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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Contrary to the other reviews here, my experience with Richard's has been overwhelmingly positive. We first visited them a full year before we decided to begin our project just to weigh our options. A full year later, when we contacted Kristi, she still had our design plan waiting for us and even remembered us by name. Kristi was thorough and thoughtful in the planning. She laid out all the options we requested, but was never pushy in her approach. We spent over three hours with her the day we decided to sign the contract, d... read more
Business response:
Hi O.T.! Thank you again for sharing your experience thus far and happy to hear Kristi, Jose, and the team have been going above and beyond for you and your family throughout the build process. Thank you for trusting us to be your builder and we are here for you whenever you need us. Best, Cristina
My wife and I bought a pool from Richards and Jonathan Gill was out sales contact. He was professional, friendly and gave us great customer service. Our pool was finished in a months time several years back and we are still amazed at our backyard paradise from Richards. We will Definitely refer all our family and friends and will definitely be a repeat customer at our next home. Amazing pool.
Business response:
Hi Hau! Thanks for the kind words and for sharing your experience of working with our designer Johnathan and our construction team during the build! Welcome to the RTBS Family we are here for you whenever you need us. Best, Cristina
We worked with Kristi Patterson on our pool and hot tub design. She is extremely knowledgeable and an expert in her field. She was patient when we had revisions, helpful when advising, and answered all the questions and concerns we had along the way. Highly recommend Kristi at Richard's Total Backyard Solutions.
Business response:
Hi Holly! Thanks for the kind words and for sharing your experience of working with our designer Kristi! She is a Rockstar on our team. Welcome to the RTBS Family we are here for you whenever you need us. Best, Cristina
Hi Kristen, you have been wonderful in helping me get a breaker changed out on a new hot tub install you guys did on our Wellis hot tub at our property in Magnolia.. I had the pleasure of talking to you a couple of times this week, and I have to say I am more than pleased with the professionalism and you taking ownership of helping us. We can’t always get every single thing done for our customers, when they want it, but we all can do our best effort to do so, and you have truly done that… that is all one can honestly ask and... read more
Business response:
Hi Joe, Thank you so much for this review and feedback on working with our team. Welcome to the RTBS family we are here for you whenever you need us. Best, Cristina
Want a positive experience with a pool remodel? Look elsewhere. What I thought was a straightforward replaster and deck recoating job has turned into a complete exercise in frustration and a large case of buyer's remorse. On May 8, I contracted with Richard's (with a required deposit) to take on my project and was told they could get started in a couple of weeks and that the job would take a couple of weeks. I heard nothing for 3 weeks and reached out to find out what was going on. Was told that I needed to make some tile se... read more
Business response:
We have connected offline with the client and working a resolution directly.
The pool looks great but if you pick this company you are gonna have to stay on them or you will hit significant delays.I had neighbors go with ***** ****pools from **** and they signed their contract on the same day and were swimming over a month before I was. A bad feeling while spending $110k.
Business response:
Thank you **** for the review, we appreciate the feedback and will pass on your notes to our leadership team.
We had water come into our house. It was not via the front or back door. It was via the right side of my house. The water came into my home via the weep holes into my master bedroom and closet. After investigation, it came to our attention that our pool equipment was also located on this side of the house. The slab that was built to rest the pool equipment was level to the top of the slab of our foundation. The only thing separating the slab from our foundation is a ¼ inch wide wooden joint. The problem with this situation i... read more
Business response:
the hurricane created heavy rains and flooded your side yard the equipment pad was below the weep holes and the flooding on the side of your house went above the equipment pad and all along that side of your house. We cannot be responsible for acts of nature like hurricane floods. There have been many rain storms over the year since the pool was installed with no flooding but this was a hurricane flooding event
My complaint is about The Richard’s Total Care, the company that had actually built our pool, whom we hired to fix the pool heater. The Richard’s Total Care fixed a problem with our swimming pool heater in March of this year. I personally went to the company and requested the service call. I was verbally quoted twice $79 for the visit, but NEVER given any written estimate. Technician came to service the pools’ heater, but NEVER quoted the cost. The company just silently charged my credit card for $464.21. They gave us the Wo... read more
Business response:
Hello, We agree the service fee information was not properly disclosed to you in writing for final approval before proceeding with services and repairs on-site that our tech got verbal agreement on. We should have paused all repairs on schedule to make sure everyone was in agreement. None the less, we have reached out offline via phone to offer a refund for the charges per the owner's request, but our Delivery Manager has confirmed our calls have been ignored multiple times. We are looking to make things right for you to tur... read more
Company was contracted to pour a cement slab and install a new hot tub. The cement slab job was not completed and poured in such a way that will cause damage to the property. Hot tub has operational defects that became apparent after 1 use, became unusable after 3 uses over first 5 days. Company was contacted multiple times, using different methods, over the course of a week and refused to contact me about the issue. Inexcusable to not return calls/messages. Details: On May 6, cement slab was poured at residence. Cement was ... read more
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 4.7 star rating with 1,691 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open at 9:00 a.m.