appearance than experience. The experience is what will convince me to tell others about this place. I cant recommend a place that doesnt put community first. If we can trust the company is going to do what they say, we are not likely to continue with to live here. Adding new attractions is only significant if you finish the ones youve started on. The community has become dirty and ... read more
Business response:
Hello, thank you for leaving us your feedback! We are disappointed to hear that your experience was not a more positive one and that you have not enjoyed your community experience recently. We always welcome feedback on areas where we can continue to build our community and would love more information regarding your experience and what you might prefer to see instead! Please email us at riata@greystar.com and we hope you have a lovely day!
Frequently asked questions about Riata
How is Riata rated?
Riata has a 3.9 star rating with 2,083 reviews.
When is Riata open?
Riata is closed now. It will open tomorrow at 9:00 a.m.