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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They had my car for 2.5 months replacing an engine. The first engine was bad so they had to order a 2nd. I had to ask for a loaner car as I was never offered one. Ridiculous it took this long. Never will I use them again.
Business response:
Thank you for sharing your experience with us. We apologize for the extended time your vehicle was in service and any inconvenience this caused. Waiting 2.5 months for an engine replacement is far from ideal, and we regret that you weren't offered a loaner upfront to help ease the burden during the repair process. We aim to make every service experience smooth and accommodating, and we're disappointed that this was not the case for you. We'd appreciate the chance to discuss this matter in more detail and see if there's anyth... read more
Service was good and in good time
Business response:
Thank you for your feedback! We're glad to hear that you had a positive experience with our service. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to Jeff Renfro, our Service Manager, at 972-865-8600. We appreciate your business!
They couldn't repair the rim the messed up during previous visit. Still have not offered another solutions
Business response:
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced regarding your rim repair. It's disappointing to hear that we haven't provided a satisfactory solution after your previous visit. To address this matter effectively, we encourage you to contact Jeff Renfro, our Service Manager, at 972-865-8600. He will be able to assist you further and work toward a resolution that meets your needs. We appreciate your feedback, as it helps us improve our services. Thank you for your unde... read more
It took one week to get the part and another week to get a technician to work on it only to find out the part the dealership order was defective after they installed it. Third week they had to order the part again redo the install. At the end of the fourth week I was questioning who should be paying my car payment for the month. I finally got my vehicle back at the end of the fourth week.
Business response:
We sincerely apologize for the inconvenience and frustration you experienced during the repair process. It's unacceptable that it took so long to resolve the issue, and we understand how this has affected you. We appreciate your patience and feedback. Please contact Jeff Renfro, our Service Manager, at 972-865-8600. He would like to address your concerns and ensure that your experience is properly resolved. Thank you for bringing this to our attention, and we hope to assist you further.
The feedback about my vehicle and it's recall
Business response:
We're sorry to hear about your experience regarding your vehicle's recall. Your feedback is important to us, and we want to help resolve this issue. Please contact Jeff Renfro, our Service Manager, at 972-865-8600. He will assist you in addressing your concerns. Thank you for reaching out.
Took car in for 4 wheel alignment due to shaking over 60 mph. Recieved car back two days later. Drove home and car pulled terribly to the right. Car was never checked before returning to me. Took car back immediately to be fixed and added additional services to be completed. Two weeks later and three delivery days promised/missed, finally got car back. Was told shake was fixed, but not sure that was problem. Very dissatisfied customer!
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the alignment service and the delays in returning your vehicle. It's disappointing to hear that your car was not thoroughly checked before being returned to you, and we understand how frustrating this must have been. To discuss this further and ensure your concerns are addressed properly, please contact our Service Manager, Jeff Renfro, at 972-865-8600. We want to make things right and regain your trust in our services.... read more
Not good service my lifters are bad
Business response:
We're sorry to hear about the issues you're experiencing with your lifters and the service you received. We aim to provide the best possible care for our customers' vehicles, and it's clear we didn't meet those standards in your case. Please contact Jeff Renfro, our Service Manager, at 972-865-8600. Jeff will be able to assist you in resolving this issue and ensuring your vehicle gets the attention it needs. Thank you for bringing this to our attention. We look forward to the opportunity to make things right.
terrible ask to speak to manager they don't want to let you talk to them they broke a part in my care and wanted me to pay for part and labor eventually i just paid for part ..... soo disappointed in this dealership
Business response:
Thank you for your feedback and for taking the time to speak with us about your experience. If you have any further questions or concerns, please feel free to reach out to our Service Director, Jeff Renfro, once more.
I came in for one car and he showed me something else it was bad from the start
Business response:
Thank you for taking the time to provide feedback on your recent experience with us. We sincerely apologize for any inconvenience you encountered during your visit. It is our priority to ensure that every customer has a positive and satisfying experience, and we regret that we did not meet your expectations. We understand how important it is for you to view the specific vehicle you were interested in, and we are sorry that this did not happen during your visit. We take your feedback seriously and will use it to improve our s... read more
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.