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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Best of the options but expensive and often frustrating to use Pros: Good Auto receptionist function and live chat support Cons: Not user friendly and often frustrating to use. Also, expensive
Great web based calling system Pros: Ring Central is a great web based calling system that supports businesses with their customer calling system Cons: It has some glitches especially when you have multiple calls coming in. Overall: Overall, my experience using Ring Central has been really positive. I love the call forwarding ability to transfer calls to colleagues, as well as being able to set office hours and voicemail etc. It's a great system that makes it possible to have a web based calling system that functions anywher... read more
Good product Pros: Good product with a lot of features Team like it Cons: Design and complexity of some feature Some bads integrations with third party apps
RingCentral for the Win!!` Pros: RingCentral is super user friendly, it made learning it a breeze! Cons: I least liked that I had to update my contact list, but thats more a me problem lol. Overall: Myoverall experience was great! RingCentral really outshined other programs I've used in the past
Recommend Ring Central Pros: It's calls are clear and no issues with quality of call. Cons: The set up process was a bit long and needs edits once in a while Overall: It's been good overall. I like the features available
Simple, easy, and effective. Pros: It is user friendly and allows us all of the features that we need to run smoothly. Cons: There are some bugs that occur frequently where read texts appear unread and faxes come in later than they are sent. There is some lag in texts loading but that might be a computer speed issue. Overall: I am familiar and comfortable with this system and happy to overlook the slight inconvenient glitches.
RingCentral helps our patients Pros: I like how we are able to text patients through RingCentral. A lot of our patients are hard of hearing, so they like to text and this makes it very easy to do so. Cons: Sometimes RingCentral goes down when so many users are using it. This becomes very inconvenient to contact our patients. Overall: It is dependable, good voice quality, plenty of features (more than we ever would use) at a great price point. I recommend a lot of people to use RingCentral!
RingCentral Integration with HubSpot Pros: I like that it can be integrated into HubSpot. Cons: I have not encountered such with RingCentral. Overall: We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot.
Good but expensive and Support team needs to improve Pros: It was very complete and easy to use, and the deployment was easy. Cons: Their support center was terrible, and their price was high. Overall: In terms of the application and features, they were good. It was easy to use and manage. But when you needed support, their people were not savvy. The other situation that we had was that we got charges that they couldn't explain, so it made the bill go up a lot.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 263 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is open now. It will close at 6:00 p.m.