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RingCentral Contact Center

4.5

About this business

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more

4.5213 reviews
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Sabrina P.'s profile image
Sabrina P. 
3 days ago

RingCentral Pros: We love that we can record calls when we need too Cons: We have not found anything we dont like Overall: Overall exxperience with RingCentral is 10/10 

Verified Reviewer's profile image
Verified Reviewer 
3 weeks ago

Convenience but with cost Pros: One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones. Cons: One notable limitation is the call recordin... read more

Jennifer R.'s profile image
Jennifer R. 
3 weeks ago

Ring central for all your calling neeeds Pros: I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails Cons: I have no complaints - I love and stand by Ring central Overall: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business 

Carter L.'s profile image
Carter L. 
a month ago

Functional and financially sound Pros: The system is wonderful, most beneficial for small businesses, pricing could be more competitive Cons: Pricing gets out of control the higher your package gets 

Shashank Y.'s profile image
Shashank Y. 
2 months ago

Best in my recruitment activities Pros: Easy and smooth app access. Real time transcription of Voice Mail Cons: UI could be a bit better. A Dark mode will help. Overall: Smooth and Fast. Calls are clear, monitoring is good 

RYAN P.'s profile image
RYAN P. 
3 months ago

Ring Central Pros: It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome. Cons: Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them. 

Allie C.'s profile image
Allie C. 
3 months ago

Ring Central Pros: I liked the privacy of phone numbers on the app. Cons: I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help. Overall: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months. 

Allie's profile image
3 months ago

Ring Central Pros: I liked the privacy of phone numbers on the app. Cons: I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help. Overall: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months. 

Osman's profile image
4 months ago

Acquire an easy contact center software Pros: The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers Cons: Sometimes it is difficult to integrate with different softwares 

Frequently asked questions about RingCentral Contact Center

How is RingCentral Contact Center rated?

RingCentral Contact Center has a 4.5 star rating with 213 reviews. 

When is RingCentral Contact Center open?

RingCentral Contact Center is closed now. It will open on Monday at 9:00 a.m.