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Ridgway Lodge and Star Saloon
- Hotels
- Ridgway, CO
About this business
Location details
373 Palomino Trail, Ridgway, CO, 81432, United States
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BOOKED AND PAID FOR BUT NO ONE ON THE PROPERTY TO CHECK ME IN. SLEPT IN PARKING LOT IN MY CAR. Being approved for check in and no one around to check me in. Nothing I booked and there was no one to check me in. Still sitting in parking lot in the cold
A So So Stay Besides the breakfast menu, or lack of, our room smelled very musty and there weren’t many electrical sockets to plug things in. The one in out bathroom was loose and my wife was concerned about using it. For the price of staying, you would think they may have had some type of better continental breakfast, besides coffee, tea, some packaged muffins and a few apples. The price is similar to other motels, that offer a wider array of breakfast options. We were pointed in the direction of other local restaurants tha... read more
Business response:
Hi, David, Thank you for your feedback about your stay with us - we appreciate all of the details. We do not offer a continental breakfast and do not advertise one. We offer grab-and-go options at the front desk (breakfast sandwiches) for a fee, while fresh fruit, granola bars and coffee is available to our guests for free. We are bummed to hear this wasn't satisfactory enough for you. We hope you can join us again soon.
Fair The pillows were not comfortable, price is high for quality and amenities. Location
Business response:
Hi, William, Thank you for staying with us. We are one of the most affordable hotels in the region, so we are bummed to hear about your issue with the price. We are happy to hear you enjoyed the location.
a bit of a ripoff it is very old and needs updating and it was way too expensive for what it was location
Bad
Fair Lack of info given at desk. Location was good
Business response:
Hi, Lisa! We are glad you enjoyed the location of the Ridgway Lodge. We'd love to hear more about your front desk experience and what went wrong - please let us know. Thank you for staying with us!
Very Poor The place is under construction so everything is dirty. I asked for nonsmoking and the smell of smoke hit me as I openned the door. Location was great
Business response:
Hi, Cranston! Thank you for staying with us at the Ridgway Lodge. We think we have a great location, too! None of our rooms are smoking rooms, so we're upset to hear that your room smelled of smoke. We will look into that immediately. We are currently remodeling our restaurant and a few of our rooms, but are doing our best to keep the remainder of the hotel construction-free! Thank you for understanding.
Suited to corporate clients Hotel insists you register a credit card for anything extras you mu have during stay & charges $1 for doing so, even if you don’t need extras. The air conditioner unit in room could not be left on due to the noise. location . large room.
Business response:
Hi, Gary, We're bummed to hear about your experience with the air conditioner. We do not charge for any extras if you do not use any; the $1 is simply a pre-authorization from the CC and will drop off. We only hold a card for incidentals, which is standard. We are glad you enjoyed the location and room. Thank you for staying with us!
Room fine but absence of hot water was a serious issue. No hot water. The phone didn’t work, had to walk to front desk to discuss the problem. Staff unable to promise a room change would resolve the hot water issue. Also noticed the toilet ran but it worked. The main issue was lack of hot water. Nice location
Business response:
Hi, Elizabeth! We are so sorry to hear about your experience with the hot water. This is not our standard and we apologize you had anything less than a stellar stay. We're addressing it. Come back and see us again soon.
Frequently asked questions about Ridgway Lodge and Star Saloon
How is Ridgway Lodge and Star Saloon rated?
Ridgway Lodge and Star Saloon has a 4.2 star rating with 2,417 reviews.
When is Ridgway Lodge and Star Saloon open?
Ridgway Lodge and Star Saloon is open now. It is open 24/7.