This profile has been claimed by the business owner or representative.
RingCentral Contact Center
About this business
RC Experience was Smooth SailingUse Cases and Deployment Scope - I used it for manual dialing in a previous cold calling projects. I had a bit of a problem when it was connected to a CRM called Hubspot. It always laggyPros - it is very user friendly -audio recordings are accessible -it's easy to useCons - it is always lagging when I use it inside HubspotLikelihood to Recommend - I like that it is user friendly. Very easy to log in and out. Audio recordings are easy to find and download. Call history is available too so it is... read more
Transforming Personal Injury with RingCentralUse Cases and Deployment Scope - In our firm we use RingCentral Contact Center to communicate with Clients, Insurers, Medical Providers, we also use it for virtual conference, specially for those days in which we're at court, to coordinate our efforts to succeed in the representation process for our clients, RingCentral Contact Center is convenient as it's allows our office to manage facsimile transmissions effortlessly and it integrates perfectly with our CRM providing us excelle... read more
RingCentral Contact Center MaxUse Cases and Deployment Scope - We use RingCentral Contact Center MAX daily for out Call Center. The dashboard helps us to see phone activity, and we use Interactions to pull recorded calls as needed.Pros - Dashboard -setting up a new agent -MVP - messagingCons - Allow supervisors to change phone status for agents -combine RingCentral Contact Center max and mvp keypadLikelihood to Recommend - Smaller team of agents I think it works well. The delay using presence sync is not the best. Sometimes ... read more
A tool that connectsUse Cases and Deployment Scope - I use RingCentral Contact Center as a main tool to our business product in terms of communicating and generating sale through phone calls or voice mail. It address problems such as concerns to our product and escalating customer issues by phone call, RingCentral Contact Center is our tool to make the communication between consumer and agents happen.Pros - Inbound Call -Voicemail -TransferCons - It can be improved in terms of design and layout -Minimization on desktop scree... read more
RingCentral - Great For Sales Team with Large TerritoriesUse Cases and Deployment Scope - RingCentral is an incredible tool to have a phone line, or multiple phone lines, set up across your sales team via your phone/computer. I use it to make calls and to receive calls from customers all over the United States, and it does an incredible job of keeping everything together.Pros - Allows multiple area codes -Allows calls to be routed properly -Can also use text messagingCons - Price could be a little bit lower -A few out of the... read more
RingCentral Contact Center ReviewUse Cases and Deployment Scope - RingCentral Contact Center, internal communications via call and chat. Recently bought out by Belmar Pharma (looking to expand RC use). Really have very minimal issues with RC.Pros - Reliability -User friendly -Easy administrationCons - video meeting component would be niceLikelihood to Recommend - Hard to give a 10 for anything but really suites our needs. Even customer service is excellentRingCentral Contact Center Feature RatingsReturn on Investment - Custo... read more
Thanks RingCentral Contact CenterUse Cases and Deployment Scope - Well, as an Inventory Control Tech, we use RingCentral Contact Center quite a bit to either inform customer drivers of their expected load or to speak to the coordinators who process the pick up or drop off of a load. Constantly I receive calls from drivers to confirm their pick up address and pick up Unit. Using RingCentral Contact Center is very convenient because if a call is missed, all the information you need to call back is displayed. I have had no prob... read more
Very complete, happy customerUse Cases and Deployment Scope - connectivity is the best of what I have tried, very reliable, you can track the strenght of your connection in real time (very useful for digital nomads) the noise cancellation is as good as any top headset, metric reports, help center. I would say has the best of all worldsPros - stability of the app for Android and Apple devices -application managemnt for desktop -application performance overallCons - I would reorganize the main screen. you can pretty much reorg... read more
RingCentral Contact Best for Meduium Size BusinessesUse Cases and Deployment Scope - We have used RingCentral Contact Center for handling contacts and review reporting. While there were no significant issues with contact handling, we did have a few issues with the reports as some reports were not as clear as it needed to have been. Their customer service was did not offer the best support in understanding the reports. There were reports that usual receive that we no longer get such as utilization and it wasn't added in anoth... read more
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.3 star rating with 64 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open tomorrow at 9:00 a.m.