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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
If there is zero star I will give it. Each time I visit this service center their services are gotten worse and worse. They need to change their culture regarding the customer service starting from the management to the lowest level.
Business response:
We're truly sorry to hear about your experience. We strive to provide excellent service, and it sounds like we fell short. Your feedback is important, and we're committed to improving our customer service. If you would like to discuss your experience further, please contact Jeff Renfro, our Service Manager, at 972-865-8600. Thank you for sharing your thoughts with us.
Over priced. Unnecessary charges. It took way to long.
Business response:
We are sorry to hear that you feel this way about your recent service experience. We strive to provide quality service and transparency in our pricing, and we understand that timely service is important. We would appreciate the opportunity to discuss your concerns further. Please reach out to our Service Manager, Jeff Renfro, at 972-865-8600 so we can assist you.
I brought my vehicle in at 9:30am because of a rear turn signal out message on the dash. I had to call back at 4pm for a status update and price estimate. I was told that the entire light fixture would need to be replaced and it was recommended that I replace both rear fixtures. The price quoted per fixture was more than $1000. I declined the work, and picked up my vehicle. I ordered the part ($160) and replaced it myself (approximately 3min). It did not fix the problem so I swapped out the fixtures and returned the item. Th... read more
Business response:
We apologize for the experience you had, and we understand your frustration. Providing accurate diagnoses and transparent pricing is always our goal, and we regret that this situation did not meet those standards. We truly value your feedback, and we want to make sure we address this properly. Please reach out to Jeff Renfro, our Service Manager, at 972-865-8600 so we can discuss this matter further and ensure we resolve any concerns you have. We appreciate your understanding and the opportunity to make things right.
It took over a month for a safety recall to be performed with no communication of updates during the entire process.
Business response:
We apologize for the frustration you experienced regarding the delay and lack of communication during the safety recall process. We take your concerns seriously and would like to make things right. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 so he can personally address your concerns and provide further assistance. Thank you for bringing this to our attention.
Hidden excessive charges. The price is not real to the published advertisement.
Business response:
We sincerely apologize for the confusion and frustration you've experienced regarding our pricing. We strive for complete transparency in our advertising and pricing, and we're concerned to hear that you encountered what you felt were hidden or excessive charges. We take these matters very seriously and want to address your concerns promptly. Our goal is to ensure all our customers fully understand the services provided and the associated costs. To resolve this issue and provide a detailed explanation of the charges, we kind... read more
I was told a price of $9950, then they added $2400 to the price. Saying that's added to all vehicles. It includes door dings and key fobs, if lost. I had to threaten calling the Attorney General's office, to get them to take the originally agreed price. Shady people, I bought it as is, but the check engine light came on the next day. You would think they would have at least a 2 day warranty.
Business response:
We sincerely apologize for the confusion and frustration you experienced during your recent visit to our dealership. We take pride in providing transparent and honest service to all our customers, and we're deeply concerned to hear about the discrepancy in pricing you encountered. Regarding the additional charges, we understand how this could have been unclear, and we appreciate you bringing this to our attention. We will review our communication processes to ensure all costs are clearly explained upfront to prevent such mis... read more
Awesome job by service very nice
Business response:
Thank you for your feedback. We're glad to hear you had a positive experience with our service team. If there's anything further we can assist you with, please don't hesitate to reach out. For any concerns or follow-ups, please contact Jeff Renfro, our Service Manager, at 972-865-8600. We appreciate your business and look forward to serving you again.
Terrible communication and customer service!!
Business response:
Thank you for sharing your feedback, and we sincerely apologize for the communication and customer service issues you experienced. This is certainly not the level of service we strive to provide. We would like the opportunity to address your concerns and resolve the situation. Please reach out to Jeff Renfro, our Service Manager, at 972-865-8600, and he will assist you in finding a solution. We appreciate your feedback and the chance to make things right.
Communication was terrible. It took much longer than expected. I will give them this, the warranty company was definitely not the easiest to work with.
Business response:
Thank you for your feedback, and we apologize for the communication issues and delays you experienced. We understand how frustrating this can be, and we appreciate your patience, especially with the warranty process. If you'd like to discuss your experience further, please feel free to reach out to us directly. You can contact Jeff Renfro, our Service Manager, at 972-865-8600. We value your business and hope to provide a better experience in the future.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.