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Richardson Chrysler Jeep Dodge Ram Service
- Auto Repair
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Less-Than-Ethical Practices. Use Caution. Let me begin my saying that I do really enjoy the truck I purchased. However, I generally don't like the car buying experience because car dealerships have a reputation for less-than-ethical tactics so I constantly feel I have to be on my toes – hard to do for 5 or 6 hours. This particular interaction only helped solidify that reputation in my mind. I have several issues, but the main one that seems "scammy" to me relates to Dealer Added Options. I came in under the pretense of the o... read more
over promised - failed to deliver We spent 6 hours at the dealership, and 2 hours of that was waiting on a finance person so we could finish the deal. the vehicle wasnt on perm so we were told it would delivered Monday, we were there on a saturday. This was fine, we left our trade in vehicle at the dealership and left. Monday came and I checked in with the Sales rep and Sales manager, both said the vehicle was there and being detailed and inspected. Then I was told it would be delivered Monday late evening, this was fine bec... read more
Incompetent dealership Man if I could give this place a negative 5 stars, they truly deserve it. So today (December 5, 2018) my wife went to the dealership to buy a 2016 Dodge Journey that was white with black rims. On Dec 4, 2018, my wife emailed the dealership and confirmed with a salesman that the vehicle was there. We were already approved through our bank and submitted our driver license and other info to the dealership. The reason for this was to speed up the process because I did not want to waste time at the dealersh... read more
Regret buying anything from Richardson Jeep The worst I've ever experienced. I bought a new Jeep Grand Cherokee from Richardson Jeep. It broke down 2 days later and spent 35 days in the shop while Chrysler Jeep technicians made repeated guess attempts to fix the problem. Eventually, they replaced enough parts that the problem resolved, but were never able to pin point the cause. I called Richardson Jeep repeatedly during this process and, while they offered absolutely no assistance at all, was at least assured that they... read more
Terrible Service by Finance Department Associated with my daughter`s first car buying experience will be the great customer service provided by James Stewart, Sales Consultant, Preowned Sales and the TERRIBLE customer service provided by the Finance Department;notably Josh Owens. We bought an Audi Q3 and I would rate the customer service by James Stewart as A+. We found the car Thursday night, 12/14/17. The only thing left was to complete the sales paperwork the next day. Financing was already in place with our credit union ... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to me at your earliest convenience so I can resolve this matter for you: Max Millender, 214-718-9465.
Purchase vehicle I traded a vehicle in when I got there they had my trade valued at 15 instead of the 19700 we had agreed to on the phone. Told them I had three dealers offer the 19,700 in three weeks. Just didn't have the color I wanted. That is why I drove the 9hr to your dealership.. Figured he was playing me for a fool. Told him I'd leave without the truck an he said, But you drove a long way. I told him I could drive the long way back without it. He got up an said let me ask if I can get you more. Came back and said he ... read more
Business response:
Larry, thank you for taking the time to bring this negative experience to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to me at your earliest availability so I can resolve this matter for you: Max Millender, 214-718-9465.
Joyride I took my truck in because of what I thought was a broken window seal that kicked up noise on the road (I just bought it a week ago). Two of their workers took it for what was essentially two separate joyrides on the highway only to tell me that there was nothing wrong and waste my gas (1/8th of a tank). Then they tell me that they wouldn't reimburse me for what they used! What a waste of time and money!
Business response:
Floyd, thank you for taking the time to bring your negative experience to our attention. I did have the opportunity to pull up your history and I would appreciate the opportunity to discuss your recent service visit with us and try to make things right. At your earliest convenience, please reach out to me so we can address your situation: Max Millender, 214-718-9465.
Worse experience ever trying to buy a vehicle I signed papers to buy a specific truck, then an hour later they said someone else signed just before me. They showed me a different pre-owned certified truck that was newer and fewer miles and offered a good deal because of what happened, so I signed to buy that truck for $50K+ total out the door. While waiting to sign the loan papers the guy getting the truck ready ran the truck into the side of the building and messed up the back right fender really bad. It took 3 weeks for th... read more
Business response:
Ken, this is not the experience we want for our customers or the level of service we expect from our team, and we apologize. Customer service is our top priority and we would like to make it up to you and address your issue. Please contact me at your earliest convenience: Max Millender, 214-718-9465.
Only go if you have outside financing! Went in with preapproval for financing. Expected it to be "easy" as far as car buying goes. It was the worst experience we've ever had. The salesman and buying the car was great, it was financing that ruined it. We were there 6.5 hours with two young kids. 3 5 of that was just financing. They kept giving excuse after excuse on why they couldn't use our preapproval and the interest rates kept changing every time they brought us new numbers and nobody could explain why. There were four di... read more
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram Service
How is Richardson Chrysler Jeep Dodge Ram Service rated?
Richardson Chrysler Jeep Dodge Ram Service has a 4.4 star rating with 390 reviews.
When is Richardson Chrysler Jeep Dodge Ram Service open?
Richardson Chrysler Jeep Dodge Ram Service is open now. It will close at 7:00 p.m.