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Richardson Chrysler Jeep Dodge Ram Service
- Auto Repair
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On Saturday Dec 16, I went to buy a charger from them, On Saturday Dec 16, I went to buy a charger from them, trade In a 2019 corvette, long story short, Iyad the sales guy and I agreed on a price for the corvette and the charger, wen to me with Mike in finance, talked about warranty and prices, rushed me through thie signatures, which I made a joke about it that he is rushing me before I change my mind, just to find out the next day that Mike added 5k to the total amount without telling me. When I talk to him Monday he said... read more
Business response:
Hi Mustafa, we appreciate you taking the time to share your experience. We understand the frustration you felt regarding the pricing miscommunication. While we can't change the outcome, we appreciate your feedback and will use it to improve our processes moving forward. Thank you.
Go Somewhere Else If you like to be ripped off then this is the place for you. I dropped my vehicle off for repairs. Communication is lacking unless you push for it. They will give you a long list of other expensive things not related to why you are there. They are also very high priced for repair costs and put added "misc" fees on your bill. I found a place $200 cheaper for the repairs but to move my car I was told I would owe $195 just for the diagnostic fee. I will never do business with them again.
Business response:
Thank you for your feedback regarding our service pricing. We are sorry to hear that you were not satisfied with the cost of your service. We strive to provide competitive and fair pricing, and we understand that customers have different budgets and expectations. We are committed to transparent pricing and providing detailed estimates before any work is performed. Please contact Johnny Cantrell, at jcantrell@vtaig.com and we will do our best to make this better. We appreciate your business and hope to have the opportunity to... read more
Be careful There is no car which show in the online. I called for the used car. They talked that car is available. However I could not see that car....
Business response:
We apologize for any inconvenience caused by the unavailability of the car when you visited our dealership. We strive to provide a seamless and enjoyable car-buying experience, and we regret that we fell short of meeting your expectations on this occasion. While we make every effort to ensure that the vehicles listed on our website and in our inventory are available for viewing and test driving, there are instances where a car may become unavailable due to various reasons, such as it being sold, undergoing maintenance, or be... read more
Questionable online price advertising Price quoted online and confirmed in an email was NOT the price on the offer sheet. Suddenly there are “options “. In today’s online world why would they continue to use misleading tactics to try and get you to pay more once you are on the lot? Bye Bye.
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
Appalling Experience - The Worst Left 2 messages for the GM 3 business days ago. No call back. Left several messages for Service Manager. Will not call back. After replacing the display unit above the console, the backup camera works intermittently. With intricate and complicated wiring, I asked the service department to check their work. I didn't know if the part was defective or if a loose wire could be causing the problem. At point of pickup, they wanted me to pay them $300 for checking their work. I disputed this unautho... read more
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
Don't bother. Salesmen are rude and lie to you. Don't waste your time even trying to buy something here. Can't get a human on chat. First salesman was polite, sent him a build sheet I had and never hear from him again. He even ignores my texts. After two days, call back and another salesmen was polite, up until I told him I had an FCA Control Number through my work. Suddenly he needs to go speak to a manager about my call and he'll call me back. What a shock, doesn't call back. When I call, he answers the phone and then he l... read more
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
very disappointed I tried to purchase 1-2 vehicles from this dealer. I was completely blown off by a salesman, than a sales manager and finally the general manager. I'm at a loss? Only thing I can imagine is that they don't sell to out of state buyers, even though I advised them I would fly down and pay cash or finance thru them, whichever they prefer. Nobody would return my calls or email.
Business response:
Kurt, thank you for your feedback. We never want a customer to feel ignored while trying to work with us. We would like to speak with you about earning back your trust. We have sent multiple emails to the address that we have on file, and our records show that we have called and spoken with you. What is the best way to reach you?
Wasted half a day Drove 1 1/2 hours to look at a car that I had talked to a salesman about before I headed that way , to get there the car was gone!!!!! But I guess this might be a technique that they use to get people to the dealership! And I’m self employed and I left work but it might be a sign that this wasn’t the right car for my daughter!!!
Business response:
Rod, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
Poor customer after repair Took my truck for a new transmission, transfer case, and drive shaft. upon picking up my truck and drove it for less than a week parts fell off my truck. contacted the service department, send pictures and receipt of new parts and there has been no resolution. i has been over 3 weeks since I first contacted them. tried calling the general manager and the service manager, have not received any type of responds. They were more than happy to receive my full payment. once i drove off the happy customer... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram Service
How is Richardson Chrysler Jeep Dodge Ram Service rated?
Richardson Chrysler Jeep Dodge Ram Service has a 4.4 star rating with 390 reviews.
When is Richardson Chrysler Jeep Dodge Ram Service open?
Richardson Chrysler Jeep Dodge Ram Service is open now. It will close at 7:00 p.m.