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RingEX
About this business
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system har... read more
Not worth the complete disregard Pros: That there was an app and we could answer/communicate away from the office. Was supposed to be easy and affordable.. it wasn't Cons: The total disregard for our concerns and issues. The customer service is sorely lacking and I feel we were lied to just to get our foot in the door. Overall: $4
Buyer beware Pros: It worked ok at first. It sound good at first, but did not work out. Cons: I was unable to make or receive calls due to the poor internet service where I live,. I explained this to them and was told that it was not their problem and that they would not let me out of the contract unless I paid the a large lump sum. I sat at my computer and watched missed calls come across my screen. Please, do your self a favor and look at others. 8X8 has a no risk cancel anytime policy ( they did not work either)as does ot... read more
Ring Central is a customer service disaster Pros: When it worked, it worked pretty well. A lot of features if you could make them work Cons: Utterly terrible customer service, clunky interface, spotty service Overall: Ring Central does very little to support their customers. You'll run a gauntlet of hidden charges, careless account managers, and people who barely English. They had the gall to try to charge my credit card for another year of "service" after I cancelled the account and ported my numbers out to Grasshopper. Avo... read more
Poor Quality Product with Even Worse Customer Service Pros: I liked the automation options. However, too many glitches rendered it useless. Cons: Poor quality in calls. VERY hard to cancel plan due to intentionally difficult cancelation process. Flat out unethical. It took 3 chat supports, 5 phone calls, totaling 4 hours of my day just to cancel the software after we found it did not fit our needs. Overall: There are some great features but they have a lot of glitches to work out. Not super user-friendly. AWFUL customer serv... read more
Terrible customer service Pros: features and integration with 3rd party apps. Cons: price and service (or lack thereof). Rude staff. Overall: the website says "find a better deal, we'll match it". however upon calling, the salesperson flat out said no they do not match any competitor prices. they have the pay annual discount and that is all. Then he hung up on me. wow, if I did that in my business, I would have none.
The first number I got previously belonged to an escort service. Pros: I enjoy being able to use the app on a second device, which has no phone/data service and is only connected to WiFi, to turn it into my VOIP device. Cons: The first number I was assigned previously belonged to an escort service. I'm not sure if there is a way to fix that or check for that, but it made me wary of the service overall. Overall: I am using RingCentral to have a "Work Number" on my mobile devices, so that I know when a call coming in is busine... read more
An Inconsistent Solution For VoIP Pros: When RingCentral works, it works great - in other words, if issues do not persist within the software it can be a great VOIP with excellent clarity and call quality. Cons: Overall, RingCentral Office - VoIP is hit and miss at all times. Sometimes the program will crash in the middle of a call or while answering a call. Other times, the volume and clarity of a call will vary wildly, making every call a gamble. Overall: RingCentral Office can either be a great ally or a catastrophe depen... read more
Do Not Use Ring Central. Pros: Worst Experience, hands down. Ring Central said they could port our current number, so we signed up 3 months in, number had not been ported yet, but of course we were still paying monthly bill for RC and our previous provider. I cannot count the number of hours spend on the phone with their tech support trying to figure this out. We eventually cancelled, got our money back and went with another customer. If their system is good, we never had the chance to find out. Cons: Everything. Nothing wen... read more
RingCentral is terrible Pros: It works sometimes, some of the features that they claimed to have were actually available. Cons: They lie about their capabilities to get you to sign up for their software and when it turns out they cant provide the service they said they could they browbeat you with the agreement they lied to you to get you to sign. Massively unethical and they are perfectly ok with it. Overall: Its been terrible. Setup is a pain, but mostly our negative experience stems from the fact that during the sales pro... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,519 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.