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RingEX
About this business
Terrible customer service Pros: features and integration with 3rd party apps. Cons: price and service (or lack thereof). Rude staff. Overall: the website says "find a better deal, we'll match it". however upon calling, the salesperson flat out said no they do not match any competitor prices. they have the pay annual discount and that is all. Then he hung up on me. wow, if I did that in my business, I would have none.
The first number I got previously belonged to an escort service. Pros: I enjoy being able to use the app on a second device, which has no phone/data service and is only connected to WiFi, to turn it into my VOIP device. Cons: The first number I was assigned previously belonged to an escort service. I'm not sure if there is a way to fix that or check for that, but it made me wary of the service overall. Overall: I am using RingCentral to have a "Work Number" on my mobile devices, so that I know when a call coming in is busine... read more
An Inconsistent Solution For VoIP Pros: When RingCentral works, it works great - in other words, if issues do not persist within the software it can be a great VOIP with excellent clarity and call quality. Cons: Overall, RingCentral Office - VoIP is hit and miss at all times. Sometimes the program will crash in the middle of a call or while answering a call. Other times, the volume and clarity of a call will vary wildly, making every call a gamble. Overall: RingCentral Office can either be a great ally or a catastrophe depen... read more
Do Not Use Ring Central. Pros: Worst Experience, hands down. Ring Central said they could port our current number, so we signed up 3 months in, number had not been ported yet, but of course we were still paying monthly bill for RC and our previous provider. I cannot count the number of hours spend on the phone with their tech support trying to figure this out. We eventually cancelled, got our money back and went with another customer. If their system is good, we never had the chance to find out. Cons: Everything. Nothing wen... read more
RingCentral is terrible Pros: It works sometimes, some of the features that they claimed to have were actually available. Cons: They lie about their capabilities to get you to sign up for their software and when it turns out they cant provide the service they said they could they browbeat you with the agreement they lied to you to get you to sign. Massively unethical and they are perfectly ok with it. Overall: Its been terrible. Setup is a pain, but mostly our negative experience stems from the fact that during the sales pro... read more
Unreliable when needed the most Pros: That it was an app that enabled the staff to have their work call accessible to them. Cons: The app was almost always not functioning as intended. Calls were being dropped, not even connected or would go straight to voicemail. Overall: We ended up having to get rid of it and transition the staff to traditional business cell phones for better reliability.
Hope it works, or you won't be helped Pros: It works most of the time, which is great and expected. Cons: The phone would not ring all day, so I would check and come to find out that my phone number was deleted by Ring Central without my knowledge nor consent. They allowed fraudulent activity on my account and didn't even apologize. Account representatives simply do not respond to correspondence and their contracts team attempts to make changes to your plan without your knowledge nor consent. They will also sign you up for a... read more
Good product, not as good service Pros: - Easy to use - Integrated messaging - You can attach docs and images to text messages Cons: - Their customer support team is not up to the task - Too many apps for different things instead of one central place - Puerto Rico numbers were considered "International Calls" Overall: I helped implement RingCentral in my current position, it was not worth the money. We had way too many issues since the beginning with the installation and their customer support team was not responsive AT ALL.... read more
Overpriced VoIP Company With Good Support Pros: The support was easy to understand, helpful and available. Seemed to utilize proprietary codecs, so voice quality was VERY good. Cons: APPs - There were too many and they crashed. Outlook plugin also crashed Outlook for several of the test users. Feedback from RC regarding issues made me feel like we were beta testers.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,561 reviews.
When is RingEX open?
RingEX is closed now. It will open tomorrow at 9:00 a.m.