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RingEX
About this business
Expensive service with poor support Pros: Good variety of feature, if you can get them to work. Cons: High price. Philippine phone support that could care less how their poor phone service affects your business. Been paying for 3 months and still haven't been able to make or receive a call without some sort of connection issue. Leigh (no last name given) from the cancellation was very combative in allowing me to terminate my service.
Trick you into evergreen contract with faulty service. Pros: - Ring Central App - Text Messaging Availability - Easy Setup Cons: - Service doesn't work - Customer Service (Can't even get responses half the time) - Evergreen contract they will not let you end without years notice.
Software worked poorly. Customer service was even worse! Pros: If it worked properly, it would have some nice features to organize our small startup business. Having an online portal is a nice feature. Cons: We lost several days of work, which is money lost, due to Ring Central. Calls would not go to who they were suppose to. Being a small business, it was very important that this software was reliable, but it seemed like we had a different problem each day. When we would reach out to their Customer Service, which was outso... read more
Cannot recommend due to incredibly poor service, clunky feature set. Pros: RingCentral allows you to make calls consistently. In the 2+ years of use, I cannot recall a time where we experienced any downtime. RingCentral also allows you to easily and quickly purchase vanity phone numbers. Cons: Customer support is incredibly poor and challenging to obtain. Technical support was never able to assist, and alway deferred to my account executive, who would consistently take a full 5 business days to respond to any inquiry. RingC... read more
Bad experience. Would not recommend. Pros: - Has a lot of features. Too many in my opinion. - Product sounded really good from marketing material Cons: - Very difficult product to use. - Not as easy as everyone made it seem. - I thought the AM would be more helpful.
It provides the core of what it's supposed to, but call quality customer support isn't great Pros: I like being able to have multiple phone numbers for different purposes. It helps me determine where calls are coming from, which is helpful from a sales perspective. Cons: Call quality isn't great. Calls are frequently dropped and the app went down several times. The mobile experience isn't great. When calling with multiple owned numbers, the flow from finding your contact to choosing what number to call from is annoying. Cust... read more
In my experience, the customer service was not that consistent. Pros: I like that this software offers so many features and that it operates on an established platform with an overall good reputation to back it up. Cons: Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.
Ring Central is far from my first choice for VOIP Pros: I do like the voicemail feature and how it is sent to my email. It makes it easy to keep track of missed calls. Cons: It drops connection far too often. It frequently will say it's "reconnecting". It also rarely gives me the ability to transfer calls to my coworkers when necessary. Overall, it's just inconsistent. Overall: I did like being able to give my clients a direct number rather than an extension, but that didn't outweigh the issues I had with the product.
Customer Support has gotten bad Pros: Features, easy to use Cons: Customer Support is almost non-existent. It is a waste of time to call them. Overall: I have used them for 10 years. In the past few months, several of my phones have had issues. Actually, 6 out of 8 phones weren't working. When I call tech support there is always an issue. They can't fix it, they are going to call me back but they don't, they need to get a manager, we get disconnected, etc. After I spent calling them 3 days in a row I gave up and am canceling... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,613 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.