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RingEX
About this business
It provides the core of what it's supposed to, but call quality customer support isn't great Pros: I like being able to have multiple phone numbers for different purposes. It helps me determine where calls are coming from, which is helpful from a sales perspective. Cons: Call quality isn't great. Calls are frequently dropped and the app went down several times. The mobile experience isn't great. When calling with multiple owned numbers, the flow from finding your contact to choosing what number to call from is annoying. Cust... read more
In my experience, the customer service was not that consistent. Pros: I like that this software offers so many features and that it operates on an established platform with an overall good reputation to back it up. Cons: Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.
Ring Central is far from my first choice for VOIP Pros: I do like the voicemail feature and how it is sent to my email. It makes it easy to keep track of missed calls. Cons: It drops connection far too often. It frequently will say it's "reconnecting". It also rarely gives me the ability to transfer calls to my coworkers when necessary. Overall, it's just inconsistent. Overall: I did like being able to give my clients a direct number rather than an extension, but that didn't outweigh the issues I had with the product.
Customer Support has gotten bad Pros: Features, easy to use Cons: Customer Support is almost non-existent. It is a waste of time to call them. Overall: I have used them for 10 years. In the past few months, several of my phones have had issues. Actually, 6 out of 8 phones weren't working. When I call tech support there is always an issue. They can't fix it, they are going to call me back but they don't, they need to get a manager, we get disconnected, etc. After I spent calling them 3 days in a row I gave up and am canceling... read more
Horrible Customer Service - Sneaky Sales People Pros: Calling linked with Zoho Cons: Customer Service and Sales Support Overall: Extremely poor customer service and sales. Will lie, steal and cheat. Their prices are high too. Claim they're the biggest but that definitely does not mean the best. Don't ever expect to speak to anyone in the US.
Lackluster support, misleading plan details. Most of these reviews are suspicious... Overall: All these glowing reviews are suspisious. From a user of many years I can say that although their prices seem good, be very VERY careful. I was misled into thinking the minutes would roll over, was told not the case only after years of service. After an hour on support line they offered to move me to a more expensive plan. Wow....thanks. When I agreed only if I get a month of free service or more minutes for this moneth to compensat... read more
Treated poorly after many years of service Overall: With over 6 years of service today I saw just how poorly they treat customers that I've been with them a long time. They have no concept of long-term value of a customer and lost me for good and now I will share the poor experience with as many people as possible .
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,561 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.