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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Richardson Chrysler said engine repairs for 5 items would cost over $11,000 dollars. Could only afford one item of approximately $500. When went to pick vehicle up, bill was $1100 because of additional $500 charge for "diagnostics". Was told $500 diagnostic charge would be removed when all $11,000 worth of repairs were made. You be the judge, but Dealership should have advised total charge of $1100 up front and not hold customer hostage to doing repairs at same Dealership.
Very poor service from service manager all the way up to director of operations
Business response:
Thank you for sharing your recent experience with us. We sincerely apologize for any disappointment or frustration you may have encountered during your visit. At Richardson CJDR, providing exceptional service is our top priority, and we regret that your experience did not meet your expectations. Your feedback regarding the service from our service manager up to the director of operations is concerning, and we apologize for any inconvenience this may have caused you. We take your feedback seriously, and we want to address you... read more
Friendly and on time, clean waiting area
Business response:
Thank you for taking the time to provide feedback on your recent visit to Richardson CJDR. It's great to hear that you found our team to be friendly and appreciated the clean waiting area. Ensuring a pleasant environment and timely service for our customers is very important to us. However, it seems that despite these positive aspects, your overall experience did not meet your expectations, as indicated by the one-star rating. Your satisfaction is our priority, and we would like to understand more about your visit and any ar... read more
I picked up my vehicle and my dash cam had been disconnected at the camera and the cigarette plugs in the car were unplugged as well. I had wires hanging everywhere. I never would have looked at my dash cam footage, but I did because it was disconnected. After reviewing the footage my vehicle was taken on a 15 min joy ride while the tech talked on his phone and shouted profanities at other drivers. Some quotes from the drive that really stuck out. "Do you want to eat Wendy's" "Dude, it's just you and me, buddy" "These mother... read more
Business response:
We are incredibly sorry to hear about your experience at our service department. The behavior you described falls far short of the standards we expect for our staff and the service we provide to our customers. Disconnecting your dashcam and using your vehicle for personal errands are absolutely unacceptable. We take this matter very seriously and are committed to a thorough investigation. To understand the situation fully and take appropriate corrective action, we kindly ask you to contact our Service Manager, Jeff Renfro, d... read more
Unfortunately I did not have a pleasant experience. Dealer was given instruction on what to perform and not only didn't perform the work, but did not even know until I advised them that work was not done. Their excuse was they did not have parts, which may have been true. How do you not perform the ONE task that I bring vehicle in for and then not advise your customer upon pick up that the work was not done because you didn't do your job. They had my vehicle for an entire week for literally two hours worth of work.
Business response:
Thank you for taking the time to share your recent experience at our service department. We sincerely apologize that the service did not go as planned and that the requested work was not completed. We understand your frustration at having your vehicle for a week for a seemingly simple repair. At Richardson CJDR, we take pride in providing efficient and transparent service. We would like to regain your trust and ensure a more positive experience next time. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 at yo... read more
What a waste of time. Salesman must have just started. Had no clue how to sell cars. Won't ever try to buy a vehicle here again.
Business response:
Thank you for your feedback. We sincerely apologize that your recent sales experience wasn't what you expected. We take customer satisfaction very seriously, and it's disappointing to hear you felt the salesperson wasn't knowledgeable or helpful. We are always working to improve our training and processes to ensure all our customers have a positive experience. Would you be willing to share any additional details about your visit? This would help us identify areas for improvement and ensure our salespeople are well-equipped t... read more
$428.88 in labor only to change 2 batteries is beyond ridiculous. Especially considering less than 72 hours earlier their service department told me the batteries were good. Any auto parts store will put the batteries in for free with purchase.
Business response:
Hi Richard, thank you for sharing your feedback with us. We're sorry to hear about your experience. We understand your frustration regarding the cost and the conflicting information provided. We strive to provide competitive pricing and accurate service recommendations. We appreciate your input and will take it into consideration for future improvements. Please contact Johnny Cantrell, at jcantrell@vtaig.com to discuss this further.
This company has terrible customer service, they are not professional at all.
Business response:
Thank you for taking the time to share your feedback, but we're somewhat confused by your review. We genuinely value all customer feedback, as it helps us improve our services. However, we would appreciate more information or clarification about your specific concerns to better understand and address the issues you've raised. Your satisfaction is our priority, and we want to ensure that any issues or concerns you have are thoroughly investigated and resolved to your satisfaction. Please feel free to provide additional detail... read more
My service was terrible. They never really figured out what was wrong with my van and then refused to put the engine back together without me paying additional money.
Business response:
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality ser... read more
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.