This profile has been claimed by the business owner or representative.
Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Just got hit with the surprise repair bill (straight to my credit card, no quote) . It seems that the Lifetime Warranty leaves a lot to be desired and Richard's definition of "wear and tear items" is wide open and conveniently ambiguous. So while it might say that "control valves" are covered, that only really means certain ones. Guess which category mine falls under? Even the service dept. manager admits that "yeah, we need to add more fine print in the agreement". It sucks that the main reason I chose this company over the... read more
Business response:
Our lifetime warranty covers many things and is not ambiguous at all. It clearly states " manual control vales" are covered. Your issue was an electronic actuator which is a mechanism that turns the manual control valve via the automation system. this is clearly not listed as a covered item. We endeavor to be transparent, above board, and straight forward in all our warranties and communications with customers. The manual control valve was not defective. If it was we would gladly replace it under warranty. There are many com... read more
It’s been over a year that we reported a leak in our skimmer and other issues regarding our pool we endless calls, emails and even visits to the facility nothing has been done. I am dissatisfied with the proper response from the company.
Business response:
Hello Juan, We are very sorry that your experience with our team has not been properly handled. I have messaged both Construction & Service department to let us know what we need to do to resolve it.
Horrible customer service. I walked into the store and Boone came to help me. I could hear a man speaking. I walked to one of the rooms. The man was on sitting (back tired to the door and he could see customers walking to the store from the window he was facing.). I said hello, he turned to say hello. His phone rang, said wait a minutes and turned around to talk on the phone again. Horrible customer service.
Business response:
Hello Guiselle, We apologize for the way you were greeted at our Spring location last week. Our team was short staffed that day, but regardless the proper attention and welcome should have been presented to you when you walked in that afternoon. Our team is here for you if we are able to assist you with anything else.
I am writing to you regarding a pool I contracted with your company to build around 3 years ago. I am dissatisfied with the workmanship I received and the lack of a proper response from the company. Our decking has been cracking and other areas have actually broken off. I’ve been told that I can expect that this will continue to happen because of how the pool was designed. Early in the process I brought these problems to the attention of your servicemen and I was assured by them both that the company stands behind its work a... read more
Business response:
Our Construction Manager, Stacey ****, has reviewed the photos sent in by the customers and has spoken directly to the customer to get this matter properly resolved. We do agree that this is to be viewed from a warranty stand point and are not in disagreement to the comments made.
I 100% do NOT recommend Richards Pool. Dealing with Mike has been a total headache and he does not honor his word. We were in the process of moving, so we did not have the time to really shop around. Called him and he sold me over the phone on his warranty and convinced me to pay $1500 for his design and he would throw the warranty in. I figured ok, worst we would be out is the $1500. Never asked about our budget even though I told him early on we wanted to stay around $100K. Never came to our new house and look at the prope... read more
Business response:
Hi Patrick, Nicole and I connected with you directly to get your refund situation handled properly & immediately- as we were not aware of the poor experience you had with Mike at our Spring store. That is not how our team is represented and we completely understand why you could not move forward with the project at this time, or in the future with us. If there is anything else we can do for you, please don’t hesitate to re-connect with us. We appreciate the opportunity to make things right for you today. Best, Cristina
This company is extremely disappointing. We started our project a year ago and we are still dealing with all the headaches. They do not proactively communicate! Also, they don’t plan ahead. We find ourselves demanding communication and then receive nothing. A month ago I posted a concern on ******and we continue to see little progress. A week ago I posted a concern on ********. Communication only increases only when we made concerns public. We were told that we would be in the pool by July 4, 2022 and this deadline will not ... read more
We had thought about getting a new hot tub for a while. We visited Richard’s pool company because we thought it would be better to go to a local shop vs the trade show. Well… we decided to get a floor model because we wanted one sooner then to wait for the arrival of an ordered one. We were assured it would be a quality tub. We paid in full. We got the tub. Everything was fine until the side of the tub started Warping within 3 months of getting the tub! We followed directions … we did not overfill the tub … I’ve even seen tu... read more
Business response:
Hi Janice, Thank you for sharing your feedback and bringing this immediate concern to our attention. We know you loved your spa on delivery day and are not happy to see that a panel repair is has caused frustrations for your and your family the past few months- not what we want your experience or anyone else to be when owning a hot tub. We have escalated the warranty request with Watkins directly and have gotten management involved to get you properly take care of while we wait for the warranty part to arrive. We have a game... read more
My family had RichardsTotal Backyard Solutions build us a pool that was supposed to be completed in October of 2019 but we are still having problems having them complete a couple of issues with the pool . We have two low spots in the new sewage line that they rerouted to.. put in the pool so when any female products are flushed down the toilet the sewage line stops up . Also the coping for the pool wasnt properly caulked. I have sent 30 + emails to their construction manager named Stacy and all I get is unfulfilled promises,... read more
Business response:
Hi Layne, Thank you for bringing this to our immdeiate attention and for allowing us to get your concerns taken care of for you. We are here for you whenever you need us. Best, Cristina
This company started my pool in August 2020. It's now October 2021 and it's still not done. I have to literally call/text at 8am every day to get updates with 90% of my calls going unanswered. If he does pick up, he'll promise to get you on the top of the subcontractor's list. It was all untrue. The most unresponsive company ever. Do not trust them with your project. Your better off elsewhere! They need to reword their mission statement and take out "integrity" because they certainly have none of that!
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 4.7 star rating with 1,691 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open at 9:00 a.m.