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RingEX
About this business
Worst Support Ever Pros: I like the recording feature and how easy it is to hear recorded conversations Cons: The support is terrible. They don't have a clue about the software's ability and fail miserably when trying to troubleshoot. Simple issues take days to resolve. My dedicated "account rep" is just as bad. Overall: I've been with Ring Central for several years but have decided to switch to a different provider with US based support.
They always suggest it is your problem and not yours Pros: I liked the ease of doing video meetings. However everything else about it was poor at best. Cons: Customer service support was horrible. There is poor follow-up on issues and everything takes at least an hour to go through and the issue will still not be resolved. They don't care about your time and availability and would also call to follow up at 6pm or later even on a Friday evening. It costs too much per line to get such poor service and performance. They blame e... read more
Worst VOIP system I have ever used Pros: The pros are you can get text LOL thats really all i can think of as a "pro" Cons: This has been the most unreliable voip system i have ever used. So many cut off calls, the phone will ring and ring and you can not answer the phone on a computer or the app. Overall: I did not have a positive experience with this, mostly pissed off customers with dropped calls
Tried it but did not like it Pros: You can port your existing number or create a vanity number or you can have a new number issued to you. You can customize greetings and voicemail greeting Cons: Was too expensive and I would miss lots of calls because of this software. Customer service will make excuses. Overall: I did not have a real benefit from using this phone system and I would recommend using others. It was not for me.
What a headache! I like the idea but such a waste of valuable time spent on this. Pros: I like that it is an online phone and plugs right into my computer. I also like that I have my own phone number. Another plus is I can get messages from anywhere. Cons: Ok for the bad...customer service is horrible. The call center is in the Philippines and I've spoken with at least 10 agents who can understand English to a point, frustrating plus I am on the phone for at least an hour or more. Wast of time. Also, faxing...is in the compu... read more
Customer service has dwindled as well as the functionality. Pros: I like that this software is easy to use, and if you have a question you can usually Google it to figure out a solution. Cons: Customer service, when they answer without being on hold for 15 minutes, isn't the best. They are very nice, but it's very clear they are reading off of a script. If you ask for Tier 2 support, they can usually assist better.
Worst experience ever! Pros: The software functions for the most part. Mostly plug and play, and I could usually get someone on the phone which was quite often. Cons: The company uses shady business practices and has hidden auto renew clauses that they keep to themselves. After 4 years as a customer we are closing the business and wanted to down size or completely terminate the service. We were told we would have to keep paying for another 8 Months because unbeknownst to us they kept auto renewing our 1 year contract that we... read more
Good quality, but expensive Pros: If you are looking to get a VOIP system and you need to look around at all of the different options, most of the systems out there have the same features but some can cost you a lot more than others. They do have a great outgoing fax (email to fax) system, you set up your email address in their system to allow outgoing faxes and simply email your attachment to (faxnumber)@rcfax.com you'll get an email confirmation of the attempt and success or failure. Cons: Cost, I found a different system... read more
A nightmare for outbound salespeople, calls would drop, quality was inconsistent at best Pros: There was a decent platform for texting customers, the contacts were somewhat usable. Simple and easy to use Cons: Caller ID showed up to call recipient frequently not under what was selected, calls would drop in the middle of pitches
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,613 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.