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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Scheduled an appointment with the "service" department to my have van checked over prior to moving, especially my concern over the pressure and worn tread on tires and chip in front windshield. 2.5 hours later they had done nothing. When I asked about the tires being replaced they were going to charge me over $1000. When I had only bought the van from them 3 months ago that should have all been done before it was sold to me. They sold me a unsafe vehicle and did nothing to fix it. There is also 445 mileage discrepancy on odo... read more
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
My car has the exact same issues that it had before I brought it in and now even more! It's WORSE! I'm scared to drive the car.
Business response:
We're truly sorry to hear that the issues you were experiencing have persisted even after your service appointment. This is certainly not the level of service we aim to provide, and we understand your frustration. Your satisfaction is important to us, and we want to make sure your vehicle is in excellent condition. We would like to investigate this matter further to understand why the issues were not resolved during your service appointment. To do that, we kindly ask that you get in touch with our service department. They wi... read more
I went there for CHECK ENGINE LIGHT. I guess I was lucky to decline false diagnostic and repair. Just saved over $3000.00. I fixed problem later by myself for less than $40.00. It was bad electrical connector. Obviously mechanic has lack of skills and knowledge. I think I should get refund or partial refund.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please don't hesitate to reac... read more
Very poor, deceptive and an unnecessary expense!!!
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Bought the car and Carfax stated that there was no accident on the car but when I took the car to go get looked at there was damage to the internal front bumper so I had to pay out of pocket
Business response:
We are sorry to hear about your experience with us. We understand the importance of being transparent about the condition of the vehicle, especially when it comes to accidents. We apologize for any inconvenience this may have caused you. We strive to ensure that every customer is well-informed about the history of the vehicle before making a purchase. We apologize if we failed to provide you with accurate information regarding the accident history of the vehicle you purchased. Please contact Jeff Renfro, our Service Manager,... read more
Brought my Jeep in for tire that was losing air. After 3 hrs tech couldnt find anything wrong. Ok rotate the tires while I am here. SURPRISE..he took off the tire and found a nail in sidewall. Need new tire/not in stock. Asked them to rotate tires & order it. Instead of moving the bad tire to the spare, they moved it to the back wheel. DUH. Complete waist of 4hrs. New tire never came in and had to go to Discount Tire to rotate out my spare. This was a no brainer IMO & you lost a customer.
Business response:
We apologize for the inconvenience and frustration you experienced during your recent service appointment. Your satisfaction is important to us, and we deeply regret any inconvenience this may have caused. Our goal is to provide efficient and effective service to our customers, and it appears that we did not meet those expectations during your visit. We appreciate your feedback and take it seriously. To address your concerns more effectively, we kindly request specific details about your service appointment and the handling ... read more
Dreadful. Arrived at 6:45 AM to get the first appointment sat for two hours. Never again.
Business response:
We appreciate your feedback regarding your recent service appointment, and we apologize for any inconvenience you experienced due to a long wait time. Your time is valuable, and we understand that extended appointment durations can be frustrating. We are constantly working to improve our service processes to provide more efficient and timely appointments for our customers. Your feedback is essential in helping us identify areas for enhancement. If you have any further concerns or would like to discuss your experience in more... read more
Worst dealership for sales or service. Too much info for this small space. I have bought my last 2 vehicles and had all service done by the dealership, they do not value us as customers, the service manager is bombastic and combative and the GM of the dealership is aware and chooses to ignore feedback. I will NEVER go back to this dealership again. PERIOD.
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Excellent service and timely.
Business response:
We are so glad that we provided excellent service in a timely manor! We want to understand why you chose to give us a 1 star rating. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.