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Ridgway Lodge and Star Saloon
- Hotels
- Ridgway, CO
About this business
Location details
373 Palomino Trail, Ridgway, CO, 81432, United States
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Fair
Bad
Meh We got locked out of the hotel and the number on the door for if you got locked out went straight to voicemail. We asked them to clean our room because they forgot and they forgot the second day as well. We were there 4 days and they only came in and cleaned it once. We werent told the pool and hot tub wasnt working so that was a bummer. Some of the staff seemed like we were bothering them when we asked questions and not so welcoming. However one of the gals was very sweet and kind. We apperciated her. Nice hotel. Nice b... read more
Business response:
Thanks for taking the time to leave a review! We updated our cleaning policies due to staffing and COVID, and that is noted in your booking confirmation. We hope you find a more suitable place to stay on your next visit to town!
Bad
Fair
Wish the hot tub and sauna worked. One of the reasons we booked here.Other than that it was good. They never told me the hot tub and sauna was not working when I booked my stay.
Business response:
Hi, Michael, We apologize for any inconvenience our hot tub/pool closure may have caused. We are working on remodeling it this winter and hope to have it up and running again in the spring!
Poor
Disappointing stay in an otherwise very good room due to large-screen TV in saloon. This is a difficult review for me to write. I sincerely like to give upbeat, positive reviews of lodgings, especially since the pandemic has been hard for everyone. And I will say that my room, #201, was impressive: amazingly spacious with a jacuzzi. However, the room’s location above the saloon’s HUGE screen TV proved problematic. I of course don’t know how many times this has occurred—but the night clerk apparently left the front desk and d... read more
Business response:
Hi, Joan, We are so bummed to hear about your experience. We can assure you this is a rare incident and we are so sorry it ruined your experience with us. We hope you can return and stay with us again soon.
great stay the cleanliness could be upgraded…. location and the bar in the lobby
Business response:
Hi, Holly! We are glad you enjoyed our location and bar. We're bummed to hear you weren't happy with the cleanliness - next time, just let us know and we'll take care of it!
Frequently asked questions about Ridgway Lodge and Star Saloon
How is Ridgway Lodge and Star Saloon rated?
Ridgway Lodge and Star Saloon has a 4.2 star rating with 2,417 reviews.
When is Ridgway Lodge and Star Saloon open?
Ridgway Lodge and Star Saloon is open now. It is open 24/7.