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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Great customization options Pros: We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference. Cons: We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails. Overall: We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone c... read more
Ring central review Pros: I liked how easy it was to get in touch with someone Cons: I don’t think it was super easy to use for a beginner
RingCentral keeps us connected Pros: The Contact Center is user friendly and easy to navigate. Cons: Some of the setting features can be a bit confusing but the resource center is very helpful!
Great experience Pros: It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform. Cons: Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes. Overall: Generally overall great app. I used it in 2 jobs and had no issues.
RingCentral is essential Pros: Accurate call logs and voicemail transcription Cons: Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info Overall: RingCentral makes tracking call data and responding to clients easy
Ring central review Pros: it has the ability to record calls and text Cons: Sometimes the system glitches and we are unable to get calls/text. this is rare Overall: overall experience is very good and i would recommend
Makes like easy Pros: Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities Cons: I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off. Overall: Overall really good easy to use and the calls are nice and clean
RingCentral Pros: Easy to use, easy integrations with Salesforce and Groove Cons: Can delay quite a bit, causing calls to fail
Ring Central Pros: Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages! Cons: Ring Central can be expensive and implementation can be complex Overall: Despite being expensive Ring Central offers value for your money.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 231 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open on Monday at 9:00 a.m.