RingEX

Anonymous 

on Gartner

9 years ago

Implementation was easy but too many disparate apps and unintuitive admin interface Good user documentation, good virtual onboarding; Too many disparate applications between RingCentral Meetings, RingCentral for Windows, Glip, separate conference calling bridge; should consolidate into one application interface; Skype for Business app integration not very good--we uninstalled it. Complex feature set is difficult to navigate as an admin--not incredibly intuitive; had to rely extensively on searching the support website to fin... read more

Anonymous 

on Gartner

9 years ago

Continual issues and missteps within RingCentral have pushed us to look elsewhere for UCaa The sales experience was great, beginning with a demo of the product. Pricing is best in the business, a 12-month agreement, and easily half the cost of the nearest competitor. The potential to be a single solution globally is very interesting, in addition being able to manage sales phones through a virtual mobile app to enable BYOD. Unfortunately, RingCentral has continually stumbled over themselves internally through forcing client u... read more

Anonymous 

on Gartner

9 years ago

Most Team Members Use Other Tools Ring Central has not worked reliably as a phone service, the app isn't great, and many users do not like the meeting options and use WebEx accounts instead. 

Anonymous 

on Gartner

9 years ago

great product if you never need advanced technical support Ring central is great from the aspect of self-support. Unlike Comcast, I am able to add new numbers and users right from the portal and it prorates my bill and everything is ready to go. Sometimes with Comcast, it would take 3 weeks to get new seats/numbers added into our portal. Their support for anything difficult is pretty bad, though. We used ring central and then tried to use the AT&T office at hand and we canceled our service because of the support.