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RingEX
About this business
Customer service has dwindled as well as the functionality. Pros: I like that this software is easy to use, and if you have a question you can usually Google it to figure out a solution. Cons: Customer service, when they answer without being on hold for 15 minutes, isn't the best. They are very nice, but it's very clear they are reading off of a script. If you ask for Tier 2 support, they can usually assist better.
Worst experience ever! Pros: The software functions for the most part. Mostly plug and play, and I could usually get someone on the phone which was quite often. Cons: The company uses shady business practices and has hidden auto renew clauses that they keep to themselves. After 4 years as a customer we are closing the business and wanted to down size or completely terminate the service. We were told we would have to keep paying for another 8 Months because unbeknownst to us they kept auto renewing our 1 year contract that we... read more
Good quality, but expensive Pros: If you are looking to get a VOIP system and you need to look around at all of the different options, most of the systems out there have the same features but some can cost you a lot more than others. They do have a great outgoing fax (email to fax) system, you set up your email address in their system to allow outgoing faxes and simply email your attachment to (faxnumber)@rcfax.com you'll get an email confirmation of the attempt and success or failure. Cons: Cost, I found a different system... read more
A nightmare for outbound salespeople, calls would drop, quality was inconsistent at best Pros: There was a decent platform for texting customers, the contacts were somewhat usable. Simple and easy to use Cons: Caller ID showed up to call recipient frequently not under what was selected, calls would drop in the middle of pitches
Expensive service with poor support Pros: Good variety of feature, if you can get them to work. Cons: High price. Philippine phone support that could care less how their poor phone service affects your business. Been paying for 3 months and still haven't been able to make or receive a call without some sort of connection issue. Leigh (no last name given) from the cancellation was very combative in allowing me to terminate my service.
Trick you into evergreen contract with faulty service. Pros: - Ring Central App - Text Messaging Availability - Easy Setup Cons: - Service doesn't work - Customer Service (Can't even get responses half the time) - Evergreen contract they will not let you end without years notice.
Software worked poorly. Customer service was even worse! Pros: If it worked properly, it would have some nice features to organize our small startup business. Having an online portal is a nice feature. Cons: We lost several days of work, which is money lost, due to Ring Central. Calls would not go to who they were suppose to. Being a small business, it was very important that this software was reliable, but it seemed like we had a different problem each day. When we would reach out to their Customer Service, which was outso... read more
Cannot recommend due to incredibly poor service, clunky feature set. Pros: RingCentral allows you to make calls consistently. In the 2+ years of use, I cannot recall a time where we experienced any downtime. RingCentral also allows you to easily and quickly purchase vanity phone numbers. Cons: Customer support is incredibly poor and challenging to obtain. Technical support was never able to assist, and alway deferred to my account executive, who would consistently take a full 5 business days to respond to any inquiry. RingC... read more
Bad experience. Would not recommend. Pros: - Has a lot of features. Too many in my opinion. - Product sounded really good from marketing material Cons: - Very difficult product to use. - Not as easy as everyone made it seem. - I thought the AM would be more helpful.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,576 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.