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Richardson Chrysler Jeep Dodge Ram Service
- Auto Repair
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Absolutely horrible experience! Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, ... read more
Don't use this dealership. Don't use this dealership. They are not honest. Made an appointment to bring in my 2022 Wagoneer (also a very troubled model) at 7:30am on a Tuesday morning. Principal work needed was an oil change and the rear tailgate would not auto-shut. Never received an update call over the three days so I called three times myself, each time being told it was with a technician. Finally realized they were lying to me and I went and picked up the car on Thursday afternoon. The invoice says "not enough time to a... read more
Business response:
We sincerely apologize for your experience with our dealership. It is concerning to hear about the lack of communication regarding your Wagoneer service. We strive to provide timely updates and quality service, and we regret that we fell short in this instance. Please reach out to Jeff Renfro, our Service Manager, at 972-865-8600, so we can address your concerns directly and work towards a resolution.
We found what we believed could be our next car. We found what we believed could be our next car. We got pre-approved by our credit union and had $6,000 down. We drove it, tested overnight, and the next day in trying to close the deal... they add a couple of thousand dollars for a tire warranty - that we didn't want - and refused to take it off, saying it was their policy and that it was disclosed on the website. Then they refused to take our financing, saying Quote: "We are extremely competitive in our rates here, we cannot... read more
Business response:
Thank you for your feedback. We’re sorry to hear about the issues you encountered during your recent visit. It’s disappointing to know that our business practices did not meet your expectations, and we understand your frustration. To discuss your experience further and address your concerns, please reach out to Danny Easton, our General Manager, at Deaston@vtaig.com. He is committed to resolving issues and improving our customer service. We appreciate your input and hope to have the opportunity to make things right.
I purchased a used late model truck from this dealership I purchased a used late model truck from this dealership and when I got home and cleaned the truck up I noticed the entire hood is covered in hail damage. I didn’t see it when looking at the vehicle before I bought it. I’m not sure if this was not noticed in the dealerships inspection but this damage was not disclosed to me.
Business response:
Thank you for bringing this to our attention and for giving us the opportunity to correct the situation. If we may be of further assistance, please contact our General Manager, Danny Easton, at Deaston@vtaig.com.
Oil filter got a little loose and started dripping oil, Oil filter got a little loose and started dripping oil, all it needed was to be wiped off and hand tightened. Cost 130 dollars for about 5 minutes of work. I do NOT recommend coming here for simple fixes as they will squeeze every cent from you that they can. Take your car to a real mechanic to get it assessed and only bring it here if its something covered under warranty. For a bit more detail i was quoted an initial price of 102 dollars for the service, i was told tha... read more
Business response:
We deeply apologize for the negative experience you had. Providing transparent and fair service is paramount to us, and we regret any frustration or disappointment you experienced during your recent visit. Your feedback is incredibly important to us, and we want to address your concerns promptly and effectively. We encourage you to contact Jeff Renfro, our Service Manager, at 972-865-8600. Jeff is committed to ensuring customer satisfaction and will work diligently to address any issues you may have encountered. We apologize... read more
I purchased my truck from you guys. I purchased my truck from you guys. I will never bring it there again for service. They tell you how much it cost for the service but they’re not telling you the parts and labor I don’t understand how can you charge for labor for Every individual thing they did they don’t tell you they charge you for labor I had my differential changed oil change filter changed each one of those are different labor fee I pay more for labor differentials they said 199 they not telling you it cost $89 on top... read more
Business response:
We appreciate you taking the time to share your feedback regarding your recent service experience with us. We're truly sorry to hear that your experience did not meet your expectations and that you encountered difficulties with the transparency of our service pricing. Your concerns are important to us, and we strive to ensure clarity and transparency in all aspects of our service process. We apologize for any confusion regarding the breakdown of costs for parts and labor. To address your concerns and provide further clarific... read more
Typical dealer service experience. Typical dealer service experience. They’ll get the job done, it’ll take 3x longer than another shop and cost 3x as much. They charged me over $100 more than they confirmed with me on the phone, “extra fees”. 200% markup on the new part. And had to deal with 3x different service dept people vice one person handling the service case. It’s the dealer, they’ll fix it but it’ll cost you an arm and a leg every time.
Business response:
Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that your experience did not meet your expectations. At Richardson CJDR, we strive to provide efficient, transparent, and cost-effective service for our customers. It sounds like we fell short in several areas, including the service time, communication about additional fees, and the number of service representatives you interacted with. We understand your frustration. We'd appreciate the opportunity to review your ser... read more
I picked up my vehicle and my dash cam had been I picked up my vehicle and my dash cam had been disconnected at the camera and the cigarette plugs in the car were unplugged as well. I had wires hanging everywhere. I never would have looked at my dash cam footage, but I did because it was disconnected. After reviewing the footage my vehicle was taken on a 15 min joy ride while the tech talked on his phone and shouted profanities at other drivers. Some quotes from the drive that really stuck out. “Do you want to eat Wendy’s” “... read more
Business response:
We are incredibly sorry to hear about your experience at our service department. The behavior you described falls far short of the standards we expect for our staff and the service we provide to our customers. Disconnecting your dashcam and using your vehicle for personal errands are absolutely unacceptable. We take this matter very seriously and are committed to a thorough investigation. To understand the situation fully and take appropriate corrective action, we kindly ask you to contact our Service Manager, Jeff Renfro, d... read more
Worst experience of my life. Worst experience of my life. Traded in a perfectly good vehicle because I wanted to get back into a truck. Within 24 hours the touch screen for the truck started experience "ghost" issues, where essentially the radio was unusuable. I reached out and informed my salesman Iyad of the problem, and he assured me I could bring the vehicle back in and it would be taken care. I proceeded to bring the vehicle in the following day, where to my surprise, Kortez and the service department laid out a detaile... read more
Business response:
Thank you for sharing your recent experience. We sincerely apologize for the frustration and inconvenience you encountered with your new truck and the touchscreen issue. We understand how disappointing it must be to experience problems within 24 hours of purchasing a certified pre-owned vehicle. We take all customer concerns seriously. Our General Manager, Johnny Cantrell, is committed to addressing your concerns and ensuring a swift resolution. He can be reached directly at jcantrell@vtaig.com to discuss this matter in deta... read more
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram Service
How is Richardson Chrysler Jeep Dodge Ram Service rated?
Richardson Chrysler Jeep Dodge Ram Service has a 4.4 star rating with 390 reviews.
When is Richardson Chrysler Jeep Dodge Ram Service open?
Richardson Chrysler Jeep Dodge Ram Service is open now. It will close at 7:00 p.m.