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Richardson Chrysler Jeep Dodge Ram Service
- Auto Repair
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible place horrible service Short and sweet they are horrible about helping with anything other than signing on the line. Price is decent but sales and service department needs some work.
Business response:
Hey there. We're sorry that you've had this experience. Your comment means a lot to us, and we'd like a chance to discuss this with you directly. We have had many satisfied customers as evidenced by our many positive reviews, and we'd like to see if there is any way we can restore your faith in our business. Please reach out to Internet Director Max Millender at 214-718-9465 or at MMillender01@vtaig.com. Thanks for allowing us the opportunity to address your complaint, and thank you for your interest in Richardson CJDR.
Not a happy Customer at all!!! I found a car online at this dealership that I liked, I had a car to trade in on the new car. My trade in was in Great condition and I was not hard up or desperate for a car, just wanted an upgrade with more bells and whistles. So I came one morning to see the car, my sales person was nice, her manager was fair as well. When I got the car I was disappointed that I could not test drive the car on the highway, just around the block. but here are my 2 problems with this car lot. 1, when my sales p... read more
Business response:
We appreciate you taking the time to write a review. We are very disappointed to hear about your recent experience and knowing that you are unhappy with the service you received is something that we take very seriously. When you can, please reach out to Max Millender at 214-718-9465 so we can learn more about your situation and try to find a way to make things right.
Terrible! Really which we have had bought this jeep in plano, i can't stand the service department here, they act upset everytime we come in. The plano jeep is way better FYI
Business response:
John, our Service Manager, Stephen Bentley, would like to speak to you regarding this concern. He can be reached at SBentley@richardsoncjd.com.
WORST EXPERIENCE EVER THE WORST CAR BUYING EXPERIENCE EVER. THESE GUYS WILL DECEIVE YOU WITH ALL THEIR DEALER ADD ONS. FROM NITROGEN IN THE TIRES TO THEIR EXTENDED WARRANTY PROGRAMS. THEY TOOK ALL THE PLEASURE OUT OF BUYING A NEW CAR. I WILL NEVER DO BUSINESS WITH THIS CORRUPT DEALERSHIP AGAIN. BTW THEY ARE OWNED BY BERKSHIRE HATHAWAY. ASTOUNDING THAT THIS STILL GOES ON IN THE INDUSTRY. I DID BUY THE VEHICLE BECAUSE IT WAS THE ONLY ONE I COULD FIND IN THE DFW AREA. I DID NOT FALL FOR THEIR TACTICS. GET EDUCATED AND PREPARED ... read more
Business response:
Hello, we appreciate you taking the time to post feedback about your buying experience. We apologize if you felt deceived or mislead in anyway and we would like the opportunity to discuss your visit further. Please contact Max Millender at 214-718-9465 at your earliest convenience.
Great People, Except One!!! I came to the dealership yesterday to have my wife's truck, that she purchased there used, serviced (oil change). She is out of town for two weeks, so I was going to have this done for her while she was gone. This oil change was supposed to be complementary (per my wife). So I pull into the service drive, where I was greeted by a service writer to whom I explained this to. He kindly stated that I needed to go over to the used car lot to speak with them, and have them call him to confirm. So, I dri... read more
Business response:
Brad, We truly regret this issue. Please contact me at the dealership and I will get the issue resolved for you. Thank you again for your business, Max Millender Internet Director Richardson CJD mmillender01@vtaig.com 877-928-9005
Rude Customer Service, Unprofessional People, This was by far the worst experience I ever had. My sales person was incompotent and unprofessional. She was new to the car selling process and had I known this I wouldnt have wasted my time with her. I told them upfront I dont like to waste my time and that I had just gotten off work at 4:30, I didnt leave out of this place until almost 9pm, after being there since 4:30. Alex was an ok guy he introduced himself and was honest. Mallory is unprofessional and unknowlegable on how t... read more
Dishonesty not ok My daughter is 15 and we're looking for a used car for her. She found a used car online at Richardson CJDR that she liked, so she called RCJDR twice to make sure they had the car there for us to go test drive. They said they did. Because we live an hour away in Flower Mound, I also called and spoke with Chipper to make sure that the car was actually on the lot. He said it was. I clarified that we are driving an hour to get there, so I want to make sure that the car is there and available to test drive. His ... read more
Business response:
Dear Tonya, We're truly sorry that the car you traveled to our dealership for was not there. Unfortunately, situations do come up and we have to send cars to auction sooner than anticipated. We apologize for any inconvenience this may have caused. We would like for you to give us another chance to prove that you are a valued customer here at Richardson Chrysler Jeep Dodge Ram. Please reach out to Max Millender(MMillender01@vtaig.com ) to discuss a resolution.
Disappointed The only reason that I've given them 1 star is because there isn't a 1/2 star option. Where should I start? How about the six hours it took for me to purchase my vehicle? That's a great place to start. I walked in with a list of used vehicles from their website that I was interested in. I test drove three of them and then made a decision. Granted this process took approximately 90 mins (not a problem), it took an additional hour and fifteen minutes for me to go from used car sales to finance because I haggle wit... read more
Business response:
Jeffrey, I wanted to apologize for your time delay in getting through finance. It seems we had a very difficult time getting a bank to cover the note due to some bumps and bruises in your credit. I know the finance director had to make several calls to get you approved and that often can be a big delay. Regards, Max Millender Internet Director Richardson CJD
When it comes to sales and service, they FAIL! Avoid this dealership. I have experienced both their sales and service sides, and can say there are better places to buy and service your vehicle at. I won't go into to details because we are still attempting to resolve an issue with them related to damage they caused to our vehicle while there for service, and I don't won't to inspire any retaliation on their part. But as far as sales go, the poor kid who spent 30 minutes running around the lot looking for the truck we found li... read more
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram Service
How is Richardson Chrysler Jeep Dodge Ram Service rated?
Richardson Chrysler Jeep Dodge Ram Service has a 4.4 star rating with 392 reviews.
When is Richardson Chrysler Jeep Dodge Ram Service open?
Richardson Chrysler Jeep Dodge Ram Service is open now. It will close at 7:00 p.m.