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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Purchased a vehicle and 5 weeks later it needed a new transmission. They allowed me to trade it back in, but I lost thousands and they only traded if I used their financing. The second vehicle purchased took five days to install a battery, Poor customer service.
Business response:
It's frustrating to face unexpected issues so soon after a purchase and to feel limited in your options. Our team works to support customers through trade-ins and repairs while navigating available solutions. Feedback like yours helps us refine how we assist customers during challenging situations. Please reach out to our General Manager, Danny Easton, at Deaston@vtaig.com so we can connect and provide further support.
Will never take another one of my vehicles there. First they quote me $600, but to get my truck back they tried to charge me $1300. They disconnected my dash cam and did not reconnect it. This had nothing to do with the repair. They also had my vehicle for over 3 weeks, would not give me an ETA. I had to call multiple times a week to just get an update. Communication skills 0/10. Horrible experience.
Business response:
Your concerns are noted and we understand your disappointment. Your feedback is valuable to us as we continuously work to improve. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 so we can discuss your experience further and work toward a resolution.
Can't get service properly done -
Business response:
We understand your frustration and are sorry to hear that you feel this way. Your feedback helps us identify areas where we can work to improve our service delivery. We would appreciate the opportunity to discuss your specific concerns and work toward a resolution. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 so we can address this matter directly.
Worst experience, I ever had with service on my vehicle. Service adviser is just as bad as a nail gun with no nails- makes noise but nothing gets accomplished Service MGR- worse was told to bring to a stereo shop or CARTOYS to resolve an issue that I had from day one from purchasing my Dream Truck- from the Dealership- Was supposed to be a Certified Dodge Ram and was supposed to be in all working order- Someone else installed an after market remote start- which screwed up all electronics- Sales person (Tanner) said it would ... read more
Business response:
We're truly sorry to hear how challenging this experience has been, as our goal is always to support customers in resolving issues and enjoying their vehicles. Our team's intention is to provide helpful guidance and thoughtful solutions, even when situations become complex. If there's an opportunity to discuss this further, we invite you to reach out to Jeff Renfro, our Service Manager, at 972-865-8600 so we can better understand your experience.
An oil change with a set appointment should not take nearly 3 hours. In addition, all the guests had to sit around and listen to a customer yelling at the dealership's associates, and then we had to listen to a service manager yelling and berating an employee. NOT a good experience!!
Business response:
Your feedback is invaluable to us, and we understand your frustration. The experience you've described falls far short of the professional service standards we strive to maintain. We take these concerns seriously. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 so we can discuss this matter further and work toward a resolution.
Horrible and won't return. Damaged was done to my car. I would give negative stars if it would allow.
Business response:
We take your feedback seriously and understand your disappointment. The situation you've described falls far short of the service that we strive to provide. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 so we can discuss the situation and work toward a resolution.
I brought my 2020 Dodge Grand Caravan in for its 120,000-mile service and a transmission fluid change. When I went to pick up the vehicle, I was presented with a list of several expensive "necessary" services, including the replacement of my rear brake pads and rotors. The service advisor claimed the brake pads were down to 3mm and needed immediate attention. Feeling that the list was excessive, I took my van to another reputable shop for a second opinion. To my surprise, the second shop showed me my current brake pads and c... read more
Business response:
Your feedback is important to us and we understand your frustration. We take situations like this seriously, as providing accurate evaluations and honest recommendations is fundamental to building trust with our customers. We are sorry to hear that you feel this way. Your concerns are not reflective of the honest service standards we strive to maintain. We would appreciate the opportunity to discuss this matter with you directly and look into what occurred during your visit. Please contact Jeff Renfro, our Service Manager, a... read more
The member of the service department with whom I worked most closely is Aaron. He was very friendly and responsive. If it weren't for him, I would not have rated my experience as fair. He deserves a five-star rating for his customer service. My issues are this: The quote I was provided for my service was $167 less than the bill I paid. When I asked the gentleman at the counter, not Aaron, he said it was taxes and shop fees. Instead, I discovered I was charged for an oil change and tire rotation that I was scheduled to get fo... read more
Business response:
We understand your frustration with the service experience and appreciate you taking the time to share your detailed feedback. Your concerns about the billing discrepancy, communication gaps, and the unresolved seat rattle are important to us. We genuinely appreciate your recognition of Aaron's efforts to assist you. His dedication to resolving your concerns reflects the level of service we strive to provide consistently across all interactions. Your loyalty as a two-time customer means a great deal to us. The service experi... read more
The misdiagnosis my car twice and cost me a cracked head gasket. Don't go there they don't know what they are doing.
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration regarding the diagnostic concerns and the impact this has had on your vehicle. Your feedback about the service quality is important to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 so we can address your concerns directly.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.