This profile has been claimed by the business owner or representative.
Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I purchased this vehicle on 7/28/15. Although the buying experience was a pleasant one as far as my salesman and the finance dept. was concerned when I left the dealership the vehicle was not detailed!! It was filthy it still had dry cereal under the back seats and dirt on the floor mats under the paper mats that they put down. The door jams are filthy! And the outside of the vehicle looked like it hadn't even been washed.(update) The managers made up for it by giving me a full detail and even shampooed my interior!!
Very good service and very nice service department.
My experience with Richardson Chrysler Dodge Jeep Ram has been beyond frustrating. Between repeated service visits, poor communication, and what felt like complete disorganization in the service department, this has been one of the worst dealership experiences I've dealt with. The biggest issue involved an open recall repair. We were told the required recall part had been ordered, only to later find out it had apparently been used on another customer's vehicle. Instead of being upfront about the situation, we were given misl... read more
Business response:
We understand how important clear communication and organized service coordination are, especially when handling recall-related repairs. Our team works to provide timely updates and a smooth experience throughout the service process, and feedback like yours helps us identify opportunities for improvement. We appreciate you taking the time to share these concerns and the chance to review how we can better support our customers moving forward. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 so we can discuss y... read more
Only the time it took to get the "recalled" part in from manufacturing, AFTER being notified that the part was available??? Why? Safety recalls should take priority over minor recalls. Also, when a part comes in that a customer was waiting for, why isn't the customer notified that the part is in, rather than the customer having repeatedly call the dealership to find out?
Business response:
Thank you for your question and for taking the time to share your experience with us. We understand your concerns about the timing of safety recall parts and the importance of clear communication throughout the process. Your feedback about prioritizing safety recalls is valuable, and we recognize how frustrating it can be to wait for important parts, especially when they relate to safety concerns. We also hear your point about customer notification when parts arrive - staying informed about the status of your vehicle service... read more
Well I guess because I have to wait more than 3 hours for tiire
Business response:
We are concerned to hear about this and we understand your frustration. Your time is valuable, and what you've described is not the level of service that we strive to provide. We take feedback like yours seriously as it helps us identify areas where we can work to improve our scheduling and service efficiency. Please reach out to Jeff Renfro, our Service Manager, at 972-865-8600 so we can discuss your experience further and work towards a resolution.
Horrible customer service care and terrible communication. The way this dealership is being managed is very unprofessional after 6 years of being a loyal customer I will no longer be servicing my vehicle here.
Business response:
I apologize for the lack of communication we provided during the process. We strive every day to be better. I do see that we went to the Manufacture on your behalf to get your repairs goodwill outside of the warranty period. I apologize that it wasn't up to your standards. It also looks like the dealer ship paid for the shock replacement because the manufacture couldn't supply the parts any longer. I respect your decision. Have a blessed day.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.