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Riata
- Apartments
- Austin, TX
About this business
Location details
12300 Riata Trace Pkwy, Austin, TX, 78727, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Verified Renter Horrible never move here. Staff are rude and not helpful, over priced. Old apartments full of issues. There is no one that cares once you have moved in and wont fix things. Roaches everywhere. Mail broken into all the time. Mail is always stolen. No security. All the things they say are coming soon never come
Business response:
Hi, we're disappointed to hear of the negative experience you had at Riata and would love to discuss personally with you how we may better your experience. Please reach out to Denzell, our resident services manager at 512-437-1333.
Verified Renter This community is very disappointing. The grounds are cool with great amenities but management is rude, dismissive and very disrespectful. We have work orders in that havent been addressed in 4 months!
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution and get your service requests completed as soon as possible. so if you are willing, please reach out to us at (512) 437-1333 to discuss this further.
Verified Renter Very high rental, super high absurd common maintenance charges and very very slow maintenance. Even the emergency number hardly works. Overall a very dissatisfied living experience
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about what has transpired. Please reach out to us at (512) 437-1333 at your earliest convenience and we will do our best to resolve this with you.
Worst leasing agents I was at the Riata leasing office on Friday 21st, January 2022. I was enquiring about a virtual tour call that I was expecting to receive 30 mins ago since I was in the neighborhood. The leasing agent says that the number they have on file was wrong (implying that I inout wrong phone number while scheduling the appointment). At first I thought I was at fault since my wife scheduled this appointment to her phone number. I've requested several times if they could "directly" show the said "classic style" pr... read more
Business response:
Ashish Reddy, we’re grateful to you for letting us know about your negative experience. We apologize that your experience did not match your expectations and want to make things right. Please contact us by phone or e-mail to further discuss your experience.
Verified Renter Riata is like a box of chocolates you never know what youre going to get. The box (neighborhood, and amenities) is nice but the inside (your apartment) is the surprise. Apartment not the same quality of the model first let down theres several issues in quality throughout. The second major letdown is maintenance. Maintenance gets to things here when they get to it. Alerted staff to a closet issue via email as told because of being newly moved in and many days later in the portal as I never heard anything back.... read more
Business response:
We would like to work towards a resolution, so if you are willing, please reach out to us at (512) 437-1333 to discuss this further. Sincerely, Riata Management
DO NOT LIVE HERE The office staff around the whole community is awful and the majority of perks and amenities are either broken or simply unavailable. Save yourself the headache and stress don’t live at Riata
Business response:
Hi, there! We are sincerely disappointed to hear that we have not met your expectations with regards to our customer service, as our team works hard to make Riata an amazing place to call home and always strives to provide a top-tier experience. All of our closed amenities are awaiting the delivery of our new access system, so we sincerely apologize for any of our new amenities being closed in the interim, but are pleased to share that our Digital Lounge is now open for residents! We'd love to hear what we can do to improve... read more
Verified Renter Went into the office to speak with someone. Was rudely told this is not the complaint department. Sums up Riata experience. They dont care and dont want to hear it. Greystar isnt going to do anything to fix the ongoing issues. Local management has their hands tied and has grown tired it appears.
Business response:
Hi, there! We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our team works hard to make Riata an amazing place to call home and we would love the opportunity to learn more about your experience and what we can do to improve it. Please email us at riata@greystar.com and we look forward to speaking with you further as we work together to resolve any issues you may be experiencing! Thank you for sharing this with us and we hope you have a wond... read more
Unresponsive Management I lived in multiple apartments but I haven't seen such a poor management in the past. We moved out from the apartment 40+ days ago!! We called and emailed like multiple times to get our security deposit back($1800+ because we paid extra rent). First, no one replied and then we got an email that the check was sent but we never received (not sure if they did). Then, I emailed multiple times to cancel and re-issue a new check. But no one replied from last four days!!!! Stay Away for this apartment comple... read more
Business response:
Hi, Maria! Thank you for reaching out to let us know you have not received your check. I do see that it was sent on 10/05, less than 30 days after your move-out date of 09/07, as shared in email communications. It can take 7-15 business days to arrive, depending on mail delivery. Unfortunately, I am not seeing any email communications with our team regarding a request to reissue, however if you have still not received your refund check by 10/25, please email us at riataamgr@greystar.com as we are more than happy to assist yo... read more
Unresponsive Management WARNING Raccoons in the vents! I have lived in many apartments across the United States and Internationally and never have I had an apartment complex that was as unresponsive and slow to fix issues as Riata has been. We have had raccoons living in the attic since May (6 months) and have put in multiple maintenance requests as well as calling the front office to inform them. The raccoons were incredibly noisy, tearing insulation (and likely creating a fire hazard), and created a foul odor. And then thi... read more
Business response:
Hi, Josh! Thank you for reaching out to share this feedback with us! We are sincerely sorry to hear that the raccoons have returned after the last treatment with our third-party service, Absolute. Unfortunately this type of situation does require a specialized company to trap and remove wildlife such as raccoons. As you know, we have actively been working to resolve this renewed issue through our pest control company, Absolute. Additionally, we have shared multiple communications regarding the on-going renovation to our mail... read more
Frequently asked questions about Riata
How is Riata rated?
Riata has a 3.9 star rating with 2,083 reviews.
When is Riata open?
Riata is open now. It will close at 6:00 p.m.