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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We had thought about getting a new hot tub for a while. We visited Richard’s pool company because we thought it would be better to go to a local shop vs the trade show. Well… we decided to get a floor model because we wanted one sooner then to wait for the arrival of an ordered one. We were assured it would be a quality tub. We paid in full. We got the tub. Everything was fine until the side of the tub started Warping within 3 months of getting the tub! We followed directions … we did not overfill the tub … I’ve even seen tu... read more
Business response:
Hi Janice, Thank you for sharing your feedback and bringing this immediate concern to our attention. We know you loved your spa on delivery day and are not happy to see that a panel repair is has caused frustrations for your and your family the past few months- not what we want your experience or anyone else to be when owning a hot tub. We have escalated the warranty request with Watkins directly and have gotten management involved to get you properly take care of while we wait for the warranty part to arrive. We have a game... read more
My family had RichardsTotal Backyard Solutions build us a pool that was supposed to be completed in October of 2019 but we are still having problems having them complete a couple of issues with the pool . We have two low spots in the new sewage line that they rerouted to.. put in the pool so when any female products are flushed down the toilet the sewage line stops up . Also the coping for the pool wasnt properly caulked. I have sent 30 + emails to their construction manager named Stacy and all I get is unfulfilled promises,... read more
Business response:
Hi Layne, Thank you for bringing this to our immdeiate attention and for allowing us to get your concerns taken care of for you. We are here for you whenever you need us. Best, Cristina
This company started my pool in August 2020. It's now October 2021 and it's still not done. I have to literally call/text at 8am every day to get updates with 90% of my calls going unanswered. If he does pick up, he'll promise to get you on the top of the subcontractor's list. It was all untrue. The most unresponsive company ever. Do not trust them with your project. Your better off elsewhere! They need to reword their mission statement and take out "integrity" because they certainly have none of that!
Horrible experience dealing with Richard's Total backyard solution. Been over 1yr and this company can’t seem to finish what they promised.
Business response:
Hello, We apologize for the overall project frustration in regards to the pergola. Our construction manager confirmed he will meet with the client on-site in-person on Tuesday to directly address this issue and get a solution to properly correct it.
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 4.7 star rating with 1,599 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open tomorrow at 9:00 a.m.