This profile has been claimed by the business owner or representative.
Riata
- Apartments
- Austin, TX
About this business
Location details
12300 Riata Trace Pkwy, Austin, TX, 78727, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Verified Renter Dont move here. Its a waste of your time and money. Terrible staff at this location.
Business response:
Hi, we regret to hear that you had a negative experience with our team, but would appreciate the opportunity to turn your experience around as we always strive to provide an exceptional experience for our residents and guests. Please email us at riata@greystar.com so we can learn more about your interactions with our team and see where we can improve our customer service. Thank you and we hope you have a wonderful day!
Verified Renter If the storm doesnt get me, the mismanagement will.
Business response:
Hi, we truly appreciate your honest feedback and would love to learn more about your negative experience to see where we can improve. Please email us at riata@greystar.com so we can address any concerns you might have! Thank you and we hope you have a wonderful day!
Verified Renter Lots of nice amenities, but management seems only to care about things that can be put in a marketing brochure.
Business response:
Hi there, while I am glad to hear that you enjoy all of our amenities, I would like to get some more details about your experience with us to see how we can do better as a team to improve your experience as we deeply care about our residents and strive to provide an exceptional place to call home. Please email at riata@greystar.com with more information and we hope you have a wonderful day!
Verified Renter Horrible management, employees are great. Dont get tricked by fancy looks of apartment.
Business response:
Hi there, we regret to hear that you are displeased with your recent experience with us and would love further information to see how we can do better! Please email us at riata@greystar.com with more information about your experience and we hope you have a wonderful day!
Verified Renter Do not move here, you will become a number that does not matter. A common consensus amongst all residents
Business response:
Hello! It is disappointing for us to hear that you feel as a number within our community, as we strive to provide the best experience for all of our residents and continually work to build the community through regular events and communication. I assure you that we do not view our residents as simply numbers, and care deeply about the quality of service we provide each day. If you have any specific concerns or questions, I would be more than happy to discuss them with you at riata@greystar.com. Thank you again for providing ... read more
Verified Renter You don't want a review from me - I like the community but the (lack of) responsiveness to maintenance requests prohibit me from recommending this complex and make it unlikely that I'll renew my lease.
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. As a community, we pride ourselves on the exceptional service of our team, so I would love to learn more about your experience and see what we can do differently for you and to improve our overall service. Please email us at riata@greystar.com so we can fully address your concerns. Thank you and I hope you have a lovely day!
Verified Renter Ive been very frustrated with management at Riata. I can never get an answer to the village office phone, nor do they return my calls. Ive had numerous maintenance requests failed to get filled, no communication from maintenance, friends and neighbors cars broken into or stolen, mailboxes stolen, broken entry and exit gates, etc. I love my apartment and the community is beautiful, but I dont see myself resigning here.
Business response:
Thank you for your feedback! We take all feedback very seriously, as we always strive to provide the best living experience to every resident and are disappointed to hear that your experience has recently been less than your expectations. Our maintenance team has been hard at work over the past several months as we worked to repair all damages from Winter Storm Uri, both immediately apparently and more slowly emerging, in addition to all regular maintenance requests, so we apologize for the delay. We have a dedicated team me... read more
Avoid this place like the plague. Was going to originally leave this on google only and allow them to make the necessary improvements, then updating my review. that's no longer the case as now my car has been broken into on the premise resulting is the theft of about $500 dollars worth of belongings. this place is a gilded castle. looks great from the outside but is crap on the inside. The end of our lease cannot come soon enough. We have been living here for a few months now. While the apartments are nice, the community man... read more
Business response:
Thank you for your review. I appreciate you coming to meet with me today so we could go over some of these items. We use reviews to celebrate our strengths, but we also need to hear the areas that need improvement. We look forward to improving your experience here at Riata Austin.
Verified Renter The community is beautiful and the amenities are amazing. The main office staff are helpful and friendly. Unfortunately, the village management and maintenance staff are generally sub-par.
Business response:
We're so glad to hear you love our community, but are disappointed to hear that our team has not provided the experience you expected. We've recently restructured our staff and hope that moving forward things will be much better for you, but would also love the opportunity to address your concerns and make your experience a better one! Please contact us at riata@greystar.com so we can ensure you receive the 5-star service we continually strive to provide!
Frequently asked questions about Riata
How is Riata rated?
Riata has a 3.9 star rating with 2,083 reviews.
When is Riata open?
Riata is closed now. It will open tomorrow at 9:00 a.m.