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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Quality business phone and fax are a necessity for successful operations Pros: Ring Central is my favorite business phone software for a lot of reasons. Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls. My phone number and fax number are the same! I have never had an issue with my calls dropping. I have never had an issue with hearing an echo or having static in the line. Ring provides unbeatable clarity in every ... read more
RingCX - Useful Office Tool Pros: The AI notes for phone calls is really helpful to refer back to or share with our team. It's convenient having the forwarding and queue services on multiple devices. Cons: I really wish they would integrate autocorrect into messages and texts. It's also not easy to import contacts you may already have on a device. Overall: It's been great overall with helping to direct calls throughout the company. We utilize the notes feature to regularly tie details of a call to leads and jobs.
Worth the money Pros: It uses wifi which enables us to have access anywhere in the world without being hampered by cell networks. Cons: The UI is not attractive and could do with beingbupdates. The app can be buggy at times which can affect calling Overall: Its been a great experience, there is a lot of functionality such as ai note taking abd recorded audio chats.
negotiator Pros: That we can use this on a app on a phone or via the computer. This helps with everyday communication. Cons: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying.
Business response:
Thanks so much for sharing this feedback. We'd like to look into this further and see the review team can assist with visibility regarding the downtime you're experiencing. Reach out to us at Review@RingCentral.com
Novice User of Ring Central Pros: I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part Cons: although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things. Overall: I don't use RingCX as much as the rest of my company because I am not on the phones consistently like most staff. When I have used it, I found it to be user friendly and I could navigate what I needed without too much difficulty. There a... read more
Very good!!! Pros: What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard. Cons: What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools Overall: My overall experience with RingCX was positive. The platform provided a unified, easy-to-use solution for managing customer interactions across multiple channels.
Easy to use with many access options Pros: I like that I can use my phone to call in when I cant or dont have speakers and a camera Cons: I like the phone in option but it is a lot of codes and passwords but I understand for security Overall: very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session
Highly Remommended Pros: High quality voice calls, have never used video call option so not aware about this feature. Easy to make calls and leave voice mails. Cons: Setup was bit complicated and needed IT help. Overall: I like the popup feature from the extension that appears whenever I hover my cursor over any contact number. It makes using RingCentral quick and effortless.
Overall it was acceptable Pros: Once it was setup, it was generally pretty simple to use Cons: Setup could be difficult, had trouble with some dropped calls Overall: Overall, the experience was good. No major issues. No more dropped calls than a standard service provider, but did expect it to be slightly better
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 263 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open at 9:00 a.m.