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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Love RingCentral Pros: That you can text your clients from the app Cons: There was not much I did not like about RingCentral it is a great communication app Overall: My overall experience with RingCentral has been great!
We rely on RingCentral for the flow of our business Pros: During the chats, they are professional and friendly. We rely on quick answers to ensure there is not a lapse in efficient work as a collection agency. Cons: There is no actual phone number to reach them. You have to submit a ticket online. Overall: We do receive the answers we need to fix any issues at hand.
RingCentral Review Pros: Quality is clear, easy to navigate and intuitive GUI. Cons: initial loading takes a little while and sometimes flashes as though missed activity but not the case. Overall: Fairly positive, certainly one of the better contact centre tools I've used
Great App!! Pros: Ease of use and allows coworkers to communicate with one another. Cons: It sometimes did not operate as it should but it was only brief Overall: Overall experience was great especially when away from the office
good for remote workers Pros: this is good for remote workers to get office calls thru instead of using personal phone Cons: The lack of knowledge they often did not have the answers to help when system was down Overall: It was an ok experience good for remote workers
Great customization options Pros: We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference. Cons: We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails. Overall: We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone c... read more
Ring central review Pros: I liked how easy it was to get in touch with someone Cons: I don’t think it was super easy to use for a beginner
RingCentral keeps us connected Pros: The Contact Center is user friendly and easy to navigate. Cons: Some of the setting features can be a bit confusing but the resource center is very helpful!
Great experience Pros: It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform. Cons: Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes. Overall: Generally overall great app. I used it in 2 jobs and had no issues.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 236 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open on Monday at 9:00 a.m.