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Riata
- Apartments
- Austin, TX
About this business
Location details
12300 Riata Trace Pkwy, Austin, TX, 78727, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Verified Renter Hard to reach anyone in the office and over priced for what you get.
Business response:
Hello! We are proud to offer a beautiful community with unmatched amenities at competitive prices in the Austin Housing Market, but are disappointed to hear that you feel your expectations have not been met. We'd love to learn more about your perspective and see what we can do to improve your experience. Please email us at riata@greystar.com and we look forward to speaking with you soon. Thank you and we hope you have a wonderful day!
Verified Renter The new management with the maintenance team team is horrible.. no sufficient resources .
Business response:
Hello! Thank you for taking the time to share this feedback with our Riata Team! We are sincerely disappointed to hear that you are dissatisfied with our Maintenance Team and would love to hear more about what we can do better. We understand that there have recently been national and global shortages in supplies due to COVID-19 and hope to improve your experience with our team. Please email us at riata@greystar.com with more information and we look forward to assisting you. Thank you and we hope you have a great day!
Service Takes a Nosedive It is currently 83 degrees in our apartment and climbing. The air conditioner has been broken for 5 days now. We have called, we have written, nothing but an automated response that our plea for service is "under review." Our air conditioner has always been very old (original to the complex) and noisy (the neighbors complain when we run it) but it was tolerable because when it broke down maintenance would be right out to fix it. But since new management has taken over, it seems all efforts have gone ... read more
Business response:
Hello! I am sincerely sorry to hear that your air conditioning was not working properly for several days and assure you that the well-being and satisfaction of our residents is our top priority at Riata. I've reached out to our Maintenance Team to learn more about the situation and it appears that the Freon was replaced when your other works orders were closed. It sounds as though this did not resolve the issue, however, and we have replaced your A/C unit as of a few days ago. We hope that you are happy with your new A/C uni... read more
Verified Renter EXTREMELY POOR COMMUNICATION and RESPONSES in email and phone call are deteriorating the SERVICE ATTITUDE and RATING of RIATA as a whole. Even, hard to figure out who to call or send email.
Business response:
Thank you for sharing this feedback regarding our communication with you. We sincerely apologize if there has been any confusion as we have tried to clearly communicate any and all changes to our residents. We'd love to learn more about how we can improve our communication with you to prevent any issues moving forward. Please email us at riata@greystar.com and we look forward to assisting you and improving your perception of our service, as we always strive to provide an exceptional customer experience. Thank you again and w... read more
New Management is Terrible This might have been a great place to live at one point, but they were recently acquired by Greystar and things have been going downhill since then. It’s clear they are cutting costs and passing more costs to the renters as much as they can. They are behind on all the projects they’ve started, and have left things incomplete (i.e. the dog park opened a year ago but they’ve never gotten the water supply fixed which is dangerous in the summer). After numerous car thefts and mailbox break-ins, they’ve... read more
Business response:
Hi, Rebecca! We are sincerely disappointed to hear that you are dissatisfied with your experience as we strive to provide a wonderful place to call home for all of our residents. While our construction has been delayed during the pandemic due to supply shortages, material delays (such as with the pa rt for the dog park water supply and the new mail centers and enclosures,) Winter Storm Uri damages, and general COVID-19 precautions, we sincerely apologize for any inconveniences this may have caused and assure you that our con... read more
Verified Renter Usually the response is soon and the maintenance is well done. This last problem of getting bug bites at night has not been responded at all.
Business response:
Hi, we're disappointed to hear of the negative experience you recently had at Riata and would love the opportunity to improve your experience! Please email us at riataresidentsaw@greystar.com to be added to the pest control queue so we can address this issue. Thank you again for your feedback and we hope you have a lovely day!
Verified Renter Its too loud. I feel like Im living in a construction zone
Business response:
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience and we understand that many peoples lives have been heavily impacted by the pandemic. With more people working from home, every day noises in the community such as construction from community renovations and improvements and repairs from Winter Storm Uri, which would usually have gone unnoticed have become a greater disturbance. We sincerely apologize for any inconve... read more
Verified Renter There won't be any communication on the service request I have raised. I have to wait for someone to look at my request for 3 months. Mgt can take my service request and see where the problem is
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please email us at riata@greystar.com so we can further look into why your maintenance request has not yet been resolved and ensure that it is taken care of for you. Thank you for reaching out and we hope you have a lovely day!
Apartments are great, staff don't care The apartments themselves are very nice, and the amenities and location here is great. Our move in experience not the best, no hot water, no working stove, several lights out. I called and left messages, put in work orders and nobody responded. It took 3 days and 4 trips to the office to get something fixed that was broken on our move in day. I currently have more work orders in that I put in a week after we moved in, and after talking to the staff they said "They were never put in" (I ... read more
Business response:
Hi, we truly appreciate your honest feedback! We are so happy to hear that you love the area and enjoy all that Riata has to offer! It sounds as though your gas account with Texas Gas may not have been set up at your move-in, as our water heating and gas stoves both run on gas. I sincerely apologize that other aspects of your home, such as the lights being out, were not remedied prior to or even shortly after your move-in and would love the opportunity to further address these concerns. Please email me at riata@greystar.com ... read more
Frequently asked questions about Riata
How is Riata rated?
Riata has a 3.9 star rating with 2,083 reviews.
When is Riata open?
Riata is closed now. It will open tomorrow at 9:00 a.m.